NeGP Strategy Formulation R Chandrashekhar, IAS Secretary, IT

Milestone Year 2002 Year 2003 Year 2004 Year 2005 Year 2006 eGovernment – Is It important? Lets Check it Out? eGovernment – Potential for Good Governance? eGovernment – The Making of a Road Map - Let the Plan be crystallized eGovernment– Consult and build consensus eGovernment – Lets Roll it Out Year 2008 eGovernment – Measuring performance and evaluating benefits Year 2010 eGovernment – Need to speed up

Milestone Year 2002 eGovernment – – Is It important? Lets Check it Out eGovernment = IT = Hardware = PC IT = National Informatics Centre = Internet Access Some State Led Initiatives – Maharashtra, AP and Karnataka Limited Understanding of the Concept, IT was elitist Isolated but significant successes but champion led ….Essentially, absence of a game plan Increase in GDP growth rate Very Little Awareness of eGovernment? Good Governance for accelerating GDP & cutting Red Tape

Milestone DIT takes up study of 6 Ministries to introduce eGovernment Workshops with Central Ministries, State Governments and IT Industries, CSOs.to ascertain and generate interest Selection of 3 areas – land records, transport and registration Launch of Horizontal Transfer Programme in 12 States– Roll out of Good Practices Iterative series of presentations to key decision makers in PMO,Cabinet Secretariat including PM and Cabinet Secretary In principle approval of NEGAP by PM ….beginning of a story ….Great Interest and Promising Results but… Year 2003 eGovernment – Potential for Good Governance? Learnings from best practices- within & outside the country

Milestone Need for “awareness” – Political and Administrative Need for an overarching Vision Define the benefit upfront – benefit for whom? National Workshop in Delhi with all States and Ministries Need for Professional inputs in Programme Design Selling Success Stories – (Bhoomi, Sarita, Vahan, Sarathi, etc) ….Significant Learning Year 2004 eGovernment – The Making of a road map

Milestone Regional Workshops – One to One meetings National eGovernance Conference : Driving the Demand for the programe Global Trends – Leveraging India’s IT for India Proposal put up to the Cabinet Secretary – Cross Cutting Program Study of the Program and Financial Management Framework – Hammering an agreement with all Stakeholders Agreement on the Vision … Need to build Demand from Ministries and Extended consultation Year 2004 eGovernment - Let the Plan be crystalized SWOT defined what we need to work onSWOT defined what we need to work on..

Milestone Extended Discussions – One to One Best Practices – World Bank, UNDP, Industry and CSOs Agreement on Scope – Central MMPs, State MMPs, Services and Service Levels Agreement at the Highest Level – PM Review Capacity Building to build participation. M&E Framework Limited Funding for undertaking preparatory activities …. Design of a Robust Framework to drive a programme Year 2005 eGovernment – Consult and build consensus ….Broad Agreement on Vision and Objective, Differences on Modalities Study to detail cost, undertake feasibility Study and build momentum and create demand

Milestone Cabinet Approval – Vision, Strategy, Roles and Management StructureVisionStrategyManagement Structure Setup of a professional PMU to monitor performance Detailed Guidelines – Centralized Planning, Decentralized Implementation Overwhelming Response from States – Capacity still major issue … Formal Approval Demand outstrips the capacity or supply Year 2006 eGovernment – Lets Roll it Out

Milestone Impact Assessment of Projects carried out Number of trips to Government offices reduced by 1-2 trips Waiting time at offices reduced in the range 20-40% Land Records Project – Significant reduction in bribery Direct Cost savings to citizens Year 2008 eGovernment – Measuring Performance & Evaluating Benefits Rural outreach to 2400 villages to get user feedback

Milestone States want more Pace is still an issue Results are trickling in Program for Impact Assessment to evaluate & learn Feedback to continuously refine the strategy Year 2010 eGovernment – Need to Speed Up

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Milestone SWOT Strengths ….Essentially, absence of a game plan Opportunities Weaknesses Threats Rapid Growth of IT Industry Qualified Bureaucracy Competent Resource Focus on Governance Poor Infrastructure Transparency Issues Reluctance of Staff Limited Case Study of end to end IT in Government Lack of private sector in Government Emphasis on Governance Media Activism Aware Citizenry Sustainability Shift in priorities/vision Magnitude of Task Differing level of interest

NeGP Vision “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.”

NeGP Strategy Centralized Initiative, Decentralized Implementation Focus on Services & Service levels Ownership and Central Role of Line Ministries/State Governments Emphasis on Public Private Partnerships (PPP)

15 Implementation Framework 15 Apex Body ( Headed by PM) National e-Governance Advisory Board ( Headed by Minister) Apex Committee ( Headed by CS) DIT NICNeGDNISG Provincial /State Governments Line Ministries