GetThere Overview for Farnsworth Group August 3, 2006

2 Introductions  Suzi Davis Travel  Tracy Davis-Pitts  GetThere  Shelley Sutton  Farnsworth Group

3 Why Book Business Travel Online? Major Reasons  Control  Seeing all your options helps you make better decisions  Maintain your own travel profile info online  Convenience  Online site is available 24 hours per day, 7 days per week  Suzi Davis Travel confirms online bookings and handles special requests  Cost Savings  Lower ticket processing costs  Lower airfares thru better choice and selection online  Access to your corporation’s preferred carriers and negotiated rates

4 Key Features of GetThere  Look-and-feel similar to popular online travel Web sites  Your complete itinerary is displayed thru-out the online booking process  Easy to select and book your air, hotel and rental car options  Sorting capabilities are available for air, car and hotel options  Airline seat maps will display after making your air reservations  Easy to find and locate convenient hotels  Suzi Davis Travel confirms online bookings and handles special requests

5 Getting Started Booking Online Logging On  Access GetThere from your browser at: /  After you login, be sure “My Account” is up to date  You’re ready to book travel online  Getting Help  Online Resources  Online help

Step 1: Signing In

7 Signing - In Enter your User Name and Password and choose Submit

8 Alternate Access Page ( Alternate Sign in Options: Click on Clients, then Farnsworth logo Or Under Client Travel Portal Sites – Farnsworth Group

9 Travel Arranger Functionality If you are a Travel Arranger, select traveler name from pull-down menu on top left of screen.

10 Travel Arranger Functionality cont’d To assign new travelers, go to My Account to add traveler details

11 Begin Search Site Navigation bar on top of each page Travel Arranger Home My Account My Trips My Templates Help Logout User Selectable Languages

12 User Selectable Languages Spanish French German Portuguese French Canadian * Note that Messages do not translate

13 My Account Update My Account the first time you sign in and remember to Save changes Account Settings Personal information Password settings Change password Web Connect accounts settings Traveler Preferences Air/Hotel/Car preferences Frequent traveler programs Passport and Visas Travel Arranger Settings

14 My Account cont’d Examples of updating My Account data to: Change password Update personal information Note that * denotes a mandatory field

15 My Trips Click View next to a trip to review a trip's details. Upcoming trips Past trips Cancelled trips Modifications to existing trips are accessed through View My Trips Select upgrades (if applicable) on AA and UA via My Trips Set up Flight Alerts for notification

16 Add / Modify Requests Modify Reservations Add or Modify Seat Requests Add Hotel or Car to existing Air only reservations

17 Canceling Trips Online You can cancel unticketed reservations online by accessing My Trips, then select Cancel Trip, then select check box and choose Cancel Trip Now

18 My Templates You can create templates for frequently traveled itineraries. Once the template is saved, you my open it to input new travel dates and continue with the reservation with less keystrokes Global Templates are created for use of all Farnsworth travelers. They can be acquired by inputting the template name.

19 Online Help Content Index Search Glossary of Terms

Step 2: Booking Your Trip

21 Begin Search The availability search will default to air, hotel, and car Click on Find City/Airport to check the 3 letter code Interactive Calendar appears when mouse is in the date field Search by Schedule or Price (defaults to Price) Click on Begin Search to check flights

22 Shop By Price Fare Matrix displays on top of page Outbound flights appear below matrix Click on any column to view flights for that carrier Click Select to choose your departing flight noting company preferences Modify Search allows you to change your search options

23 Example of Re-sorting flights by Airline (i.e. United)

24 Select your return flight Select Flight or Option to Search by Schedule

25 Reserve Seats Seat maps are automatically shown once flight options are selected if pre-reserved seats are available Use Scroll to front or Scroll to rear to navigate the seat map Choose a seat by clicking on the appropriate seat icon, noting that the premium seats are reserved for premium frequent flyers Click Reserve Seat and choose a seat on your next flight

26 Hotel Search Hotel Search is automatically shown after seat maps You may search for hotels by Location Airport City Address Reference Point Postal Code Note default search is 5 miles from location type specified Chain Hotel Name

27 Hotel Search – Reference Points Hotel Search by Reference Points Will search for hotels closest to your reference point

28 Hotel Selection Sort by: Company Preferred Hotel Name Approx. Rate Distance View hotels on a Map in relation to each other Check hotel description and amenities View more photos Driving directions Hotel cancellation policy View more hotels Check rates

29 Hotel Map and Driving Directions Map of Hotels Individual driving directions

30 Hotel Room Selection Review room types and rates then click Select to choose your room type/rate Select Rules for rate and guarantee information

31 Hotel Search Cont’d

32 Car Search Car Search is automatically shown after hotel Search for rental cars At the airport Off the airport Click Express Booking to bypass car individual car selection Click Search Cars to view a list of available cars

33 Car Selection Sort cars by Rental Agency Mileage Rate Preference Price Total Price is Displayed Click Select to choose your car

34 Review Trip Review Trip allows you to review and make changes to your itinerary Click Modify or Remove if you want to change an option Review Airfare Details and Cost Breakdowns as appropriate

35 Passenger Information Review and change Passenger Information which is based on information and settings from My Account Note that fields marked with a “ * ”are mandatory Option to place reservation on Hold or save as template Click Continue to proceed

36 Purchasing Information Review Purchasing Information which is based on information and settings from My Account Ensure the Payment Information is complete for air

37 Purchasing Information cont’d Purchasing Information Ensure Payment information for Hotels is correct. Additional Confirmations may be sent to co-workers, spouse, etc. Update Instant Purchase Carriers, Department Code as applicable

38 Purchasing Information cont’d Update Trip Objective, Tickets on File, Misc Trip Info as applicable Special Requests section to add comments for Suzi Davis Travel agents to action Click Purchase Trip Warning message appears, click OK

39 Reservation Complete Ticket restrictions appear at the top page message area Suzi Davis Travel will issue your ticket and send you an confirmation Print or download to your calendar or access Virtually There

40 Reservation Complete cont’d Any trip can be saved as a Trip Template to make it quick and easy to re-book the same air, hotel, and car options in the future (also available on the Review Trip page) Arrangers can easily book the same trip for other travelers by clicking on Duplicate Trip after entering the name of the traveler they arrange travel for Logout if you are finished with your travel arrangements

Questions?