Board Meeting January 23, 2014

Agenda January 23, 2014 Call to Order Review Mission Statement and Vision Statement Consent Agenda Financial Report Adopt December 13, 2013 Meeting Minutes Review Governing Policy Break Executive Director’s Report New Business Public Forum Executive Session Closing Remarks Adjourn

January 23, 2014 Board Meeting Annual Review of Mission Statement Annual Review of Vision... Mr. Charles Nelson

January 23, 2014 Board Meeting The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

Welcome, Remarks, Introductions... Mr. Charles Nelson The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States. This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Consent Agenda Membership Report

Consent Agenda Top 10 Calls By Parish December 2013

Consent Agenda Nature of Work December 2013

Consent Agenda # Of Calls By Type Of Caller December 2013

Consent Agenda % 2010/2011/2012/Dec 2013

Consent Agenda % I-TIC 2010/2011/2012/Dec 2013

12/1/13 THRU 12/31/13 ACCOUNTING/PAYMENT0 ADMINISTRATIONS2 COMPLAINT0 MEMBER SERVICES0 OPERATIONS4 SERVICE REQUEST0 SPAM0 OTHER0 TEST5 TOTAL11 HELP DESK REPORT January 23, 2014

Consent Agenda Motion to Adopt Membership Report General Manager’s Report Help Desk Report Statistics

Financial Report Financial Overview... Mr. Charles Carney

Income and Expense for Month

YTD Income and Expense

Non Contractor Expenses

Cost Per Incoming Call

Total Cost Per Incoming Call

Louisiana One Call Out-In Ratio

Budget Category Yearly Comparisons Category Comparisons Dec YTD Diff 2013 vs 2012 Income $ 3,202,435 $ 2,865,965 $ 2,931,323 $ 65,358 Contract Items $ 1,907,209 $ 1,634,510 $ 1,614,634 $ (19,876) Building Expense $ 67,716 $ 87,389 $ 74,140 $ (13,248) Board Expense $ 65,898 $ 57,201 $ 48,703 $ (8,499) Office Administration $ 112,546 $ 110,100 $ 105,051 $ (5,049) Compensation Items $ 437,746 $ 458,396 $ 488,041 $ 29,645 Marketing $ 482,714 $ 492,798 $ 363,572 $ (129,226) Insurance $ 102,126 $ 118,683 $ 120,777 $ 2,094 Plant Replacement $ 11,012 $ 67,333 $ 21,571 $ (45,762) System Development $ 26,756 $ 21,434 $ 23,803 $ 2,369 Total $ 3,213,723 $ 3,047,844 $ 2,860,293 $ (187,551)

Budget Category Per Call Comparisons Cost per Incoming Call Incoming Dec 2011 YTD 619,377 Incoming Dec 2012 YTD 546,166 Incoming Dec 2013 YTD 551,235 % change 2013 vs % Contract Items $ 3.08 $ 2.99 $ 2.93 Building Expense $ 0.11 $ 0.16 $ 0.13 Board Expense $ 0.11 $ 0.10 $ 0.09 Office Administration $ 0.18 $ 0.20 $ 0.19 Compensation Items $ 0.71 $ 0.84 $ 0.89 Marketing $ 0.78 $ 0.90 $ 0.66 Insurance $ 0.16 $ 0.22 Plant Replacement $ 0.02 $ 0.12 $ 0.04 System Development $ 0.04

Budget Category Cost per Incoming Call

Yearly Comparisons

Financial Report December 2013 Total Current Assets... Mr. Charles Carney

Louisiana One Call Total Current Assets Annual History NOTE: One Call Locates closed February 2011; March 2, 2011-$571, was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).

Louisiana One Call Total Current Assets Dec Dec 2013 NOTE: April-$201, payment to 2g Marketing ($133,041difference from March Assets)

Louisiana One Call Total Current Assets 2000 – Dec 2013

Accounts Receivable December 2013 Amount Billed 235, , , , , , , , , , , ,807 Amount Rec’d 235, , , , , , , , , , ,448 90,834 % Outstanding 0% 0% 0% 0% 0%.01%.08%.15%.39% 1.21% 19.46% 52,89%

Financial Report Estimated Call Volume... Mr. David Frey

Louisiana One Call Est vs Act-Incoming 2012/Dec 2013 MONTHLY +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3% -17% +15% +7% +2% +5% +3% -5% +3% -4% -2% +1% -8% -4% YTD +1%

Louisiana One Call Est vs Act-Outgoing 2012/Dec 2013 MONTHLY +2.3% -2% -6% -10% -18% % -15% -4% +5% -1% -17% +17% +7% +2% +5% +3% -5% +2% -5% -4% 0% -8% -5% YTD +.06%

January 23, 2014 Board Meeting Adopt December 13, 2013 Board Meeting Minutes

January 23, 2014 Board Meeting Review Board Governing Policy “Functions of the Board of Directors”

BREAK

Executive Director’s Report Billing Update 2014 Membership Fees Invoiced 2014 Total Invoiced - $35, Private Members –X $25 = $25, Municipal Members –X $25 = $9, Sustaining Membership Fees Invoiced 44 Sustaining Members (6 are Reciprocal Members) –38 X $125 = $4,750

Executive Director’s Report LA Damage Prevention Summit –March 17-19, 2014 –Crowne Plaza, Baton Rouge Annual Meeting –March 27, 2014 (moved from 20 th ) –Annual Meeting Letter Mailed January 15 Springs SOCS Meeting –April, Tennessee Dig Law Advisory Committee Update 2014 Planning Session –June, Baton Rouge

January 23, 2014 Board Meeting New Business... Mr. Wayne Hendricks –Discuss Providing Member Contact Information for Emergency Locate Requests

January 23, 2014 Board Meeting New Business... Mr. David Frey –Review Television and Radio Public Service Announcements

January 23, 2014 Board Meeting Public Forum

January 23, 2014 Board Meeting Executive Session –Discuss Legal Representation Contract

January 23, 2014 Board Meeting Closing Remarks... Mr. Charles Nelson

January 23, 2014 Board Meeting Adjourn