Library Automation Marketplace Competitive landscape Marshall Breeding Independent Consultant, Author, Founder and Publisher, Library Technology Guides www.librarytechnology.org/ twitter.com/mbreeding Innovative Interfaces Internal Meeting February 3, 2015

Agenda Summary of Competitive Landscape Specific comparisons of III with key competitors

Sources Library Journal Automation Marketplace Feature 2014 edition now under development Perceptions Surveys 2014 edition to be published soon http://www.librarytechnology.org/perceptions/2014 Turnover Reports: http://www.librarytechnology.org/ils- turnover.pl?Year=2014 http://www.librarytechnology.org/ils-turnover- reverse.pl?Year=2014

Library Technology Guides librarytechnology.org

General Industry Trends

Current environment Smaller number of products in each sector Competition among large international organizations Different dynamics in each sector Academic: global discovery and electronic resource management, enterprise integration Public: Patron engagement and e-book lending School: district-oriented services: library, textbook, student

Development Resources Company Dev Sup Sales Admin Other Total Ex Libris 170 231 54 44 13 512 Follett Software Company 87 143 86 49 365 Innovative Interfaces 83 158 43 24 3 311 SirsiDynix 84 166 51 23 56 380 ProQuest 80 50 46 4 57 237 Axiell 66 34 35 226 The Library Corporation 39 91 28 199 Koha ByWater Solutions 12 1 Catalyst IT   BibLibre Koha Total (estimated) 15 PTFS 5 16 8 155 Evergreen Equinox Software 6 2 21

Recent Product Contracts Company Product 2009 2010 2011 2012 2013 2014 OCLC WorldShare 184 87 92 Innovative Interfaces Sierra   206 117 113 123 Ex Libris Alma 8 24 17 31 43 SirsiDynix Symphony  - 126 122 104 128 Millennium 45 39 32 30 1 Library Corporation Library.Solution 48 13 Aleph 47 25 26 VTLS Virtua 18 22 14 7 5 Polaris Polaris ILS 33 23 53 15 Biblionix Apollo 55 79 80 49 ByWater Solutions Koha 44 54 34 68 Equinox Software Evergreen 21 37 12

Personnel Resources OCLC 1250 Ex Libris 189 222 53 46 12 522 Company Dev Sup Sales Admin Other Total OCLC   1250 Ex Libris 189 222 53 46 12 522 SirsiDynix 86 168 52 22 41 369 Follett Software Company 78 151 81 31 341 Innovative Interfaces, Inc. 89 161 7 Serials Solutions 131 51 3 20 256 The Library Corporation 39 91 28 13 199 Polaris Library Systems 27 18 2 93 VTLS Inc. 29 37 9 4 Book Systems, Inc. 15 16 59 EOS International 17 50 Auto-Graphics, Inc. 11 6 35

Personnel Growth / Loss

Integrated Library System Trends

Resource Management Systems Integrated Library Systems Electronic Resource Management Systems Library Services Platforms Digital Asset Management Systems Archival Management Systems

Resource Management Systems Category Integrated Library System Progressive integrated library System Library Services Platform Resources managed Physical Print, electronic Electronic, Physical Technology platform Server-based Multi-tenant SaaS Knowledgebases None e-holdings, bibliographic Patron interfaces Browser-based Staff interfaces Graphical Desktop (Java Swing, Windows, Mac OS) Procurement models Purchase Purchase, license license Hosting option Local install, ASP SaaS Only Interoperability Batch transfer, proprietary API Batch transfer, RESTful APIs, APIs (mostly RESTful) Products SirsiDynix Symphony, Millennium, Polaris Sierra, SirsiDynix Symphony/BLUEcloud, Polaris, Apollo WorldShare Management Services, Alma, ProQuest Intota, Sierra, Kuali OLE Development strategy Brownfield Greenfield (mixed)

Comprehensive Resource Management Inefficient to rely on different software platforms for managing each type of library materials ILS + ERM + OpenURL Resolver + Digital Asset management, etc. cumbersome model Flexible platform capable of managing multiple type of library materials, multiple metadata formats, with appropriate workflows Support for management of metadata in bulk Continuous lifecycle chain initiated before publication

Library Services Platforms

Library Services Platform Library-specific software. Designed to help libraries automate their internal operations, manage collections, fulfillment requests, and deliver services Services Service oriented architecture Exposes Web services and other API’s Facilitates the services libraries offer to their users Platform General infrastructure for library automation Consistent with the concept of Platform as a Service Library programmers address the APIs of the platform to extend functionality, create connections with other systems, dynamically interact with data

Library Services Platforms – Functional Manages electronic and print formats of materials Replaces multiple incumbent products Extensive Metadata Management MARC, Dublin Core, BIBFRAME, etc Multiple procurement workflows Purchase, License, DDA Knowledgebases Built-in collection analytics

Library Services Platforms – Technical Beyond Client/Server Computing Multi-tenant platforms Web-based interfaces Services-oriented architecture Exposes APIs for extensibility and interoperability Interoperable

Development Timeline http://librarytechnology.org/chron/libraryservicesplatforms.pl

Development Schedule WorldShare Management Services Alma Intota Sierra Services Platform Kuali OLE General Release in July 2011 ~200 now in production First ARL member in production in June 2014 329 libraries have signed for Alma. Over 200 in production Libraries in production by 2015 495 contracts completed, most in production Version 1.0 released Dec 2013 Version 2.0 underway Summer 2014 implementations at University of Chicago and Lehigh University

Library Services Platforms Category WorldShare Management Services Alma Intota Sierra Services Platform Kuali OLE Responsible Organization OCLC. Ex Libris ProQuest Innovative Interfaces Kuali Foundation Key precepts Global network-level approach to management and discovery. Consolidate workflows, unified management: print, electronic, digital; Hybrid data model Knowledgebase driven. Pure multi-tenant SaaS Service-oriented architecture Technology uplift for Millennium ILS. More open source components, consolidated modules and workflows Manage library resources in a format agnostic approach. Integration into the broader academic enterprise infrastructure Software model Proprietary Open Source

Library Service Platform Installations Production installations as of December 2014 Product Installations Sales Alma 150 370 WorldShare Management Services 270 340 Kuali OLE 2 10 Intota 21 Sierra 495 560 Total 917 1316

Development / Deployment perspective Beginning of a new cycle of transition Over the course of the next decade, academic libraries will replace their current legacy products with new platforms Not just a change of technology but a substantial change in the ways that libraries manage their resources and deliver their services

New Library Management Model Consolidated index Unified Presentation Layer Search: Digital Coll ProQuest EBSCO … JSTOR Other Resources Self-Check / Automated Return ` API Layer Library Services Platform Discovery Service Stock Management Enterprise Resource Planning Smart Cad / Payment systems Learning Management Authentication Service

Discovery Product Trends

Discovery Service Installations Product 2007 2008 2009 2010 2011 2012 Installed EBSCO EDS 5,000 Primo 12 37 53 506 111 101 1900 AquaBrowser 55 339 64 69 74 58 750 Encore 72 109 56 365 LS2 PAC   46 77 88 73 305 Summon 50 164 214 158 704 Enterprise 16 75 100 102 328 Axiell Arena 61 57 33 76

Web-scale Index-based Discovery ILS Data Web-scale Index-based Discovery (2009- present) Digital Collections Search: Web Site Content Institutional Repositories Aggregated Content packages Search Results Consolidated Index Open Access … E-Journals Usage-generated Data Customer Profile Reference Sources Pre-built harvesting and indexing

Bento Box Discovery Model Aggregated Content packages Search: Open Access ILS Data VuFind / Blacklight E-Journals Consolidated Index Search Results Web Site Content Digital Collections Institutional Repositories Pre-built harvesting and indexing

Pairing Management and Discovery Discovery and Management solutions will increasingly be implemented as matched sets Ex Libris: Primo / Alma ProQuest: Summon / Intota OCLC: WorldCat Discovery/ WorldShare Platform Except: Kuali OLE: No discovery component EBSCO Discovery Service: integrates with any ILS Ecosystem of interrelated knowledge bases API’s enable mix and match, but may impact efficiencies and synergies

Why integrate resource management and discovery? Obviates the need to constantly synchronize local inventory metadata representations into derivative discovery environment Transactional efficiency for real-time status and user- initiated requests and services Strategic Knowledge base: resource management, linking, scoping of discovery Conceptual and technical cohesion Possible cost savings relative to purchasing separately Simplified support and business relationships

Company and Product Perspectives

Innovative Interfaces, Inc.

Innovative Interfaces Continuity of history and product development Sierra: New Library Services Platform + mature functionality Polaris: Public Library ILS Virtua: Broad international presence Encore: Discovery interface Encore Duet: EDS Integration for index-based discovery Many other products and services

Sierra Libraries Worldwide

Sierra implementations by Type

Millennium implementations by Type

Sierra implementations by Size

Sierra selections by Year

Sierra migration Patterns

Polaris ILS Acquired by Innovative in 2014 Major competitor for public libraries Focus: Market: US Public Libraries Technology: MS Windows platform Strong customer service performance

Virtua ILS Complex and scalable ILS 2 major municipal libraries: Hong Kong, Queens Borough

SirsiDynix

SirsiDynix Growing in some markets, declining in others Two legacy ILS products: Horizon and Symphony Both loosing customers Symphony winning new sites, mostly outside the US

SirsiDynix Ownership Owned by Vista Equity Partners 2007-2015 Acquired by ICV Equity Partners in Jan 2015 Growing in some markets, declining in others Two legacy ILS products: Horizon and Symphony Both loosing customers Symphony winning new sites, mostly outside the US

SirsiDynix Product Strategy Layer new technologies on mature ILS products Web Services layer for Horizon and Symphony BLUEcloud Suite Multi-tenant services layer Interface components eResource Central for e-book management and Access Portfolio Web-based staff modules

SirsiDynix BLUEcloud Suite Evolutionary development toward the creation of a Library Services Platform New BLUEcloud modules consistent with Library Services Platform Symphony and Horizon belong to the ILS category Overall deployment = Interim Hybrid model BLUEcloud components expand Dependence on ILS component shrinks

LSP / ILS Hybrid Model Library Services Platform Integrated Library System(s)

SirsiDynix Implementations by Type

Ex Libris

Ex Libris Positioned to be the largest company in the industry Formidable competition for Academic Libraries Global marketing strength Europe, Asia, North America Latin American distributor Longstanding business strategy based on research and development 170 personnel in development out of 512

Ex Libris Product Strategy Legacy ILS remain viable and profitable Aleph – Many national and large research library installations Voyager – Many national and academic research Customer base seeing some erosion to competing systems Alma developed as replacement for Aleph, Voyager and to attract new academic clients Academic libraries running non-specialized ILS targets for Alma

Primo / Primo Central Very specialized discovery tool for academic libraries Local installation or hosted Libraries load and index local content through customizable pipes Customized display and indexing policies

Primo Central Index Hosted index of library content resources Articles, book chapters, e-book collections, specialized research products SOLR-based discovery index of ~1 billion content items Ex Libris established strong publisher relations going back to OpenURL

Community Catalog / knowledgebases Ex Libris has invested in the content resources needed to drive technology products Global Knowledgebase: Developed and maintained by Ex Libris See: Knowledge Base and Link Resolver Study http://www.kb.se/dokument/Knowledgebase_linkresolver_stu dy.pdf A core component of Alma Bibliographic database component: MARC records available from LC, Harvard, national libraries, Alma implementers.

Alma Developed specifically for Academic Libraries Replaces all other strategic infrastructure systems ILS + Link Resolver + Digital Asset Management + ERM Paired with Primo and Primo Central

Alma Development Chronology Jan 9, 2015 37 members of the Orbis Cascade Alliance complete implementation of Ex Libris Alma and Primo. Dec 19, 2014 Ex Libris reports 370 total institutions with signed contracts for Alma and 150 libraries in production. Dec 18, 2014 Welsh Consortium chooses Ex Libris Alma and Primo for shared resource management environment. Aug 3, 2014 LIBISnet Library Network in Belgium places Alma into production. Apr 29, 2014 Ex Libris launches the Ex Libris Developer Network. Jan 27, 2014 University of Minnesota places Ex Libris Alma into production. Dec 31, 2013 Ex Libris reports 329 total contracts for Alma for Library Systems Report. Dec 4, 2013 BIBSYS Consortium in Norway selects Ex Libris Alma. Oct 9, 2012 Orbis Cascade Alliance selects Ex Libris Alma and Primo. Jul 2, 2012 Boston College becomes the first library to put Alma in production. Jan 6, 2011 Ex Libris announces that its unified resource management system will be called Alma. Dec 1, 2010 Ex Libris delivers the second partner release of Alma to development partners. Jul 6, 2009 Ex Libris announces development initiative for Unified Resource Management -- later branded as Alma.

Alma – Implementations by Type

Alma – Implementations by Size

WHELF Wales Higher Education Libraries Forum Institution   Wales Higher Education Libraries Forum Institution Prior ILS Bib Records Aberystwyth University Voyager 677,846 Bangor & Glyndwr University Sierra 591,673 Cardiff University & Welsh National Health Service 856,381 Cardiff Metropolitan University Alto 269,965 National Library of Wales Virtua 6,643,696 Royal Welsh College of Music and Drama 53,544 Swansea University 738,399 University of South Wales Symphony 365,602 University of Wales Trinity St. David Horizon 637,326 Total 10,834,432

Orbis Cascade Alliance Campus Libraries 37 Aggregated Enrollment 258,000 Total Titles 9 million Total Items 28 million

OCLC

OCLC Non-profit corporation based in Dublin Ohio $203.5 million revenue 2011/12 fiscal year Owned and governed by membership: Board of Trustees, Global and Regional Councils Annual Reports available: http://www.oclc.org/news/publications/annualreports/ 2012/2012.pdf

OCLC Product Strategy Leverage WorldCat to power both discovery and management Leverage values of broad-based resource sharing Leverage concept of global library community Move toward software and services as cataloging services become more commoditized

WorldShare Platform Foundation of suite of management tools for libraries WorldShare Management Services: displaces basic ILS WorldShare License Manager: Displaces ERM WorldShare Metadata Management: Initial offering involves e-book sets WorldShare Interlibrary Loan WorldCat Discovery Service Replaces WorldCat Local and FirstSearch

Competing with OCLC? OCLC emphasizes the global brand Emphasis on local library identify and collections Feature local collections OCLC provides standardized workflows Offer richer and customizable functionality OCLC perceived as large and lacking flexibility

WorldShare development chronology Dec 19, 2014 OCLC reports that 270 libraries are live on WorldShare Management Services and a total of 340 have signed contracts. Jun 12, 2014 University of Delaware is first ARL and 200th library to go live with OCLC WorldShare Management Services. Jan 21, 2014 LIBROS consortium of 16 academic libraries in New Mexico selects WorldShare Management Services. Jan 9, 2014 Private Academic Library Network of Indiana of 23 institutions selected OCLC WorldShare Management Services as its cloud-based library management system.. Dec 31, 2013 OCLC reports 177 total installations of Sierra for the Library Systems Report. Jul 1, 2011 General release of WorldShare Management Services. Nov 18, 2010 Craven-Pamlico-Carteret Regional Library System places WorldShare Management Services into Production. Apr 22, 2009 OCLC announces new Web-scale Management Services (later branded as WorldShare Platform).

WorldShare Management Services by Type

WorldShare implementations by Size

ProQuest

ProQuest WorkFlow Solutions Former Serials Solutions business plus related product groups Focus on Academic Libraries Summon: Web-scale Discovery Service Intota: Planned Library Services Platform

Intota Version 1 Version 2 Summon discovery Intota Analytics (statistics and tools for collection development) 360 Link (enhanced and new platform) Intota ERM (enhanced 360 Resource Manager on new platform) Available Jan 2015 Version 2 New capability for also managing print collection Patron request (dynamically populated from external services) Available 2016

Open Source Products

Open source and Open Access Open source development of platform services Open source infrastructure components Open APIs to expose platform services Knowledge base components Open access Community maintained Adequately resourced

Open Source ILS environment Resonates with library values Partially funded through grant funding IMLS Andrew W. Mellon Foundation State grants

Open Source Integrated Library Systems Major thread in library systems development Koha Evergreen Kuali OLE

Competing against free? Urge libraries to fully consider total cost of ownership over time Development trajectory? Are projects under- resourced? Perpetuate traditional ILS model and workflow? Some projects have cost more and delivered less (KCLS?)

Open Systems Achieving openness has risen as the key driver behind library technology strategies Libraries need to do more with their data Ability to improve customer experience and operational efficiencies Demand for Interoperability Open source – full access to internal program of the application Open API’s – expose programmatic interfaces to data and functionality

Evergreen

Evergreen Popular system for state funded initiatives Georgia Pines Virginia Evergreen Indiana Evergreen Pennsylvania Integrated Library System: PaILS SPARK Massachusetts: CW/MARS, Bibliomation, Merimack British Columbia SITKA North Carolina Cardinal Vermont: Catamount project

Evergreen implementations by Type

Evergreen Libraries Worldwide

Koha

Koha Traditional ILS developed in Open Source model Perl / MySQL / Linux Problems with scaleability Apache SOLR, Plack added recently New US contracts going mostly to small to mid-sized public and academics

Koha Libraries Worldwide

Kuali OLE

Kuali OLE Enterprise level library services platform Financial and in-kind contributions from investing institutions Matched by the Andrew W. Mellon Foundation Major academic libraries in the US involved as original investing partners

Kuali OLE Timetable In development since 2009 Some libraries may go live in 2013 GOKb project started in 2012 for e-resource management

Kuali OLE in production University of Chicago Lehigh University Both on Kuali OLE v.1.5 Print management only Electronic resource management via GoKB planned for 2015

Kuali OLE Development Timeline Sep 11, 2014 The Andrew W. Mellon Foundation awards $333,000 to NCSU for Phase II of Global Open KnowledgeBase Aug 22, 2014 KualiCo formed as a Professional Open Source company. Aug 20, 2014 University of Chicago Library placed the Kuali OLE software into production. Aug 14, 2014 HTC Global Services, Inc has joined the Kuali OLE partnership as a Tier 1 investment partner. Aug 4, 2014 Lehigh University places Kuali OLE into production. Dec 5, 2013 Kuali OLE System Partners receive $882,000 grant from Andrew W. Mellon Foundation. Jun 25, 2013 EBSCO Information Services joins Kuali Foundation as a commercial affiliate. Dec 6, 2012 Kuali OLE project awarded $750,000 from Andrew W. Mellon Foundation. Jul 9, 2012 Patty Mescher named OLE Project Manager. May 22, 2012 Kuali OLE announces Milestone Release 0.6. Mar 15, 2012 The Andrew W. Mellon Foundation awards $499,000 to NCSU for the Global Open Knowledgebase (GOKb). Jan 24, 2011 HTC Global Services as the development partner for the Kuali OLE. Dec 10, 2009 Indiana University awarded $2.38 million grant from The Andrew W. Mellon Foundation to develop library software. Jun 13, 2008 Mellon foundation provides $475,700 for Reconceptualizing Technology for Modern Library Workflows - OLE.