st European Security and Safety Summit Brussels EMERGENCY RESPONSE CENTRE OPERATOR TRAINING IN FINLAND Instructor Rauni Komulainen The Emergency Services College

st European Security and Safety Summit Brussels The Emergency Services College situated in Kuopio built in 1992, expansions in 1995 and 2005 nearly 500 students working on a diploma yearly staff about 100 persons of which 70 in educational tasks about 250 further educational courses a year about course days in 2006 estimation of gross expenditure 15 million euros in 2007 the operating costs per student were about euros in 2006

st European Security and Safety Summit Brussels Organisation Principal Reijo Tolppi Educational services Pre-hospital Emergency Medical Care Training Emergency Response Centre Training Rescue Services Training Fire Officer and Sub-Officer Training Preparedness Training Student Affairs Research and Development Supporting Services Administration Technical Services IT- Support CMC-Finland

st European Security and Safety Summit Brussels The amount of applicants and the amount of accepted students in 2006

st European Security and Safety Summit Brussels The Emergency Services College Helsinki City Rescue School

st European Security and Safety Summit Brussels ERC Operations In emergency situations, calls for assistance must be handled in a professional and efficient way in order to mobilise the necessary rescue, police, social and health services with the appropriate urgency, impartially throughout the country and regardless of the hour. The work of emergency centre operators has changed and developed rapidly during the last few years. The training focuses on the holistic handling of emergency calls, handling the assignment over to the appropriate units and providing callers with advice.

st European Security and Safety Summit Brussels ERC Operators Training The Emergency Services College has trained together with the National Police School in Tampere the operators in 1.5 years (60 credit units) program since 1997 and the curriculum has just been modernized to meet the latest requirements. In addition to the vocational training there has been also a supplementary training program to train the existing operators for the different tasks in the new emergency response centres. The Emergency Services College provides also Shift Supervisor training courses.

st European Security and Safety Summit Brussels Trainining curriculum The training has to follow the reality of the profession and since the planning of the curriculum has started by evaluating the requirements that need to be fulfilled in order to manage the operators work. The different learning environments play an important role in the new curriculum. These include training in special units, actual work placements, simulations and individual tasks using information networks. Today it is also possible to utilize the previous training and work history of the students by personal training portfolios, which will be made in co-operation between the student and the instructors.

st European Security and Safety Summit Brussels Vocational Training Contents General Studies 12 Credit Units Finnish language and communications2 cu Swedish language 1,5 cu English language1 cu Information Technology1 cu Administration1 cu Safety guidance and information1 cu Health and physical education2,5 cu Introduction to training programme 1 cu

st European Security and Safety Summit Brussels Professional Studies Emergency dispatching23 cu ERC Operator`s role and training2 cu Daily routine and special situations7 cu ERC information systems5 cu Preparedness for emergencies1 cu Communications and technology2 cu Practical training6 cu

st European Security and Safety Summit Brussels Professional Studies cont. Fire and Rescue Services4 cu Basics of rescue works2 cu Risk evaluation2 cu Emergency Medical Care11 cu Health services system and paramedic system 1 cu Paramedics and medical risk assessment7 cu Anatomy and physiology1,5 cu Social emergencies1,5 cu

st European Security and Safety Summit Brussels Professional Studies cont. Police Work10 cu Police administration justice 1 cu Criminal law, civil law, justice procedures1 cu Police field duties5 cu Psychology1,5 cu Health and physical education0,5 cu Swedish language1 cu

st European Security and Safety Summit Brussels

st European Security and Safety Summit Brussels The Emergency Services College tel fax ad. Hulkontie 83, PO Box 1122, ad. Hulkontie 83, PO Box 1122, KUOPIO, KUOPIO, FINLAND FINLAND