Lynda C. McDermott President EquiPro International, Ltd. ASTD Webinar January 6, 2009 Basics of Emotional Intelligence

Objectives Understand the components of emotional intelligence (EI) and how our brains govern emotional intelligence. Recognize how emotional intelligence is related to work performance Assess and develop your own and others’ emotional intelligence competencies Develop emotionally intelligent teams

What is Emotional Intelligence? Our capacity to recognize our own feelings and those of others and to manage emotions in ourselves and others.

The Value of Emotional Intelligence EI competencies more important contributors to work excellence than pure intellect and expertise. EI competencies differentiate outstanding leaders from average ones. Those with a high degree of EI contribute more to the “bottom-line”. Executives who “derail” lack emotional strength Both men and women have equivalent EI capabilities.

Emotional Intelligence Competencies PERSONAL COMPETENCE Self Awareness: Knowing one’s internal states, preferences, resources and intuitions. Emotional Awareness:Recognizing one’s emotions and their effects. Accurate Self-Assessment:Knowing one’s strengths and limits. Self-Confidence: A strong sense of one’s self-worth and capabilities. Self-Regulation: Managing one’s internal states, impulses and resources. Self Control:Keeping disruptive emotions and impulses in check. Trustworthiness:Maintaining standards of honesty and integrity. Conscientiousness:Taking responsibility for personal performance. Adaptability:Flexibility in handling change. Innovation:Being comfortable with novel ideas, approaches, and new information. Motivation: Emotional tendencies that guide or facilitate reaching goals. Achievement Drive:Striving to improve or meet a standard of excellence. Commitment:Aligning with the goals of the group or organization. Initiative:Readiness to act on opportunities. Optimism:Persistence in pursuing goals despite obstacles and setbacks.

Emotional Intelligence Competencies SOCIAL COMPETENCE Social Awareness (Empathy): Awareness of others’ feelings, needs and concerns. Understanding Others:Sensing others’ feelings and perspectives, and taking an active interest in their concerns. Developing Others:Sensing others’ development needs and bolstering their abilities. Service Orientation:Anticipating, recognizing, and meeting customers’ needs. Leveraging Diversity:Cultivating opportunities through different kinds of people. Political Awareness:Reading a group’s emotional currents and power relationships. Social Skills: Adeptness at inducing desirable responses in others. Influence:Wielding effective tactics for persuasion. Communication:Listening openly and sending convincing messages. Conflict Management:Negotiating and resolving disagreements. Leadership:Inspiring and guiding individuals or groups. Change Catalyst:Initiating or managing change. Building Bonds:Nurturing instrumental relationships. Collaboration and Cooperation:Working with others toward shared goals. Team Capabilities:Creating group synergy

Where Does Emotional Intelligence Come From?

Assessing Emotional Intelligence Progress Review Follow Up Implement Development Strategies Establish Performance and Development Goals Observation Behavioral Events Interviews Simulation Feedback Surveys ― Emotional Intelligence Quick Book (Bradberry and Greaves) ― EQ-I (Reuven Bar-On) ― ESCI (Goleman and Boyatzis) ― MSCEIT (Mayer, Salovey and Caruso)

Developing Emotional Intelligence Understand your motivation to change Seek feedback and establish EI Developmental Goals & Plans Recognize emotional triggers and learn how to manage emotions (anger, anxiety, etc.) Use positive visioning and rehearse reactions Enlist support of a buddy or coach for support and feedback

Emotionally Intelligent Teams Team EI is more than just EI team members! Comprised of: ― Emotions of team members ― Culture and climate of the team ― Stakeholders’ emotions toward the team Develop Team EI: ― Establish Team Norms/Expectations ― Monitor individual and group behaviors ― Seek stakeholder feedback

Lynda C. McDermott MSOD, CSP is President of EquiPro International, Ltd., a New York City based international management consulting firm which specializes in the strategic development of organizations and their employees. Her experience involves over 30 years of line management, and internal and external consulting. McDermott began her career as line manager, and then an internal consultant with Ohio Bell Telephone Company, AT&T and Ernst & Whinney. She began her external consulting career with E&W as Manager-in-Charge of Human Resources Consulting, and later served as a Director for a national Human Resources and Organizational Consulting Practice for KMG Main Hurdman. Over the last twenty years her firm has provided consulting services in strategic planning, leadership, team development and executive coaching performance management, 360° assessment, business development, change management and organization effectiveness in a wide variety of industries. Her client list includes such companies as Pfizer, Hearst Magazines, Biogen Idec, PricewaterhouseCoopers, Standard & Poor’s, Sanofi Aventis, DuPont Women Lawyers’ Network, and Willkie Farr & Gallagher. She has served on the National Board of Directors of the American Society for Training and Development and has been their Torch Award Winner. Her firm has received two ASTD “Excellence in Practice” Citations for their ground-breaking work with global teams in over twenty-five countries and for their innovative “Build Our Business” program. She has also served on the Board of Directors of Girls Incorporated (Formerly Girls Clubs of America). Ms. McDermott is a frequent speaker and is co-author of the best- selling book World Class Teams (John Wiley & Sons, Inc.) and author of the best-selling book titled Caught In The Middle: How To Survive and Thrive In Today's Management Squeeze (©Prentice-Hall). She is a Certified Speaking Professional with the National Speakers Association and has appeared on CNBC, Wall Street Journal Radio, National Public Radio and in numerous business publications. McDermott has served on the adjunct faculty of INSEAD in Fountainbleu, France and for Stony Brook University’s MBA program and is on the faculty of the American Management Association. Lynda is also a member of the International Coaching Federation. Ms. McDermott is a Phi Beta Kappa graduate of Miami University and has a Masters of Science in Organization Development from Bowling Green State University. EquiPro International, Ltd. 420 Lexington Avenue Suite 300 New York, NY (212)

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