IB Business & Management Business Functions and Organisation

IB Business & Management How this will work What makes a good presentation? What do you need to do? Who does what?

IB Business & Management Business Functions Human Resources Sales and Marketing Research and Development Production/Operations Customer Service Finance and Accounts Administration and IT

IB Business & Management Human Resources Recruitment and retention Job descriptions Job descriptions Person Specifications Person SpecificationsDismissalRedundancyMotivation Professional development and training Health and safety and conditions at work Liaison with trade unions

IB Business & Management Sales and Marketing Market research Promotion strategies Pricing strategies Sales strategies The sales team Product – advice on new product development, product improvement, extension strategies, target markets

IB Business & Management Research and Development New product development Product improvements Competitive advantage Value added Product testing Efficiency gains Cost savings

IB Business & Management Finance and Accounts Cash flow Monitoring income/revenue Monitoring income/revenue Monitoring expenditure Monitoring expenditure Preparing accounts Raising finance Shares Shares Loans Loans Links with all other functional areas

IB Business & Management Production/Operations Acquiring resources Planning output – labour, capital, land Monitoring costs Projections on future output Production methods Batch Batch Flow Flow Job Job Cell CellEfficiency

IB Business & Management Customer Service Monitoring distribution After-sales service Handling consumer enquiries Offering advice to consumers Dealing with customer complaints Publicity and public relations

IB Business & Management Administration and IT Managing estates Reception Clerical work Overview of quality control Use of IT systems

IB Business & Management Business Organisation Organisation by type Global businesses – complex organisation structures National – organisation possibly stretches throughout the country Regional – could be through a county or wider area (North West, South East, etc.) Local – small organisations serving local area or community

IB Business & Management Key ideas: Why organisation is necessary. Authority Span of control Chain of Command HierarchyDelegationEmpowermentDelayering

IB Business & Management Organisation Charts Hierarchical Structure Managing Director Sales Director Marketing Director Finance Director ABCD Market Research Strategy Purchasing Manager Sales Manager Accounts Manager

IB Business & Management Organisation Charts MD Middle Management Workers Pyramidal Structure Senior Management

IB Business & Management Organisation Charts MD FinanceProductionSalesMarketingR&D Centralised/Entrepreneurial

IB Business & Management Organisation Charts Sales Marketing Production Accounts Collaborative

IB Business & Management Organisation Charts Marketing Sales Production Finance R&D Circular/Flat

IB Business & Management Organisation Charts Project Marketing R&D Sales Finance HR Production Matrix Structure

IB Business & ManagementEntrepreneurial

Organisation Charts Changes to business structures Linked to new thinking on leadership and management Less hierarchical Emphasis on communication and collaboration between sections Global businesses – more complex structures

IB Business & Management By… A business can organise by function. Managing Director Sales Director Marketing Director Finance Director ABCD Market Research Strategy Purchasing Manager Sales Manager Accounts Manager

IB Business & Management By… Or by product Managing Director Sales Director Marketing Director Finance Director Mars finance Mars sales Mars mkt Mars prod Snickers finance Snickers sales Snickers mkt Snickers prod M&M finance M&M sales M&M mkt M&M prod

IB Business & Management By… Or by Geography… Managing Director Taiwan Director Europe Director Japan Director Taiwan Sales Taiwan Finance Taiwan marketing Taiwan prod Europe Sales Europe Finance Europe marketing Europe prod Japan Sales Japan Finance Japan marketing Japan prod