The Importance of Emergency Medical Service Communication n communicate patient information n provide contact with medical control n control and coordinate scene activity

The Role of Emergency Medical Communications n links caller with dispatch n links dispatch with proper EMS personnel n links field EMS personnel with med. control n links with receiving hospital staff

Functions of the Emergency Medical Dispatcher n takes in-coming calls n alerts and directs appropriate response n keeps track of ongoing communications n gives pre-arrival instructions

The Role of the EMD in an Emergency n an important part of the emergency medical team n the first contact a caller has n initiates emergency system n chose and administer correct pre-arrival instructions

Pre-arrival Instructions n provides immediate assistance while help is on the way n provides updated information to responding personnel n may be life saving in critical incidents n provides emotional support for the caller and victim

Computer Aided Dispatch n allows for faster response times n boosts system productivity n allows for more information to be received in the field

Features of CAD n allows for multi-level response n recommendations for appropriate response unit n gives cross streets from address information n able to look prior history

Time of Response n goal is to have a ten minute scene time n Tx more likely to be successful within the “golden hour” n EMD receives call and dispatches unit n unit arrives on scene, treats, and transports

Why 9-1-1? n Meets public requirements –brief, easily remembered –dialed quickly n unique number –never been used as an area code, office code, or service code

Types of Systems- Standard n capable of connecting caller to dispatch n the opportunity for calling back is limited or not available n possible gives calling phone #

Types of Systems- Enhanced n gives address and phone # of calling party n gives history of prior calls n able to call phone # back

9-1-1 History Picture used by permission from 911 Dispatch Monthly to visit their web site click here

9-1-1 History n proposed Jan. 12, 1968 by AT&T n implemented Feb. 16, 1968 with first call in the U.S. n universal emergency # in the U.S. n connects callers with a dispatch center Picture used by permission from 911 Dispatch Monthly to visit their web site click here

9-1-1 History Continued n by 1976, 911 covered ~17% of the population n by 1979, 911 covered ~26% of the population n by 1987, 50% of the population was covered n today, 911 covers ~95% of the population

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Click here to visit the MN Dept. of Administration

U.S. daily calls n n n n n n n See

n n n n n n n U.S. daily calls See

9-1-1 vs n implemented for non-emergency calls n reduces calls n reduces response time n reduces busy signals

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Links n n n

THE END

The Out-takes n Stop calling me... n I talked to you 10 times already today! n Ha Ha Ha Ha Ha Ha

More Out-takes n I’m hungry n But we can’t leave n If only people would use for non- emergencies!

THE END n (for real)