Software Resource and Services Jack Delinsky

Current State Direction Philosophy

Current State Three main categories of software and services available through OIIT: Enterprise – System Office Managed (i.e. Oracle and Banner) Institutional – SRS Managed (i.e. Microsoft and Adobe) Enabling – Any USG Member (i.e. Wimba and Blackboard ConnectEd)

Current State Goals: Volume Purchasing to Insure Low Pricing 1 st Point-of-Contact

Direction Based on Campus Input

Point-of-Contact Find Products Find Services Find Solutions Find Information

Philosophy Teaming SRS Advisory Committee Campus Visits Project Teams – Web Design – Customer Relationship Management Design – Vendor Negotiations

Philosophy Teaming SRS Advisory Committee Campus Visits Project Teams – Web Design – Customer Relationship Management Design – Vendor Negotiations

Philosophy Customer Service SRS is here for you Expect responsiveness Provide feedback – Escalate – Recommend – Call for Help

Philosophy Contact Information Hotline: Escalate Phone:

Thank you!