Commercial in Confidence Weekly Tweak 31October 2001 CiTR Mobile Jobs

Commercial in Confidence What is CiTR Mobile Jobs – Automated job dispatch using mobile phone personalised location-based supports group operations –Communicate within the group and between worker/office using wireless data services –Web-based call centre interface –Provides SMEs with a low cost alternative to radio services

Commercial in Confidence What can CiTR Mobile Jobs do Job Dispatch –Show me all plumbing jobs at location Milton. –I want to take the plumbing job at City location. –Alert me if there is an electrical job in Toowong. –My location has moved to Darra. –I am not available anymore. Group Communication –Where is everyone? (Group defined locations and members) –Who is at Milton? –Alert me if anyone moved to City (or become available)

Commercial in Confidence How Does It Work? Customers Mobile workers I need someone to clear my blocked drainage Call Centre Operators Descriptions of job entered into system Give me jobs in Milton Let me know if an electrical job is required in Toowong

Commercial in Confidence Who May Use the Services? Under The ASP Model Repair services –Plumbing services (Fixzit, Queensland plumbing) –Electrician services (Fixzit, Energex) Couriers/deliveries Mobile workers related to large sites –Resorts (Hyatt Coolum) –Theme parks (Dreamworld) –Airports General out-and-about groups Enterprise Model Any enterprise with large mobile workforce Combine with other SMS services: – –SMS broadcasting –Access to schedules, task lists

Commercial in Confidence ASP Model Call Centre Operators Plumbing services Delivery services Emergence repairs CiTR

Commercial in Confidence CiTR & QBuild Field Trial In trail now –Time: Now for 4-6 weeks –Size: 3 Groups of 5-6 workers –5 Operators –3 Foreman (1 per group) Hope to establish usefulness, useability etc

Commercial in Confidence Web Demonstration WEB Interface –Customer enrolment and registration –Creation and configuration of worker groups, locations, job lists –Operator functions: Where is my workforce Enter jobs in the system Status of the job lists Broadcast jobs (SMS) if necessary

Commercial in Confidence SMS Demonstration SMS Interface –Show me all delivery jobs at Milton. –Take the plumbing job at Paddington. –Alert me for new painting jobs in West End. –My location has moved to Darra. –I am not available anymore. –Where is everyone (in my group)? –Who are at Milton? –Alert me if anyone has moved to City (or become available)

Commercial in Confidence Look for a Job You can look for a job in your default queue: –You send a command “FJ” to the system You can also look for a job in other queues you are a member of: –You send a command “FJ CBD” to the system if you are also a member of CBD queue The system returns a list of available jobs to you and each one will have a job ID, a brief description of the job and the priority.

Commercial in Confidence Take a Job After looking at a list of jobs, you can take a job by sending a “TJ” command with the job number. –For instance, “TJ 23” to take job with the number 23. The system sends two SMS messages to you, one contains all details for you to perform the work and the other contains other information important for the worksheet.

Commercial in Confidence Report Job Status You can at any time report the status of a job you are performing by sending a status report to the system using “JS” command with a message. –For instance, “JS 23 waiting for parts”

Commercial in Confidence Report the Completion of a Job When you completed a job, you can report the completion by sending a “JC” command. –For instance, “JC 23” You can also combine this command with an “FJ” command by add a letter “Y” at the end of the command. –For instance, “JC 23 Y”, system will send you more jobs as if you have issued a “FJ” command.

Commercial in Confidence Return a Job Already Taken If you want to return a job you already took (say job 23), you can return it to the system by sending a “RJ” command. –For instance, “RJ 23” You can also add a brief message to describe the reason for returning the job. –For instance, “RJ 23 No right tools”.

Commercial in Confidence Sign Out You may want to sign out one or all queues if you don’t want to system to send you any jobs and messages. –You send a command “SO” to the system to sign you out all queues you are a member of. –If you only want to sign out a specific queue (for instance, CBD queue), you send a command “SO CBD”. You need sign in if you want to come back again.

Commercial in Confidence Operator Assigned Jobs In addition to the jobs you take, operators (foreman) can also send you jobs by sending you SMS messages as if you had issued a “TJ” command.

Commercial in Confidence WAP WAP Interface –Offers all SMS functionality on a phone with web browser style of capabilities –Better interactions, point and click and less typing