Business Permit License Process October 18, 2007

Applicant National Agencies Barangay Business License Office Assessor’s Office MENRO Engineering MHO Fire Cumulative Time Process for New Business Permit Licenses Treasurer’s Office Elapsed Time Presents DTI/SEC Obtains SEDULA Issues ECC/PCO/ LLDA/DENR Issues SEDULA Obtains RPT Clearance Issues RPT Clearance Obtains Barangay Clearance Issues Barangay Clearance Submits forms Validates forms Appl form, Sedula,RPT Clearance, DTI/SEC Barangay Clearance Forms complete Corrects forms N Assesses (eBPLS) Y Retains payment due amounts Assessment Amounts due A Start of process 2 Page 1 10 minutes

Applicant National Agencies Barangay Business License Office Assessor’s Office MENRO Engineering MHO Fire Cumulative Time Process for New Business Permit Licenses Treasurer’s Office Elapsed Time Receives Non-compliance notice Provides Clearance questionnaire A N Y N Retains clearance N Notarized form Certificate of title Architects drawings Project description Waste & anti-pollution costs Presents/ corrects forms Pays fee Issues zoning clearance Page 2 3 Forms complete Assesses forms Performs Physical inspection Zoning complies Y Presents ECC & Application Corrects forms Notarizes clearance 1 N Y Y Assesses fee Forms complete Zoning issues Issues Temporary clearance Renewal Monitor clearance 1 day30 minutes

Process for New Business Permit Licenses Applicant National Agencies Barangay Business License Office Assessor’s Office Treasurer’s Office MENRO Engineering MHO Fire Cumulative Time Elapsed Time ECC, LLDA Clearance, LLDA discharge permit Permits to operate for specific business Pollution Control Officer Accredation, etc Submits MENRO Forms Completes\ corrects required forms N Retains clearance Signs commitment Issues Temporary clearance Signed commitment Monitors Compliance conditions N Renewal A Retains clearance A YAssesses Environmental impact L Forms complete H or M Y Y N Issues Clearance* Page 3 2 Environ impact 4 Comply fully 30 minutes * Staff can sign-off on low impact clearances

Applicant National Agencies Barangay Business License Office Assessor’s Office MENRO Engineering MHO Fire Cumulative Time Process for New Business Permit Licenses Treasurer’s Office Elapsed Time Retains clearance Corrects required forms Y Forms complete N N Y Inspects premises Comply to code Issues clearance Assesses requirements Submits Engineering forms Corrects issues Retains clearance Pays assessment M H Monitors compliance conditions Issue criticality Processes Payment (eBPLS) Application form signed off by Zoning MENRO Engineering Payment of assessment amounts Official Receipt Renewal Issues temporary clearance A Page 4 3 Assesses Fee Assesses fee Pays fee Pays fee 5 Checks signatories L 3 days2 days 2 minutes

Applicant National Agencies Barangay Business License Office Assessor’s Office MENRO Engineering MHO Fire Cumulative Time Process for New Business Permit Licenses Treasurer’s Office Elapsed Time Retains clearance Corrects required forms N N Issues clearance B Submits sanitation forms File for action Retains clearance Monitors Compliance conditions Issues temporary clearance B Forms complete Y Inspects premises Comply to code Assesses requirements/ verifies payment Renewal Page 5 4 Y Reports code issues 6 6

Applicant National Agencies Barangay Business License Office Assessor’s Office MENRO Engineering MHO Fire Cumulative Time Process for New Business Permit Licenses Treasurer’s Office Elapsed Time Retains clearance Corrects required forms N N Issues clearance B Submits Fire forms Corrects issues Retains clearance Y Monitors Compliance conditions Renewal Y Forms complete Y Inspects premises Comply to code Reviews documents N Issues serious Issues Temporary clearance B Page 6 Impact H H L 5 7 7

Applicant National Agencies Barangay Business License Office Assessor’s Office MENRO Engineering MHO Fire Cumulative Time Process for New Business Permit Licenses Treasurer’s Office Elapsed Time B Submits final forms Application form with all sign offs Releases Permit (eBPLS) Obtains Mayor’s signature Retains signed permit End of process Page 7 Renewal 7 up to 3 days5 minutes

Observations Automated parts of process are very efficient End-to-end time of Assessor’s Office and MENRO Department are reasonable. There may be ways to shorten the Engineering time. Applicants are required to do a lot of running around to get required sign-offs. This can causes significant delays in completing the process. Can one-stop shop idea be implemented for new permits? The process is very paper driven, with many different forms that are required to be seen by several departments. Is this necessary? Are applicants familiar with how to fill out forms and requirements for each clearance? Digitization of information either through keyboarding or imaging would allow any department to pull up the required information. May not be cost-justified. Would there be value in developing a simple system to track issuance of temporary clearances and monitor compliance?

Recommendations Interview Sanitation and Fire Departments to verify flow shown here is correct (flows developed from knowledge within the Treasurer’s Department due to time constraints) Institute a time and motion study to develop accurate timings for different types of businesses Develop a committee of senior business heads to identify ways to eliminate steps in the process and speed up remaining steps Interview selected recent new business permit applicants to gather applicant’s perspective and suggestions for improvements Institute surveys to gather feedback from applicants from all sectors Consolidate engineering and zoning fees into eBPLS system