1 The Care Act and CQC Andrea Sutcliffe Chief Inspector of Adult Social Care Care and Support West Conference 30 April 2015.

Slides:



Advertisements
Similar presentations
1 Regulatory reflections, prospects and priorities Andrea Sutcliffe Chief Inspector of Adult Social Care NCAS, 31 October 2014.
Advertisements

The Francis Report: Patients First and Foremost. Patients and families were not listened to Multiple warning signs not spotted or acted on Information.
1 Our new approach: now and for the future Gale Stirling Head of Inspection, Adult Social Care, South East.
1 Improving Quality: the regulator’s role ADASS and SCIE seminar Sue Howard Interim Deputy Chief Inspector of Adult Social Care 9 January 2015.
1 Changing the way CQC regulates, inspects and monitors care.
CQC into the future Malcom Bower-Brown
1 Our new approach: now and for the future Barbara Skinner Inspection Manager - Adult Social Care January 2015.
The Care Act 2014,The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and Possible Offences Jeremy Allin.
1 The Care Act and Social Care Markets July 2014.
RNHA What CQC expect 16 October 2014 Nick Kerswell 1 1.
1 Market Oversight Sally Warren Andrea Sutcliffe Ray James 30 October 2014 NCAS.
1 The role of CQC – changes to regulation. 2 Our purpose and role Our purpose We make sure health and social care services provide people with safe, effective,
About CQC Sarah Seaholme Ram Sooriah 1 1.
CQC's new regime: How to protect your business 26 November 2014.
1 Regulating quality in austerity David Behan and Andrea Sutcliffe Chief Executive and Chief Inspector of Adult Social Care ADASS Spring Seminar 17 April.
CQC’s new approach to inspecting and regulating GP and OOH providers
1 Fundamental Standards Antony Hall Care Debate 5 March 2015.
1 The future of adult social care regulation Tracey Cockburn Inspection Manager: Adult Social Care Hampshire (South Coast) Phoenix Project 23 April 2015.
Achieving Quality in a New Era Paul Dunnery Operations Director Alzheimer’s Society.
Dot Metcalf Jeanette Berry April 2013 CQC Working with the Healthwatch Network.
1 New inspection programme for CQC 11 February 2015 KCHA 2015 Conference Chris Day.
1 The Care Quality Commission Working with community groups Clare Delap & Lorna Hughes, Public Engagement & Involvement Team.
The New CQC Inspection Regime
1 Our New Approach Presenters: Jane Jewell Inspection Manager & Steve Rust Inspector National Care Association 13 August 2015.
1 The Care Act and Social Care Markets June 2014.
1 The future of adult social care regulation Lynda Laney and Suzy Tucker. Inspectors.
1 The new world of regulation – October 2014 and beyond Rachael Dodgson - Head of Adult Social Care Policy October 2014.
1 Organisational structure of supervisory organisations – The CQC approach Husna Mortuza & Claire Robbie Strategy & Policy 29 September
The state of health care and adult social care 2014/15 David Behan Chief Executive Care Quality Commission #StateofCare.
The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and Possible Offences 21 May 2015 | Jeremy Allin.
1 The future of adult social care regulation Nicky Nendick Head of Inspection: Adult Social Care (South West)
CQC at The Suffolk Care Conference. What we can cover today… Specific Incidents from April 2015 Duty of Candour State of Care Report 2015 The Suffolk.
1 Natalie Gourgaud 2 February 2016 Presentation for DLF Moving and Handling Practitioners conference.
1 Care Quality Commission: Our new approach. 2 Our purpose and role Our purpose We make sure health and social care services provide people with safe,
1 CQC’s new approach to inspecting and regulating GP and OOH providers 29 April 2015.
1 1 Care Quality Commission Vicki Wells Head of General Practice The Patients' Voice Conference.
1 Monitoring and regulating safeguarding Teresa Kippax, National Advisor Safeguarding.
Safeguarding Adults Care Act 2014.
1 Fundamental Standards Rachel Davis Inspection Manager South Staffordshire & South Derbyshire.
Care Market Sustainability Stuart Dean Chaired by Cllr Ian Stewart.
Inspection of General Practice Andy Brand Inspection Manager 1.
Care and Social Services Inspectorate Wales (CSSIW) Supporting the improvement of social care, child care and social services in Wales.
Improvements in care homes following CQC inspection 1 October 2014 to 31 March 2016 Data used in slide deck relates to published re-inspections up to 31.
1 Care Quality Commission ‘What good looks like’ Kim Rogers 28 April 2016 Broom Park Golf and Country Club, Canterbury.
1 CQC review of data security standards in the NHS Rosie Wood, Strategy Lead Information Governance Alliance Conference 16 March 2016.
1 Cathryn Bramham Inspection Manager, Cambridgeshire and Peterborough LEARNING FROM INSPECTIONS.
1 Andrea Sutcliffe, Chief Inspector Adult Social Care Celebrating the arts in care homes 24 May 2016 The art of being outstanding.
Staffordshire, West Midlands and National ASC Ratings Ratings published up to 25 th July 2016.
CQC’s approach to inspection and regulation of General Practitioners
CQC matters: Regulating the safe and effective use of medicines
The current state of adult social care – how resilient is it?
Registered Managers Forum December 2016.
The new CQC approach to hospital inspection
Raising standards, putting people first
The future of adult social care regulation
CQC Inspections: seeking assurance of good practice
Incident handling and transparency Duty of candour
An update from CQC Debbie Ivanova DCI South and London Regions 1 1.
LCAS Registered Managers’ meeting
Regulating new care models
Care Quality Commission ‘What good looks like’
Key drivers for being an outstanding service
Adult Social Care – Next Phase
CQC Update Paula Eaton 2nd November 2015 Generic ASC deck (June Final)
Quality care and CQC Andrea Sutcliffe, Chief Inspector Adult Social Care LCAS Spring Seminar 11 May
Proposed changes to the way we inspect and regulate care services
Improving quality through regulation
CQC’s new approach to inspecting and regulating GP and OOH providers
David James – CQC Policy Team
Debbie Westhead, Interim Chief Inspector Adult Social Care
Presentation transcript:

1 The Care Act and CQC Andrea Sutcliffe Chief Inspector of Adult Social Care Care and Support West Conference 30 April 2015

CQC purpose and role Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve Our role We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care 2

The Mum (or anyone you love) Test Is it good enough for my Mum? Is it safe? Is it caring? Is it effective? Is it responsive to people’s needs? Is it well-led? 3

What we do: Set clear expectations Monitor and inspect Publish and rate Celebrate success Tackle failure Signpost help Influence debate Work in partnership Regulation to inspire improvement

5 New for April 2015 Fundamental standards Fit and proper person requirement Duty of candour Special measures Scores on the doors Market oversight

6 Duty of candour Purpose Promotes adoption of openness and transparency in services Supports development of safety culture Actions for providers Inform people when things go wrong Provide support, truthful information & apology CQC Registration Inspection – existing key lines of enquiry

7 Fit and proper person requirement Purpose Ensure directors or equivalents are held accountable for the delivery of care and They are fit and proper to carry out this role Actions for providers Ensure recruitment of ‘directors’ tests whether candidates meet the requirement CQC Registration Respond to concerns raised

8 Special measures Purpose Ensure failing services improve or close Actions for providers Use time available to improve service CQC Services rated as inadequate will go into special measures Time limited period to improve If improvements made – out of special measures If no improvement – move to cancel registration

9 Scores on the doors Purpose Public able to see rating of service quickly and easily Actions for providers Display ratings in service and website Suggest accompany with additional information CQC Will provide template Inspection – check that rating is displayed

10 What will market oversight do? Purpose: Protect people in vulnerable circumstances by spotting if a provider may fail – and make sure right action is taken CQC will: Monitor finances of ‘difficult to replace’ providers – Provide early warning to local authorities Assist with system response if failure occurs It will not: Either ‘bail out’ struggling providers, or pre-empt failure through inappropriate disclosure of information 6

11 What are we finding? Outstanding Good Requires improvement Inadequate Total at 20 April: % 59% 32% 8%

Ratings by key question 12

Outstanding care at home 13 ‘Staff were given the opportunity to build meaningful relationships with people and ample time to meet people’s needs and provide companionship’ ‘People felt care workers treated them with kindness and respect’ ‘The registered manager delivered dementia training to the public – including bank and shop staff – to help them understand how to help people with dementia’ Home Instead Senior Care, West Lancashire and Chorley

Another outstanding care home "We didn't think we were outstanding. And perhaps that's why we were – I think it's because we see every single person as an individual. It is our privilege to support them to live the last years of their life with as much happiness, love and security as we can give them." Suzanne, Prince of Wales House, Ipswich 14

Andrea Sutcliffe Chief Inspector of Adult Social 15 Thank you