Performance Management Reporting: Quarter 4 Guide to reporting Key Service Priorities 2006/07 Overall performance for Q4 Key Service Priorities 2007/08 Other performance indicators Next steps

Guide to Reporting = Work is on target to achieve the objectives as specified. = Warning that the achievement of the target in the way specified in the plan may not be possible or the outturn is <10% from the target. Although no decision is required at this stage to amend the action, an explanation is required. = Target is no longer achievable in the way specified or the outturn is >10% from the target. This requires a decision about remedial action.    Direction of travel for the previous quarter (not applicable to Key Service Priorities in Q1 as these are new for this financial year).

KSPs Carried Over from 2006/07 Environment Committee To achieve ‘Secure Car Park’ status at Hook Road Car Park. –Secure Car Park status achieved

KSPs Carried Over from 2006/07 (cont’d) Leisure Committee To adopt and implement Year 1 of the Sports Development and Active Leisure Strategy. –Year 1 of the strategy has been completed following the re-introduction of the football pitches at Auriol Park.

KSPs Carried Over from 2006/07 (cont’d) S&R Committee To develop an Energy Management Plan across all Council owned buildings by the end of October  Report to S&R in June 2008  Timers installed in Town Hall

Overall Performance for Q4

Overall Performance for Q4 (cont’d)

KSPs 2007/08: S&R Committee

S&R Committee (cont’d) All Actions for 2007/08 are either or Achieved Financial Plan  Budget Report included the new Medium Term Financial Strategy agreed by the Council in Feb 2008 Staff  Consultation and evidence gathering has already began with work groups Partnership Working : Achieved  Joint procurement project in place with Elmbridge and South East Centre of Excellence Service Review Process : Achieved  The objective has been completed with a new review process in place to replace Best Value Reviews.

Key Service Priorities: Environment Committee

Environment Committee (cont’d) All actions have been Achieved Car Parking  Works completed on Improving rosters and monitoring  Remedial works at Hook Road car park completed; CCTV installed at Hope Lodge; Height barriers installed at Depot Road car park

Key Service Priorities: Leisure Committee

Leisure Committee (cont’d) One Action on Amber all other actions for 2007/08 are either Green or Achieved Venues  Refurbishment of the auditorium at the Playhouse completed  Work to complete the refurbishment of Bourne Hall now expected to complete in June 2008  Strategy approved for an affordable four year deal for BH, EC, ECH & PH Sports and Physical Activity : Achieved  Year 1 of the strategy has been completed Play areas : Achieved  Both Alexandra Park and the Wells Centre projects have been completed on time and within budget Sports and Active Leisure : Achieved  Year 2 already delivered, consultation on play projects within Poole Road and Auriol Park carried out in March with Ward members Youth Plan : Achieved  Youth Insight produced and distributed to every secondary school

Leisure Committee (cont’d) Implementation of measures to reduce anti-social behaviour; reassure the public and improve the quality of the environment  All planned CCTV works completed  Mentoring scheme and vocational construction-linked training for young people continued  Langley Vale martial initiative started  Initiative work carried out with partners to deliver a Kickz-type project in the Borough in 2008/09

Key Service Priorities: Social Committee This Chart includes Actions at Amber that were carried over from 2006/07.

Social Committee (cont’d) 1 Action on Amber, 1 on Red, 2 on Green and 1 Achieved Affordable social and key worker housing  Two key schemes that were due to start on site have not started as planned —Hollymoor Lane delayed but Housing Corporation funding has now been rolled forward —Rosebery School ‘Rosebank’ has been delayed by the developer DFGs  Initial options produced in May  Meetings with RHA Director and CE have taken place  Consultation with RHA on new Priority Points Scheme for DFGs in Feb 2008  Negotiations still continuing Older People  Strategy now being delivered through a series of separate reports

Social Committee (cont’d) Health  The Practice Based Commissioning Board’s Manifesto for Local Health Care Provision already agreed by the Health Liaison Panel  Contacts with SCC officers has been maintained in order to secure input into developing the LINKs arrangement  The Council is represented on the group considering the Denbies’ proposal for Epsom General Hospital  The Council is also developing better links with neighbouring Borough/District elected representatives in order to provide a stronger voice Routecall : Achieved  This objective has been completed. Strategy Paper presented to Social Committee 8 November 2007

CPA Improvement Plan 4 actions are at : one at and all other actions Achieved A Corporate Plan which provides an effective framework for the improvement of the Council’s performance  To achieve the targets within the Financial Strategy —New targets have been agreed by the Council in the Medium Term Financial Strategy for  Use the Corporate Plan to clearly articulate how the Council’s Key Priorities will be achieved by developing a set of action plans and targets: Achieved —Four year action plans, Key Service Priorities and actions for each quarter of 2008/09 approved by policy committees in March 2008

CPA Improvement Plan (cont’d) Improved quality of subordinate plans/strategies to the Corporate Plan  To work with Committee Chairmen to ensure Plans/strategies, when approved by committees, contain action plans, with SMART actions —All plans/strategies have included appropriate action plans: Achieved  R2: Ensure that actions monitored through the PMS do effectively address the corporate priorities in a comprehensive way and that there are no significant gaps in reporting —Comprehensive performance management arrangements are in place and regularly reviewed: Achieved

CPA Improvement Plan (cont’d) R3: Integrate financial and performance monitoring systems and develop VFM indicators to give a clearer view of value for money across council services  Financial and PMS have been integrated in the Monthly and Quarterly performance reports as well as aligning budget monitoring timetables  Local VFM indicators yet to be developed for individual services. S&R agreed a VFM service plan on 1 April 2008 R5: Consider how to integrate reporting on Community Strategy performance without reducing the clarity of performance reports.  Community Strategy now being reviewed by LSP. Reporting arrangements will be reconsidered once revised Strategy is adopted R6: Contact other users of bespoke performance management software to see whether this approach could make the performance management system more sustainable in the longer-term  Being considered as part of the current review to simplify the collection and presentation of performance information. Still in the process of deciding which software to purchase.

CPA Improvement Plan (cont’d) Progressively improve the percentage of Council buildings accessible to disabled people (BVPI 156)  Currently 75% of buildings accessible to disabled people  Five buildings are outstanding  New Court Rec pavilion will comply  Gibraltar and Alex pavilions will be subject to feasibility studies in 2008/09

Next Steps It is recommended that Financial Policy Panel refers areas of concern to the relevant policy committees, where managers will report on the latest situation and make proposals for action / remediation. Particular attention needs to be given to those areas at ‘Red’ as remedial action needs to be taken to get these back on track. Q4’s Performance Management report will be available in May and key issues will be reported direct to Policy Committees