ICT Coalition Meeting and Stakeholder Forum November 26/27 Brussels

My Background

Role of the Honest Broker Independent assessment of company self-declaration reports Implementation phase – from self-declaration statements to reporting, end of 2013) Inviting stakeholder input Brokering discussion between companies and stakeholders, NGOs and civil society Mediating in disputes Final overall assessment of companies’ implementation

Project Plan  Collation of reports from individual Coalition members based on an agreed template for reporting;  Stakeholder consultation, inviting and facilitating comments from third parties on the submitted reports;  Facilitation of dispute resolution, where applicable, between companies and stakeholders, with regard to implementation of Principles, prior to finalisation and publication of the assessment report;  Presentation and publication of the final assessment report of how companies have implemented their commitments under the ICT Coalition Principles including an account of emerging industry and usage trends relevant to the area of online safety.

Four Steps Document Review Assessing relevant data/ documents for each of the providers Reporting Template Assessing self- statements against the Principles Stakeholder Feedback Assessing third party comments against the Principles Testing and Evaluation Assessing against what has been observed on their service

Evaluation of Principle 1 – Content Key elements Indicate clearly where a service they offer may include inappropriate content for children Display prominently options which are available to control access to certain content Display clear AUP / relevant Terms of Service Ensure reporting options are in the relevant areas of the service. Company reporting responses Group/Corporate level or different solutions in EU Markets Mechanism to provide feedback, report an issue or file a complaint about the appropriateness of content Options to block, restrict or manage access to content Information, educational resources or advice for users Content labelling Acceptable Use Policy/ Terms of service /Community guidelines Consequences of violations of ToS Other solutions for child safety relating to content

Evaluation of Principle 2 – Parental Controls Key elements Assist parents to minimise children’s exposure to potential risks Provide necessary tools and guidance to enable parents to set appropriate level of control on devices Make the necessary tools and settings available across their services to enable parents to set appropriate level of control Company reporting responses Group/Corporate level or different solutions in EU Markets What kinds of parental controls – devices, networks, content and services Features offered in parental controls Education and information resources on parental controls Educational material for parents – internal and external

Evaluation of Principle 3 – “Dealing with abuse/misuse” Key Elements Provide a clear and simple process to report inappropriate content / conduct/contact Implement procedures for responding to reports of abuse/ misuse Provide clear information on all available report and review procedures Place and review reporting options in appropriate areas of the service Place links to relevant child welfare organizations or specialist providers of advice Ensure that moderators who review user reports are properly trained Company reporting responses Group/Corporate level or different solutions in EU Markets Company policy relating to abuse and misuse Process or mechanism available for users to report abuse/misuse Accessibility and user-friendliness of reporting mechanisms Procedures for reviewing user reports Information available to users on report and review procedures Location of reporting options Guidance on what to report External links

Evaluation of Principle 4 – “Child Sexual Abuse or illegal contact” Key Elements Cooperate with law enforcement authorities and other agencies on child sexual abuse content or unlawful contact Facilitate the notification of suspected child sexual abuse content Ensure the prompt removal of illegal child sexual abuse content Provide relevant additional information about appropriate agencies or organisations Company reporting responses Group/Corporate level or different solutions in EU Markets Procedures to be followed if illegal content is discovered Arrangements for sharing reports of illegal content or conduct with law enforcement Arrangements for prompt removal of illegal child sexual abuse content once notified (NTD) External links to hotlines, expert advice etc.

Evaluation of Principle 5 – “Privacy and Control” Key elements Manage privacy settings appropriate for parents, children and young people Offer a range of user-friendly, privacy setting options for children and young people to make informed decisions Raise user awareness Raise awareness of industry good practice Company reporting responses Group/Corporate level or different solutions in EU Markets Company policy in relation to access, collection, sharing and further use of data from minors under the age of 18 Availability of privacy setting options Are privacy options supported by information Different privacy settings for parents, children and young people Accessibility and user-fiendliness of privacy options

Evaluation of Principle 6 – “Education and Awareness” Key elements Educate children and young people to manage their access and settings in a safe way Offer appropriate advice and technical tools to allow children and parents protect themselves and their children Offer advice and supports to encourage parents, teachers to talk to their children/ pupil about the opportunity and risk arising from the use of the internet Company reporting responses Group/Corporate level or different solutions in EU Markets Provision of education in relation to content, services and applications Educational resources to manage access and settings from a safety perspective Technical tools for safety Advice and supports for parents and teachers External links to relevant advice for parents and carers, teachers, and for children? Partnerships with other industry or NGO groups

Challenges Full spectrum across the ‘value chain’ Manufacturers of desktop and laptop computers, mobile phones, tablets, TV set top boxes and gaming consoles Network operators and connectivity providers Online content providers and online service providers

Challenges Overarching Principles Building on existing self-regulatory initiatives Different applicable laws and frameworks across EU markets Some relate to compliance, legal and otherwise, e.g. Child abuse material, data protection Principles such as Content / Parental Controls not equally applicable to all Education and awareness-raising are open-ended

Challenges High expectations from stakeholders for verification of successful implementation National and cultural variance Understanding/communicating of detail of implementation Need for better evidence and data on child safety progress

Key Dates DateMilestone July 2013 July 3: Pre-consultation with ICTC and third parties on reporting format July 22: Send template and detailed plan to Andrea Parola End July: Agreed Template for reporting sent to companies August – September Companies forward any relevant policy documents Companies prepare reports for submission Assessment team review company statements and conduct desk review October-November 2013 Companies submit reports Interviews with company contacts November - January 2013 Stakeholder Forum Third parties invited to submit comments on company reports Testing and evaluation of company reports Interviews with companies February 2014 Draft report to ICTC March 2014 Final Report – Stakeholder Forum

Contact Details Brian O’Neill Independent Assessor for ICT Principles Tel: Thuy Dinh Centre for Social & Educational Research Dublin Institute of Technology Tel: