Jordan’s ICT Industry ICT Association of Jordan – October 2011

Background  Driven by His Majesty’s vision for a strong private ICT Sector  Established in 2000 as the ICT industry-support association under the REACH Initiative  Lead the implementation of the REACH Initiative ( ) and the National ICT Strategy ( ) in partnership with MoICT Includes 200 companies in IT, Telecom, Outsourcing, Internet and Mobile businesses, membership is open for all ICT companies focuses on advocacy, promotion and marketing, capacity building, research and publications.

Sector Vision Jordan to become a major regional ICT leader and an internationally recognized exporter of ICT products & services, capitalizing on its core human capital advantage

Jordan’s ICT Sector  Started back in 1999 (REACH Initiative) and followed with the National ICT Strategy for a strong industry ( ) Fastest growing sector in Jordan's economy (Avg. 25% growth) More than 84,000 jobs in total (direct/indirect/induced) Contribution of 14% to GDP (10% direct, 4% indirect) On the ground international companies (Cisco, Microsoft, Oracle, HP, Yahoo, Intel, Motorola, Ericsson)

Source: -Telecom: Arab Advisors Group -IT: Industry Classification and Statistics 2009 ICT Sector Landscape With more than 400 companies in Telecom, IT, Online and Mobile Content, Outsourcing, and Games Development

Contribution to Jordanian Economy Source: -Manufacturing, Construction, and Agriculture GDP and Employment: Department of Statistics -ICT: Industry Classification and Statistics Tourism: Ministry of Tourism

Exporting to more than 45 countries Major Export Markets – Saudi Arabia $70m (34%) – Iraq $28m (13%) – UAE $27m (13%) – USA $13m (7%) – Oman $10m (5%)  Regional Opportunities – Saudi Arabia (Annual $4b total IT spending) 50% of GCC Spending – UAE (Over $1b IT spending Annually) – Kuwait (Over $700mn IT spending Annually) – Qatar (Over $400mn IT spending Annually) ICT Sector Exports

ICT Impact on Jordan Overall Economy ICT Impact on Employment is 84,000 Jobs ICT Impact on GDP is 14.1% Source: 2009/2010 ICT Economic Impact Assessment - MoICT GDP Contribution from ICT in other sectors: 4.6%

Segments and Sample Companies

Sector Segments Operators ISPs/ASPs Telecom Hardware Networking IT Infrastructure Enterprise Solutions Emerging Applications IT – Software Content Applications Online and Mobile IT Outsourcing Business Process Outsourcing Knowledge Process Outsourcing Outsourcing Online and Mobile Console Games

Sample Companies  Banking: CCS, Progress Soft, ManafSoft, EastNets, Focus Solutions  Payment: STS, Gate2Play, Jabbar, Access2Arabia  Insurance: Eskadenia, TechnoSys, KeySoft, NatHealth  Telecom: Globitel, Eskadenia  Gov: Estarta, Savvytek, Optimiza, SSS Process  HR: MenaITech, ISS, Glotech  ERP: Sermon, Savvytek, Intracom  CRM: UBA, Eskadenia  Mobile: Info2Cell, MIT, BeeCell, Access2Arabia, PACT, Spring Field  Web:Dot.Jo, Primus, ITP, Imagine  Online: D1G, Jeeran, Maktoob, Akhtaboot, Souq  Games: Quirkat, Maysalward, Wizards, Taktek, Aranim  Animation: Rubicon, Kharabeesh  Outsourcing:Aspire, Extensya, CrysTelCall, Primus, KeySoft, 4 th Dimension

Opportunities

E-Learning:  Jordan Education Initiative  ICT as a tool in education reform  Local firms delivering world-class products – ITG - EduWave Platform, World Summit Award Winner – Rubicon, Math Curricula with Cisco – And other companies  Model to be replicated

Opportunities E-Health:  Electronic Health Solutions Royal Initiative  Based on VistA with pilot in 3 Public Hospitals  Model to build on and replicate in other countries  Opportunity to build health applications (Cloud, Mobile, Infrastructure)

Opportunities Telecommunications:  Liberalized Telecom Sector – Liberalized mobile telephone subsector – Liberalized fixed line subsector  Independent regulator – TRC  Licensed WiMAX & 3G Infrastructure  More than 6 million mobile phone subscribers

Opportunities Business Process Outsourcing:  9 th globally in AT. Kearny Global Services Location Index (2009)  Availability of necessary ingredients – Manpower and human talent – The “right” Arabic and English dialect – An alternative destination – The right telecom infrastructure – The investment climate – The political and economic stability

Online/Mobile Content and Gaming  1% Arabic content in the world – Jordan is the largest contributor  Neutral Arabic speaking community  Mobile: – Applications, Games, and Content Multiplatform applications, content, and games (including iPhone and Blackberry)  Online – Applications and Gaming Solutions (example online payment) – Communities (example web forums, football sites) – Media and Content (example Online Newspapers, social media, and directories)

Thank You