Dyslexia Scotland Case Study Annabel MacMillan Tenant Participation Development Officer Scottish Government

Setting the scene Our role is to encourage social landlords to deliver good quality cost effective services for tenants and other service users Our role is to encourage social landlords to deliver good quality cost effective services for tenants and other service users We support tenants of social housing to hold landlords to account for the services they provide We support tenants of social housing to hold landlords to account for the services they provide Encourage landlords to put tenants at the heart of their activities. Encourage landlords to put tenants at the heart of their activities.

Team before training ISSUES/BARRIERS Discontent Apprehension What is Dyslexia? Lack of awareness

Difficult conversations with staff member

What I learned Emotional stress Low self esteem Frustration Anxiety Embarrassed

My role Staff well-being Build Support Network New ways of working

Dyslexia Scotland to the rescue

The outcomes Dyslexia is unique to each person Staff member was able to give an overview of difficulties (supported by Cathy and Fiona) Adjustments could be made to assist with day to day tasks And…..

What the team did next…

Team Dynamics

Reflection and some kind words. A huge weight had been lifted as my guilty secret was no more! A little change can make a big difference! I liked how the training was not about me but about symptoms of a number of conditions. I learned lots too!

What happened next Different person after training Wore her glasses with pride! Happier team Promotion Goodbye….. The team have benefitted and we adopted good practice as a result of this training!

Dyslexia Toolkit We have been discussing this today. It would have been helpful and informative. Provided me with guidance and assistance Something we should consider investing in the future as a reference for all employers.