April 26, 2012 ISPC Meeting INSTITUTIONAL ACCREDITATION AT EMU

 Rooted in continuous improvement principles and practices  Systems Portfolio: Examination of effectiveness of operating processes, process results and improvements, and goals  Online at  Other components of AQIP participation:  Action Projects  Strategy Fora  “Quality Check-Up” visit  Reaffirmation of accreditation AQIP AS AN ACCREDITATION PATHWAY

To maintain accreditation, institutions must document conformity to five criteria: 1.Mission and integrity 2.Preparing for the future 3.Student learning and effective teaching 4.Acquisition, discovery, and application of knowledge 5.Engagement and service Each criterion includes several core components. HLC CRITERIA FOR ACCREDITATION

Successes:  Transitioning from “pockets” of well-intentioned to more integrated and effective structures that optimize conditions for learning  Transitioning from “what is taught” to “what is learned” and from “service approval” to “service impact” Opportunities & Challenges:  The need to better couple learning and developmental outcomes with experiences and services offered across campus.  Honest conversation about whether services offered have the impact desired … and, if not, what do we need to change?  Identify and correct ways in which one unit’s work maybe unintentionally crossing purposes against other units… and undermining student success.  Need to create a “system’s thinking” web approach – a networked infrastructure that is both physical and philosophical, that connects people sharing a common vision of the whole student. Helping Students learn 1

Selected Distinctive Objective: Community engagement projects that are educationally-focused Strengths:  The sheer number and variety of engagements that reflect symbiotic relationships focused on well-being of communities, including lifelong learning and professional development Opportunities & Challenges:  Developing a strategic focus for community engagement, reflecting the institutional strategic plan  Developing systematic processes for (1) evaluating the impact of our work to enrich com- munities and (2) communicating, internally and externally, the processes and impacts of our work to enrich communities Accomplishing Other Distinctive Objectives 2

Strengths:  Intentional, proactive approach to understanding student and stakeholder needs, and addressing these needs  Innovative use of technology to understand, assess, and serve students and stakeholders  Improvements to campus facilities, and signage Opportunities & Challenges:  Using technology to merge data from distinct systems, thus reducing inefficiencies in gathering and using data  Becoming more responsive to younger potential students (e.g., Early College Alliance, Gear Up, youth in foster care)  More consistent, accurate, and accessible academic advising resources Understanding Students’ and Other Stakeholders’ Needs 3

Strengths:  Recognizing and rewarding staff and faculty  Campus infrastructure improvements that benefit students, faculty and staff  Using technology to improve the performance management and improvement processes, emergency preparedness, and campus safety. Opportunities & Challenges:  More systematic measurement of employee morale, job satisfaction, and interest in innovative employee benefit programs  Developing an employee succession planning program with a systematic approach to recruiting, retaining, developing, and promoting faculty and staff … and eventually phased retirement  The challenge: become a nationally recognized great academic workplace that fosters a culture of success, high employee morale, and job satisfaction in the face of challenging economic circumstances. Valuing People 4

Strengths:  Implemented a variety of processes to inform campus and seek broad-based input  Broadened support for leadership and skill development  Strong leadership in University Communications, providing timely, transparent and consistent external and internal messaging Opportunities & Challenges:  Extended programs: a potential strategic growth area … in need of executive leadership  Leadership training and succession planning, especially for academic department heads  A university-wide decision making process Leading and Communicating 5

Strengths:  Major improvements in campus security  Student satisfaction with many support services, both academic and non-academic Opportunities & Challenges:  Developing more effective, consistent, & efficient data sharing campus-wide to guide decisions  Increasing efficiencies in order to reduce spending without compromising service quality Supporting Institutional Operations 6

Strengths:  Comprehensive systems and infrastructure to select, manage, and distribute information supporting instructional and non-instructional programs  A variety of techniques used to measure, analyze, and improve institutional performance Opportunities & Challenges:  Streamline the academic program review processes  Ensuring the compatibility between all secondary information systems and the main Banner system  Achieving shared understandings of "effectiveness" across units  Ensuring that unit-based data collection methods are compatible Measuring Effectiveness 7

Strengths:  Institutional Strategic Planning Council (ISPC): established in 2006, restructured in March 2011, completion of next plan expected in January Milestones reached to date include:  Revisiting university mission, vision and 5 year goals, using input from over 2300 individuals (faculty, staff, students, alumni, etc.)  Developed web site & communication process, environmental scan, economic and social impact study, and program demand/sustainability analysis  Intentional linkages forged among continuous improvement, strategic planning, and university budgeting  Unit plans developed: Student Success Network, Strategic Enrollment Network, Student Affairs and Enrollment Management Division, Business and Finance Division, Department of Information Technology, College of Arts & Sciences, College of Health & Human Services Planning Continuous Improvements 8

Opportunities & Challenges:  University Strategic Plan: Will provide a framework within which to align:  Data analysis and use in decisions  Assessing performance and outcomes  Priorities, as reflected in resource availability and allocation  Unit-level plans Planning Continuous Improvements 8

Strengths:  Staff, faculty and students: all involved in communities through volunteering, experiential learning, grants, consulting  Campus units dedicated solely to linking the university and the region (Nonprofit Leadership Alliance, Academic Service Learning, VISION, Career Services, Institute for the Study of Children, Families and Communities) Opportunities & Challenges:  Creating strategic direction and cohesiveness in community engagement  Strengthening and expanding relationships with community colleges  Continued growth in international opportunities:  Ambassadorial and Consular Corps Liaison Office  Master’s International at EMU Building Collaborative Relationships 9

THEMES OF OUR SUCCESSES AND CHALLENGES Ongoing Evaluation & Improvement Applying Technology … Purposefully Achieving Cohesiveness Becoming More Strategic