State of Washington Department of Financial Institutions Ron Seymour CSBS 2011

 Rebirth of the dumb terminal  Striped down client ◦ PC with pretty much just Windows and some drivers ◦ Thin Client Appliance ◦ And a Bunch of Servers

 Opportunity to reduce cost  Increased efficiency, reliability, and productivity  Supports Disaster Recovery  Supports Business Continuity  Standardization  Reduced hardware refresh cycles

 Started with a Pilot (June 2009) ◦ 16 staff – including several managers  Implemented as Shared Service  Today we have about 116 deployed

 Citrix XenDesktop ◦ Standard Windows Configuration ◦ MS Office ◦ Antivirus ◦ Device Drivers  Citrix XenApp ◦ Special Apps – (MS Project, Visio, STAR …)  Appsense ◦ Personalization Software ◦ Keeps folks look and feel  Wyse Thin Clients

 Support is much easier  Standardization  Available anywhere there is a good network connection  Almost any device will work  Reduces/eliminated the refresh cycles  Ease of deploying patches  Ease of updating or deploying new software

 Bandwidth  Gets blamed for everything  Requires techs to clear things at the server on occasion  Upfront Cost does not save money  When you are dead you are really dead