“Passwords are No Longer Sufficient” Brian Rivers University of Georgia

 For systems that provide access to sensitive and restricted information systems  Requires something you have (hardware token) in addition to something you know (username + password)  Over 1700 employees currently using ArchPass to access these systems

Session Outcomes  Understand how ordinary user credentials are no longer sufficient and how multi-factor authentication adds an additional layer of protection that would have prevented recent incidents  Understand how multi-factor authentication can integrate into complex, decentralized technical architectures in a timely and cost- effective manner.  Understand the human dimension, placing the implementation in the context of business functions, user requirements, and involve critical stakeholders across the institution.

Session Outcomes  This could save your bacon.  “So easy a caveman can do it.”  We really can play nice in the sandbox.

The Threat

June 17 th, :53 GMT By Eduard Kovacs Data Breaches in the News

Victims by Location Data breaches % Australia7% Canada 3% UK2% Brazil1.2% Other20.8% data source: Trustwave Global Security Report

Attackers by Location Originated in US 29% Romania33.4% Ukraine4.4% China 3.9% Unknown14.8% data source: Trustwave Global Security Report

Phishing / Malicious 14 billion malicious spam daily 9.8 billion messages contain links to websites that will infect your computer Of spam s sent daily are malicious 10% data source: Trustwave Global Security Report

Phishing Attacks Phishing Spear Phishing Whaling Target(s)Anyone Group or organization Specific person or team Research required MinimalModerateSubstantial BelievabilityMediumHighVery High SophisticationMinimalModerateSubstantial GoalIdentities / access to system or network data source:

The Response

Changing the Culture  Creating awareness – “Information security is non-negotiable, and it’s everybody’s business”  Accept Change – “Institutions need to adopt common sense measures that move the pendulum back so that a balance is struck between user convenience and security”  Invest in Technology – “Tools such as anti-virus, digital loss prevention (DLP) software, and multi-factor authentication reduce attack surfaces dramatically”

ArchPass - Business Functionality and User Impacts  UGA Culture and Background  UGA has a strong culture of compliance and a willingness to improve information security however,  ArchPass would need to overcome:  UGA’s decentralized administrative structures  Institutional skepticism and reluctance to add administrative burden

Business Functionality and Impacts  Role of the Administrative Systems Advisory Council (ASAC)  Involve UGA business units and stakeholders with shared responsibility in the delivery and support of information technology, application, and data needs of the University community.  Represent the entire University when making administrative system recommendations. Thus ASAC has broad representation from each of Vice Presidents and major units and extends itself to gather feedback from special interest groups.

Business Functionality and Impacts  ASAC Approach to ArchPass  Review initial proposal from the VP for IT for phase one of a multi-factor authentication program.  Recommend criteria for systems required to use ArchPass, policy and procedure, and an exception process.

Business Functionality and Impacts  ASAC Approach to ArchPass (continued)  Gather input and feedback on the recommendations from University-wide user groups.  Provide this feedback to IT. This feedback was key to implementing a program with University-wide acceptance. The User community was part of the decision-making and the overall process.

Business Functionality and Impacts  Key Concerns Expressed by Users and ASAC  Creating an exception process (both opt-in and opt-out) with appropriate vetting, risk assessment, and functional and technical management approval.  Access to systems from off-site locations, especially during emergencies.  University recognition that this was ‘Phase I’ and not ‘end state’. Need to monitor, adjust, and update policy/procedure over time.

ArchPass - Business Functionality and User Impacts  Post Implementation Feedback  “It is easy to use.”  “Has become a way of life, just like using my UGA ID card for building access.”  Status Symbol of sorts – “My co-worker has an ArchPass, why don’t I have one?”

Implementation

Multifactor Authentication Strategy The University of Georgia elected to deploy a network (VPN) based 2-Factor authentication using hardware tokens. Decision Factors were  Timeliness of Deployment  Diversity and age of platforms being protected  Supportability of authentication platform

The Technology ArchPass Project Timeline

Network Level Multifactor  Pros:  No application modifications needed for integration (good option for legacy applications)  Central logging of network behaviors  Protects against application & OS authentication vulnerabilities  Leverages tried & true VPN security technology  Cons:  VPN client required for access  Possible spoofing risks if done incorrectly

Hardware Token Solution  Pros:  Tried & true solution  Lower complexity in support model  Avoids BYOD support & function issues  Avoids multi-platform support issues  Cons:  Deployment overhead  Per Unit hardware/software cost is higher  Software Tokens are currently under investigation for Phase 2

Data Containment Strategy The University of Georgia deployed a Secure Virtual Desktop Infrastructure along with Data Loss prevention technology within the Secure Network zone.  Glove box for user data processing  Controlled desktop with application safe-listing  Highly restricted browser access  Detailed access and use logging

Cost Estimates Below are possible cost estimates for a 500 user implementation. EstimatesInitial CostsAnnual Maint.3 year Tco5 year Tco 500 Tokens$20,000$3,000 Incidentals$5,000 Cisco ASA 5555$16,437$2,250 Total$41,437$5,250$51,937$62,437 UGA ongoing support estimates approximately 1/3 rd FTE.

Questions