How do London employer’s recruit? London, May 2011 Recruitment & Employment Confederation

Background - who we are The REC is the trade association representing the whole of the UK recruitment industry We have over 3,700 Corporate Members Over 700 professional permanent recruiters Representing 75% of the Interim Market Over 500 business dealing within contracting market place We have over 6,600 individual Members The REC and predecessor companies have represented the industry for 80 years

Positioning the industry’s voice Research CIPD - productive relationships 7 Secrets of Successful Recruiters Riding the recession Salary & Benefits & Recruitment Market Trends Integrated Campaigns HELP Serious about Standards Academy for Business “all in one place” Thought leadership White paper “Gateway to Success” REC Annual Convention “Future of Employment” Lobbying AWD. Commission lead the debate 3 Summits Got 60/70% of what we wanted – including delay to 2011 Pensions/Vetting and Barring © Copyright REC 2010

Working as a business coalition

Risk management for clients Code of Professional Practice (Best Practice) Four inspectors – 35 inspectors per month Self assessment process Complaints Procedure Committee (CBI & TUC) Institute of Recruitment Professionals – Code of Ethics Raising standards = Raising perceptions

1. What is the outlook for the London Jobs Market? 2. Latest trends in the recruitment and retention key staff? 3. Current and forthcoming regulations we need to be aware of? 4. Leading edge recruitment practices - what does great look like? 5. Using employer brand and other 'talent magnets'. 6. Conclusions – What this all means for the Work Programme © Copyright REC 2010 HOW DO LONDON EMPLOYERS RECRUIT?

The outlook for the London Jobs market

High-end, high skilled jobs remain in demand; A number of sectors are recruiting: Technology, engineering, financial services, office admin, hospitality & catering, security; Furture needs – eg: care, social work; The what and the how - Different ways of working; Outlook for the public sector. © Copyright REC 2010 Outlook for the London Jobs Market

REC Public Sector campaign © Copyright REC 2010

1. Latest trends in the recruitment and retention of key staff 2. Current and forthcoming regulations we need to be aware of? 3. Leading edge recruitment practices - what does great look like? 4. Using employer brand and other 'talent magnets'. © Copyright REC 2010 Open discussion

Added Values Services Key themes from the research include: Adding Value to the core process is key to future success Menu of over 20 discreet ‘Added Value’ services available How to build and articulate a compelling proposition Used to defend margins or build a new incremental revenue stream

Advocacy Framework.... provided the conceptual structure for the research: Advocacy Commitment Satisfaction Transaction Trust Awareness Employer brand & values promoted via comms & strong relationship Going the extra mile Service delivery Added value ENGAGEMENT Contract Key stakeholder = recruitment agency/consultant

The Ideal Relationship Framework: “We can say anything to them and it will be in the best interests of our relationship” Openness & Honesty Trust Mutual Respect Permission to challenge Discuss & agree solutions to problems Adding value/ anticipa ting future needs Agency acting as extension of employer brand Clear performance measures & regular reviews Mutually agreed quality-quantity balance

Next steps and wider context

Other recent research… Social Media Sector profiles Technology 2020

Hire Power © Copyright REC 2010 Key themes from the research include: Targeted at hiring managers in the public sector Argues against ‘slash and burn’ approach Agencies key to enabling this major change programme: Leadership Accessing scarce skill sets Workforce flexibility Gives the business case for main recruitment models: PSL, MV, VN, RPO, Direct

Recognising the political dimension For example, the Youth Employment debate: 1 million 16 – 24 year olds are not in work/training or education REC taskforce Chaired by Baroness Prosser (Dept Chair EHRC) Employers (IBM, Barrett Homes, RAF, Sky and Eurostar) Recruiters, business bodies, welfare providers and educationalists also members Practical recommendations to Government, Employers and education establishments. © Copyright REC 2010

The longer term - Recruitment 2020

Recruitment & Employment Confederation Final views and feedback

Looking out, looking in… © Copyright REC 2010 Europe’s biggest management database Purpose built website ‘How to’ guides Legal guide LinkedIn network Branches being established Own magazine in time