Leaders in Fieldwork & Data Processing Leaders in Fieldwork & Data Processing

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LET US MANAGE YOUR DATA GATHERING

A QUALITY JOB AT A FAIR PRICE – We can manage your project from questionnaire fine tuning, pilots & fieldwork through to delivery of data

THE FIELD FORCE STORY FIELD FORCE established in 1995 by Peter and Marilyn Coulthart as a field and data processing consultancy dedicated to supplying honest and reliable data dedicated to supplying honest and reliable data OUR NATIONAL MANAGEMENT TEAM has many years experience in all aspects of pen n paper & computer interviewing and training of interviewers In 2010 FIELD FORCE became part of OZINFO GROUP We have therefore adopted the highest quality controls with ISO certification in data collection & analysis delivering expert field and data services.

THE SCOPE OF OUR WORK CATI Telephone interviewing CATI Telephone interviewing Street intercept interviewing Street intercept interviewing Shopping centre interviewing Shopping centre interviewing Central Location interviewing Central Location interviewing Shadow shopping, audits Shadow shopping, audits On-line self completion surveys On-line self completion surveys Data Processing using our own Ozquest software Data Processing using our own Ozquest software CATI Telephone interviewing CATI Telephone interviewing Street intercept interviewing Street intercept interviewing Shopping centre interviewing Shopping centre interviewing Central Location interviewing Central Location interviewing Shadow shopping, audits Shadow shopping, audits On-line self completion surveys On-line self completion surveys Data Processing using our own Ozquest software Data Processing using our own Ozquest software

Data Processing Field Force utilises Ozquest for DP, CATI,CAPI & Web This user friendly and cost efficient package even allows for the ability to to clients CATI & CAPI script for testing in a Windows environment Field Force utilises Ozquest for DP, CATI,CAPI & Web This user friendly and cost efficient package even allows for the ability to to clients CATI & CAPI script for testing in a Windows environment DP analysts are located at the Oz INFO administration office in Melbourne DP analysts are located at the Oz INFO administration office in Melbourne Data can be provided in both hard and soft forms, either as printed A4 tables or raw data on a disk or via as PDF files; complimented with charts Data can be provided in both hard and soft forms, either as printed A4 tables or raw data on a disk or via as PDF files; complimented with charts Raw data can be provided in the following formats: - Ozquest - Surveycraft (SEQ) - SPSS - Card Image - Excel - ASCII file Raw data can be provided in the following formats: - Ozquest - Surveycraft (SEQ) - SPSS - Card Image - Excel - ASCII file Field Force utilises Ozquest for DP, CATI,CAPI & Web This user friendly and cost efficient package even allows for the ability to to clients CATI & CAPI script for testing in a Windows environment Field Force utilises Ozquest for DP, CATI,CAPI & Web This user friendly and cost efficient package even allows for the ability to to clients CATI & CAPI script for testing in a Windows environment DP analysts are located at the Oz INFO administration office in Melbourne DP analysts are located at the Oz INFO administration office in Melbourne Data can be provided in both hard and soft forms, either as printed A4 tables or raw data on a disk or via as PDF files; complimented with charts Data can be provided in both hard and soft forms, either as printed A4 tables or raw data on a disk or via as PDF files; complimented with charts Raw data can be provided in the following formats: - Ozquest - Surveycraft (SEQ) - SPSS - Card Image - Excel - ASCII file Raw data can be provided in the following formats: - Ozquest - Surveycraft (SEQ) - SPSS - Card Image - Excel - ASCII file

Data Processing We use OzWeb for those times when the on-line is the preferred method of data collection. We use OzWeb for those times when the on-line is the preferred method of data collection. Full integration is seamless between OzWeb and CATI and CAPI data to allow multi-mode data collection Full integration is seamless between OzWeb and CATI and CAPI data to allow multi-mode data collection OzWeb-cam allows clients to track job progress and has a user friendly interface for on-line reports as charts or cross tabulations. OzWeb-cam allows clients to track job progress and has a user friendly interface for on-line reports as charts or cross tabulations. We use OzWeb for those times when the on-line is the preferred method of data collection. We use OzWeb for those times when the on-line is the preferred method of data collection. Full integration is seamless between OzWeb and CATI and CAPI data to allow multi-mode data collection Full integration is seamless between OzWeb and CATI and CAPI data to allow multi-mode data collection OzWeb-cam allows clients to track job progress and has a user friendly interface for on-line reports as charts or cross tabulations. OzWeb-cam allows clients to track job progress and has a user friendly interface for on-line reports as charts or cross tabulations.

How Ozquest Handles Computer Assisted Telephone Interviewing Assisted Telephone Interviewing

How We Get High Quality Data? u Thoroughly tested Questionnaires u Quality interviewing fieldwork u Editing and validation u Coding to add value u Data entry accuracy u Data that is cleaned & checked

Who Are Our Clients? Companies which can supply questions to answer research issues Companies which can supply questions to answer research issues Field Force can provide interviewing and data processing services Field Force can provide interviewing and data processing services For clients who require help with questionnaire design and reporting we engage consultants For clients who require help with questionnaire design and reporting we engage consultants Field Force represents its clients with complete confidentiality at all times Field Force represents its clients with complete confidentiality at all times Companies which can supply questions to answer research issues Companies which can supply questions to answer research issues Field Force can provide interviewing and data processing services Field Force can provide interviewing and data processing services For clients who require help with questionnaire design and reporting we engage consultants For clients who require help with questionnaire design and reporting we engage consultants Field Force represents its clients with complete confidentiality at all times Field Force represents its clients with complete confidentiality at all times

Beyond Industry QA requirements Data Collection controls delivering superior ISO quality and at the same time controlling costs by introducing efficiencies into the research process We supply field reporting which is invaluable to the full understanding of the data outcomes We supply field reporting which is invaluable to the full understanding of the data outcomes DP with safeguards to protect your data Our managers are aware of the tight margins in the industry and work with our clients to minimise costs and maximise quality

WE EXCEED We implement the same quality assurance procedures on our projects throughout Australia We implement the same quality assurance procedures on our projects throughout Australia Site visits are welcome to observe our interviewing and quality procedures Site visits are welcome to observe our interviewing and quality procedures Field Force implements the proven ISO procedures via its affiliation with Oz Info Field Force implements the proven ISO procedures via its affiliation with Oz Info We implement the same quality assurance procedures on our projects throughout Australia We implement the same quality assurance procedures on our projects throughout Australia Site visits are welcome to observe our interviewing and quality procedures Site visits are welcome to observe our interviewing and quality procedures Field Force implements the proven ISO procedures via its affiliation with Oz Info Field Force implements the proven ISO procedures via its affiliation with Oz Info

SPECIALIST TRACKING TEAMS SPECIALIST TRACKING TEAMS We have special teams of interviewers who concentrate on tracking studies. For long term studies we endeavour to keep the same team involved, having established Monitor Guidelines which aim to limit interviewer bias by fixing the maximum and minimum number of interviews conducted by an interviewer on any one tracking study.

OUR QUOTING POLICY When you request a quotation you will receive our detailed costing breakdown showing the specifications of the job with our charges which will help you better understand the basis of our quote A Project Manager will be your national Field Force contact to smooth track communication When you request a quotation you will receive our detailed costing breakdown showing the specifications of the job with our charges which will help you better understand the basis of our quote A Project Manager will be your national Field Force contact to smooth track communication

We can supply a costing once you supply the following information: TARGET respondent INCIDENCE of the target DURATION of the questionnaire DATA specifications WE CAN SUPPLY A COSTING ON THE SAME DAY THE REQUEST IS RECEIVED We can supply a costing once you supply the following information: TARGET respondent INCIDENCE of the target DURATION of the questionnaire DATA specifications WE CAN SUPPLY A COSTING ON THE SAME DAY THE REQUEST IS RECEIVED

NEED A QUOTE ? NEED A QUOTE ? For a firm, fast quote For a firm, fast quote or or General Manager Peter Coulthart General Manager Peter Coulthart

Internet Contacts... Internet Contacts... Send an to: Visit our web site for on line quote: Visit our web site for on line quote: Send an to: Visit our web site for on line quote: Visit our web site for on line quote:

Thank you for watching this presentation. We hope to be of service to you on your next project