1 Operation Blue Santa By: Sherry Mitchell

2 West Point Leadership Model IDENTIFY ANALYZE RESPOND ASSESS

3 What West Point Leadership Theories apply? 1. Transformational Leadership 2. Job Redesign 3. Position/Personal Power ALL WPLP Theories apply.

4 Transformational Leadership ~ implies that you will motivate followers to forsake self-interests for the advancement of the organizational goals. The leader obtains this through three elements: Charisma; Individualized consideration; Intellectual stimulation.

5 Charisma ~ is the sense the leader is capable of seeing what is currently important as well as having the vision to anticipate the future.

6 Individualized Consideration ~ means more than saying you care, it’s showing a deep heart felt desire to contribute to the growth and well- being of others.

7 Intellectual Stimulation ~ is the leader’s ability to encourage their followers to re-think and re- evaluate ritualized ways of doing business.

8 Transformational Leaders Display behaviors such as: Develop and Communicate a vision; Use unconventional strategies; Communicate high expectation and confidence; Show concern for individuals; Demonstrate self-sacrifice.

9 Job Re-Design ~ positions that employees make internal, intellectual and emotional assessments about their job.

10 Job Re-Design Skill Variety ~ does person possess needed skill? ~ does it require too many different skills? ~ does it have enough unique skills ? Task Identity ~ does the employee believe the job is do-able? ~ does it have a clearly defined outcome? ~ does employee understand parameters of the job?

11 Job Re-Design ~ continued Task Significance ~ does the employee believe the job is important to the organization? ~ It is too important? Autonomy ~ does employee believe he/she has freedom/latitude in the job? ~ Is there too much or too little freedom/latitude?

12 Job Re-Design ~ continued Feedback ~ does employee receive regular, meaningful evaluation on his/her performance? ~ who administers the feedback? (supervisor, peer, job itself?)

13 West Point Leadership Model IDENTIFY ANALYZE RESOND ASSESS

14 SOCIAL POWER ~ is the Leader’s ability to influence followers There are five types of social power: 1.Legitimate 2.Reward 3.Coercive 4.Expert 5.Referent

15 Position Social Power Legitimate Power ~ comes from rank, position, or job. It is inherent to that job.

16 Position Social Power Reward ~ leader can influence others based on his/her authority to issue pay incentives, choice assignments, commendations and other rewards.

17 Position Social Power ~ continued Coercive ~ followers obey the leader because of his/her ability to impose sanctions and punishments.

18 Personal Social Power Expert – followers follow the leader based on his/her creditability and knowledge. It means followers will do the assignment even when they don’t understand or like it--- but will perform the task with conviction because they trust the leader’s judgment and expertise.

19 Personal Social Power Referent ~ leaders are revered as role models, a mentor or a coach. They are well liked and admired by their followers. Followers usually go beyond the call of duty for their leader.

20 West Point Leadership Model IDENTIFY ANALYZE RESPOND ASSESS

21 RESPOND Volunteers are unclear of their assignment when they come to the warehouse to volunteer. 1. Train volunteers on work assignments before entering the warehouse. 2. Describe in detail the assignment for each station. 3. Explain consequences of mishandling toys. 4. Explain sorting gifts for Delivery Day. 5. Detail procedure in making deliveries.

22 RESPOND Volunteers are not sure “who” the “LEADERS” are at the warehouse to ask questions if needed. 1. Have all APD staff wear OBS clothing to clearly identify them as OBS staff. 2. Have the “Point of Contact” person in charge of a particular station wear a “White” OBS cap that reads “LEAD STAFF.” 3. Have an “INFO BOOTH” in front of the warehouse wear “Point of Contact” person can be housed.

23RESPOND Volunteers are not informed of the “VALUE” they possess as a contributor to the OBS process. 1. Show visual icon of the monetary value volunteers represent. 2. Nominate volunteers for “Caught You Caring” award for their service. 3. Nominate volunteers for “Volunteer of the Week.” 4. Recognize volunteers during Annual Volunteer Recognition banquet. 5. Volunteer Coordinator submit proposal to the Mayor to honor outstanding volunteers during “National Volunteer Week.”

24 WEST POINT LEADERSHIP MODEL IDENTIFY ANALYZE RESPOND ASSESS

25 ASSESS ~ Evaluate Your Actions 1. Volunteers should be thoroughly trained before going to the warehouse floor. Leader will observe performance of volunteers working and pay close attention to see if volunteers are utilizing “Lead Staff.” Leader will converse with “Lead Staff” periodically to see if instructions are being carried out. Leader can appoint APD staff to verify compliance and have staff ask volunteer for feedback.

26 ASSESS ~ Evaluate Your Actions Volunteers will be able to identify “Leaders” by the white OBS “Lead Staff” caps. 1. Leader will periodically walk the warehouse floor to check to see if volunteers are utilizing “Lead staff.” 2. Leader will remind “Lead Staff” to employ job re-design tools to assist volunteers. 3. Leader will remind volunteers to ask questions of “Lead Staff”to ensure clarity of assignments.

27 ASSESS ~ Evaluate Your Actions Volunteers will be recognized weekly for outstanding accomplishment. 1. Volunteer Coordinator will monitor the volunteer’s achievement via volunteer time sheets. 2. Supervisor of VC will monitor VC’s diligence in recognizing volunteers. 3. Volunteer Coordinator will solicit help from APD staff in recognizing volunteers.

28 YOU ARE THE GIFT !!! GIVE YOURSELF AWAY !!!