Outline concept, pathway, implementation model current system demonstration Hertfordshire County Council Health & Community Services Development Update June 2012

People are more likely to stay independent if they can make informed choices Why an eMarketplace ? Information Advice Guidance To do this we need the right… ……at the right time

BUT… there’s so much information out there…. …..it can be hard to navigate our way around…..

Over time the eMarketplace will provide a one stop shop to access Information and Buy services for Hertfordshire people and carers

Key Features Customer Guidance Contractual relationships - customers and suppliers Ratings – 5 star approach for customers feedback Merchant accounts to make on-line payments An on line registration process for suppliers Suppliers can target their website presence

Benefits for Suppliers A platform to market services more widely Customers and suppliers involved in design Documents to support suppliers Support for Customers to reduce complaints Customer feedback to help improve services eMarketplace will broaden over time Provide customer access 24/7 Wider access for self funders & personal budgets

The Joining Process Step One – Check criteria & evidence Step Two - Build your ‘free’ site & products and /or services Step Three - Link in a merchant account Step Four – ‘Test’ your configuration Step Five - Confirm to HCS you are ready !! Step Six – Authorisation for ‘ Go Live’

Examples of Key Joining criteria Agree Terms and Conditions Agree to Terms of Access Evidence of working within CRB Regulations Trading Standards Codes where appropriate Sign up to the ‘Rating’ process Agree to Distance Selling Regulations and Consumer Rights Regulations Work within VAT regulations Agree to the ‘removal’ rules

The Phases Self funding / Cash Direct Payments Self funding / Cash Direct Payments Controlled Group Controlled Group Self funding / Cash Direct Payments Self funding / Cash Direct Payments Controlled Group Controlled Group Functional development, feedback, Additional providers & Provider groups Functional development, feedback, Additional providers & Provider groups Open service to all citizens Personal Budgets, systems integration, All provider groups Personal Budgets, systems integration, All provider groups Pilot Develop & Market Pilot Release Homecare, Equipment and Voluntary providers Public Release PB Release Sept’12 Dec’12 Apr’13 Public Full Go Live Develop & Test Pre –Pilot Develop, Test, Coordinate & Complete Checklist Pre –Pilot Develop, Test, Coordinate & Complete Checklist

What you need to start doing now in preparation to join Start thinking about how your homepage How it should look Images and text Think about any marketing opportunities; Any particular selling points Quality marks Accreditations (e.g. Investors in people) Make enquiries about merchant accounts