© 2005 Pearson Education Canada Inc., Toronto, Ontario 1 Dessler, Cole and Sutherland Human Resources Management in Canada Canadian Ninth Edition Chapter One The Strategic Role of Human Resources Management © 2005 Pearson Education Canada Inc., Toronto, Ontario 1-1

© 2005 Pearson Education Canada Inc., Toronto, Ontario1-2 Introduction to HRM HRM is activities, policies and practices to  obtain and develop employees  utilize, evaluate and maintain employees  accomplish organizational objectives

© 2005 Pearson Education Canada Inc., Toronto, Ontario1-3 Strategic HRM Links HRM with strategic goals and objectives in order to:  improve business performance  develop an organizational culture that fosters innovation and flexibility

© 2005 Pearson Education Canada Inc., Toronto, Ontario1-4 Internal Environmental Influences Organizational Culture -core values, beliefs and assumptions -shared by members of an organization Organizational Climate -prevailing atmosphere -its impact on employees

© 2005 Pearson Education Canada Inc., Toronto, Ontario1-5 External Environmental Influences Labour Market Issues - economic conditions eg. labour force, labour market, productivity levels Demographic Trends -population growth (impact of immigration) -age (baby boomers, Sandwich Generation, Generation X) -educational level (differences in literacy levels)

© 2005 Pearson Education Canada Inc., Toronto, Ontario1-6 External Environmental Influences Workforce Diversity -visible and ethnic minorities; women; aboriginal peoples; persons with disabilities Technology -right to privacy and ethical issues

© 2005 Pearson Education Canada Inc., Toronto, Ontario1-7 External Environmental Influences Government -ensure policies and practices comply with new and changing laws covering: -human rights -pay equity and employment equity -occupational health and safety -employment standards -government-sponsored benefit plans -multiple jurisdictions across Canada

© 2005 Pearson Education Canada Inc., Toronto, Ontario1-8 External Environmental Influences Globalization - tendency of firms to extend business operations abroad -emergence of one world economy -increased international competition -multinational corporations: conduct business around the world seek cheap, skilled labour

© 2005 Pearson Education Canada Inc., Toronto, Ontario1-9 History of HRM Human Resources Movement: Concern for People and Productivity Human Relations Movement: Concern for People Scientific Management: Concern for Production

© 2005 Pearson Education Canada Inc., Toronto, Ontario1-10 HR Auditing HR audits encompass three areas: 1. Effectiveness of HR as a strategic partner 2. Legal compliance 3. Performance of specific HR programs HR audits encompass three areas: 1. Effectiveness of HR as a strategic partner 2. Legal compliance 3. Performance of specific HR programs