Luxottica Retail Group 2002

2002 objectives 73% 73% 82% 40% +5% +10% 17% 16% This is our view of what it takes to invent the new world of work. These 5 transformations are required.

Luxottica Retail Group Leadership at Luxottica Retail Group

RTB Leadership Team

communications RTB Leadership Team Field

leadership courage what’s possible communication focus laser focus definitions leadership courage what’s possible communication focus laser focus This is our view of what it takes to invent the new world of work. These 5 transformations are required. visibility

leadership courage definitions Boldly lead your team See it, own it, solve it, do it Deliver good and bad news, up & down Resolve conflict – build clean relationships Do what’s right, stand alone when necessary Support the organizations’ strategic intent This is our view of what it takes to invent the new world of work. These 5 transformations are required.

what’s possible definitions Dare to dream, believe in your team Make the ordinary extrordinary Eliminate self imposed limitations Lead with vision and passion Execution and implementation are key Bust paradigms, break through barriers Inspire a belief in the impossible This is our view of what it takes to invent the new world of work. These 5 transformations are required.

communication focus definitions Communicate what and why Share information for power and action If you don’t know – go find out Communicate the vision and objectives Pursue upward communication, listen Create a dialogue with your constituents This is our view of what it takes to invent the new world of work. These 5 transformations are required.

“LensCrafters is the most successful niche retailer in this country over the last ten years” Boyd Clarke

“My worst fear is that we will start believing the great press were getting” Gary Tooker

Uncertainty: We don’t know when things will get back to normal Uncertainty: We don’t know when things will get back to normal. Ambiguity: We no longer know what “normal” means.

“There will be more confusion in the business world in the next decade than in any decade in history. And the current pace of change will only accelerate.” Steve Case

<1000A.D.: paradigm shift: 1000s of years 1000: 100 years for paradigm shift 1800s: > prior 900 years 1900s: 1st 20 years > 1800s 2000: 10 years for paradigm shift 21st century: 1000X tech change than 20th century (“the ‘Singularity,’ a merger between humans and computers that is so rapid and profound it represents a rupture in the fabric of human history”) Ray Kurzweil

1 day in 2001 = Year’s trade in 1949, global calls in 1984 1 day in 2001 = Year’s trade in 1949, global calls in 1984. Source: Charles Handy, The Elephant and the Flea

“If the rate of change inside the organization is not greater than the rate of change outside the organization, then the end is near.” Jack Welch General Electric

“Our military structure today is essentially one developed and designed by Napoleon.” Admiral Bill Owens, former Vice Chairman, Joint Chiefs of Staff

“In an era when terrorists use satellite phones and encrypted email, US gatekeepers stand armed against them with pencils and paperwork, and archaic computer systems that don’t talk to each other.” Boston Globe (09.30.2001)

From: Weapon v. Weapon To: Org structure v. Org structure

“Companies have defined so much ‘best practice’ that they are now more or less identical.” Jesper Kunde, A Unique Moment

“Good management was the most powerful reason [leading firms] failed to stay atop their industries. Precisely because these firms listened to their customers, invested aggressively in technologies that would provide their customers more and better products of the sort they wanted, and because they carefully studied market trends and systematically allocated investment capital to innovations that promised the best returns, they lost their positions of leadership.” Clayton Christensen, The Innovator’s Dilemma

“Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.” Peter Drucker

Strategically Focused Data Driven Dialogue Rich 25 years of change . . . Strategically Focused Data Driven Dialogue Rich Implementation Centered

Healthcare . . . Golden Age of Patient-centric, Genetics-driven Healthcare Looms! Current status: 90K killed and 2M injured p.a. in hospitals. 85% treatments unproven. Cure depends on locale in which treated. 50% prescriptions not work. IS primitive. Accountability & measurement nil. And everybody’s mad and feels powerless: docs, patients, nurses, insurers, employers, hospital administrators and staff.

. . . still miles of slack in the system

WOW! Projects

inventing the new world of work requires This is our view of what it takes to invent the new world of work. These 5 transformations are required.

www.tompeters.com/training/slides boydclarke@tompeters.com 2002