SMART CALLER’S BLUELINE-IP NURSE-CALL SYSTEM PRESENTATION To view a video presentation go to www.smartcaller.com.au or http://youtu.be/zfaIsk6lhBQ

INTRODUCTION Paul Long started the Smart Caller company almost 35 years ago. To design and manufacture wide ranging Technical Solutions for Health and Aged Care professionals. Paul’s Son, Tim Long is the General Manager and for the past 3 years Smart Caller has been judged the ‘Best in the Business’ with no less than three consecutive Annual Industry Awards. Paul Long Managing Director

SYSTEM HARDWARE Our LARGEST NODE (above left) (or to use the old Legacy system terminology) ‘Area Controller’ accommodates up to 128 inputs. These inputs are largely hard-wired call points along with their input wireless trigger capability and heartbeat monitoring pulses along with other connected devices.

TYPICAL INPUT DEVICES Call Points (with their wireless trigger capability) Door Reed Switches Air Conditioning Alerts Refrigeration Relay Alerts Passenger Lift Alerts Dementia specific: Wandering Resident Sensors Duress and Occupational Health Safety Devices Resident Distress Monitoring: Personal Pendants In fact everything can connect to the Node, including the front door bell!

MINI NODE Our MINI NODE is the smallest version Node accommodating up to 12 inputs and 6 outputs. Simply connect a Mini Node to the Nurse Call Local Area Network (LAN) and enter the details in the server’s database. Ideal for inexpensive solutions where a larger Node is not justified or to totally satisfy the requirements of a small system, or to extend or to ‘work around’ problems with existing ‘old technology’ nurse call systems.

IMPORTANT MESSAGE AVOID EXTENDING ‘LEGACY TECHNOLOGY’ In Australia almost 10 times more Aged Care Facilities are undergoing expansion plans than there are plans for new facilities. New facilities enjoy the benefit of new technology. Rather than extending the deployment of old technology the BlueLine-IP system provides the ability to capture those old systems into its modern and future-proof IP environment. This can be achieved immediately or in due course and with almost no cabling costs and in most cases without the need to change existing working call points.

PAINLESS SYSTEM EXPANSION BLANK COVERS for unused module slots offers scope for low cost future system expansions and allows flexibility which is another major benefit of adopting a ‘PLUG & PLAY’ system concept.

TYPICAL NODE CONFIGURATION Most supplied Nodes have comprised four 16–input modules fitted within an 8 slot module rack frame. This (as described) provides 64 active inputs plus 64 in reserve. There is a wide range of optional ‘Plug and Play’ modules some of which are Analogue to Digital Gateways to allow connection of non IP devices. The range includes other modules to provide control of connected devices located within or perhaps external to the Node such as certain CCTV cameras or Door locking/unlocking mechanisms.

PLUG & PLAY DELIVERY TO SITE. Smart Caller delivers the fully operating Nodes completely pre-assembled, pre-programmed, pre-sales tested and supplied as true ‘PLUG & PLAY ’ sub systems. Simply hang the Node cabinets via their wall mount brackets, connect the power and the battery leads, connect the LAN and the RJ45 connections from the rooms and the Nodes are ‘Ready for action’. The System Head-End is similarly delivered as a compatible Plug & Play ‘going-concern’.

WIDE RANGE OF OPTIONAL PLUG & PLAY MODULES Here we show a couple of alternative Node modules that will provide a Node with device switching functions. One has 16 low power transistor switches and the other has eight 10 Amp rated power switching relays. One of the many benefits of using IP is its ability for the system Server to recognize situations and to switch ‘things’ on and off with modules such as these. There are many additional benefits of IP some of which we will touch on in this presentation.

BENEFITS OF USING IP TECHNOLOGY The benefits of using (IP) Internet Protocol technology includes extremely fast, both-way data and speech communication via a ‘Mission Critical’ path or LAN. Deliver commands to operate other equipment such as:- CCTV Cameras Doors Lights Alarm Alerts Environmental Temperature Controls IP is now the preferred protocol, providing that we don’t take that technology outside its comfort zone as so often happens to the detriment of system reliability and consequential maintenance costs. We at Smart-Caller have been most conscious of and careful in avoiding this harmful possibility in our design of the BlueLine-IP system as will be seen in this presentation.

16-INPUT IP CONTROL MODULES If it is ever required to replace a module it’s merely a matter of carrying out what’s known as a ‘HOT SWAP’ changeover module replacement. There is no need to turn off the power or to make adjustments or to modify local or central equipment programming, it’s all automatic. However, as the next slide will show, it is highly unlikely that there will ever be any cause to remove one of these IP control modules.

BETWEEN 6 & 23 YEAR MTBF RATING [MEAN TIME BETWEEN FAILURE] This is because the equipment has isolated connections and the IP modules have an official and certified MTBF rating of 200,000 hours or the equivalent of 23 years. In fact the total system has nothing less than a 50,000 (6 year) MTBF, this being the rating of the fully solid state System Server, or computer.

SYSTEM RELIABILITY – A KEY ISSUE The Server (Computer) has isolated input connections and no high voltage circuits or moving parts to wear out and it uses a special Windows professional and embedded operating system. Unlike other IP based systems our Node to call point cable lengths can be up to 500M without the need to boost the signal or power levels. As those cable are not bouncing low level data back and forth they offer extreme immunity to induced interference from other cables or equipment or from power surges or lightning activity. This is the key issue in maintaining highest possible system reliability in systems designed to save lives.

‘HYGENIC’ CALL POINTS All BlueLine-IP system call-points possess antifungal and antibacterial soft touch silicon buttons and the call buttons are back lit. The Resident’s call button also has a Braille letter ‘N’ for Nurse. Waterproof call points also have silicon encapsulated circuits providing the highest possible protection against the ingress of absolutely anything. The call-points also have a flashing LED, momentary beep tone plus hard-wired and wireless accessory activation for optimum flexibility.

+ ‘INTELLEGENT’ CALL POINTS To quote one of Paul’s regular sayings “Hard-Wired for ‘Reliability’ and Wireless for ‘Flexibility”. We in fact join these benefits in the BlueLine-IP system by including a Wireless Receiver within our hard-wired call-points. We also have an identical range of call-points which are not hard-wired but are wireless versions which can work seamlessly into a hard wired BlueLine-IP system. Although we have ‘Staff Assist’ call-points for Hospitals, all of our call-points also include the Staff Assist function by pressing the call and cancel buttons simultaneously. We therefore, and importantly, keep this high priority event out of sight of the Residents.

WIRELESS TRIGGER OF CALL-POINTS It is also possible to trigger a hardwired call-point via a wireless device. This wireless receiver is included free of charge in all BlueLine-IP call-points except for waterproof versions where its optional. This allows the use of personal wrist or pendant transmitters and/or perhaps one or more of the many cordless accessories such as Bed Exit, Room Exit, Bed Wet, Pacing or similar behavioral detection sensors. A wireless triggered call can be treated as part of the call-point’s system circuit or be given an independent Node connection and corresponding database description.

AVOIDING WIRES AND CABLES AROUND THE BED & ACCOMMODATING DEMENTIA RESIDENTS Having plug packs and cables around a Resident or Patient’s bed is a thing of the past and can now be avoided. Deployment of short haul wireless into the call-point is the perfect answer. BlueLine-IP provides Cordless Real-Time and Care-Plan Dementia Management including:- Out of Bed Out of room Bed-wet (Enuresis) Ensuite Entry Ensuite Overstay Pacing

CALL-DISPLAY SCREEN It has Repeat and Escalate calling plus a host of other facilities. Its also possible to call up a Resident’s Personal Information and photo display which is handy to give up-to-date Resident Care Plan instructions to Nursing and Carer staff, in particular to New or Agency Staff. The BlueLine-IP Winwatch software’s internal processing functions include, Call logging, Call handling, plus the real time exporting of ‘Selected Events’ or periodic exporting of ‘Logged Events’ - all as standard facilities. It also has ‘three dimensional reporting’ which, for example, allows the linking of such things as Events, People and Locations.

CAREPLAN MANAGEMENT The system software assists in Careplan management and in proving ‘Duty of Care’ performance in order to avoid criticism or blame and to optimize revenue opportunities by proving delivery of high care services .

OTHER SPECIFIC SYSTEM BENEFITS ‘SmartTrack’ Duress & Person Tracking and Location. IPX Soft-switch or SIP Server option providing corded and cordless VoIP (Voice over IP) communication. DECT and Wi-Fi voice and Intercom system offerings. ‘BluePhone’ & ‘Smart-Dialler’ ILU Emergency-Call solutions including those for the NBN influenced Retirement Village sector. The Nation’s widest range of Home-Care accessories also offer excellent application solutions within the Aged Care Facilities environment.

‘AGEING IN PLACE’ CONSIDERATIONS The ‘BlueLine-IP’ nurse-call system also accommodates ‘Ageing-in-Place’ requirements by placing our Australian manufactured ‘BluePhone’ or ‘Smart-Dialler’ into your Villas or Apartments. The release of the latest 4th generation BluePhone-HP4 telephone continues to maintain Smart-Caller’s 24 year market dominance and reputation for being the sole provider of an Australian Standards Compliant telephone. (Current Standard AS4607-Personal Emergency Response Systems applies) BluePhone provides a total nurse call facility within each Independent Living Unit (ILU) which reports to the site’s BlueLine-IP System head-end.

‘AGEING-AT-HOME’ CONSIDERATIONS Irrespective of an ACF site having ILU accommodation or not, the ‘BlueLine-IP’ nurse-call system head-end, in conjunction with the sale or rental of ‘BluePhone’ or ‘Smart-Dialler’ units to domestic householders can generate revenue without incurring additional expense. (i.e. Cash-in on the Government’s ‘Living Longer, Living Better’ [LLLB] $3.7 Billion initiative). This also ensures a ready and willing supply of future Residents as those public domain clients graduate from the Home Telecare support to the on-site Village or Hostel Resident care.

IS THE BLUELINE-IP SYSTEM EXPENSIVE? If you think that what we’ve shown looks to be expensive, perish the thought! It’s no more expensive than to install or to extend those existing ‘old legacy’ nurse-call systems. Also due to its plug and play concept and its MTBF reliability ratings this system costs no more to install and less to maintain. It also has all the necessary stepping stones to ensure absolute future proofing. It’s been suggested that the BlueLine-IP system offers “twice the smarts for half the price”. This may be an exaggeration but you are welcome to put it to the test.