Data Analysis through SAP HANA TEAM4Solutions Capstone Presentation Michael Chepkwony, Julio Silveira, Mark Ryan Talabis, Hung Tran, Greg Zheng

Team Four Capstone Project As-Is

Team Four Capstone Project Problems Recalls and patches. E.g. GL3000 recall. Unscheduled product maintenance. Expertise required for help desk and internal sales personnel. Help desk on-call time. Executive reports from complaint, product problems and user feedback analysis. Enhance product development with information from complaint management and user feedback. Sales and marketing teams visibility on customers complaints, product maintenance and customer feedback

Team Four Capstone Project Resolutions A better analysis of user complaints would have minimized recall impact. Analysis of data by the danger probability would help with proactive maintenance. Technicians would be able to resolve problems in the field much faster with real time correlated information. Help desk and sales expertise would not be necessary if answer for requests could be easily searchable. Data from internal sales and field technicians, would help with development of new products and existing products. Voice messages and online complaints could be analyzed and correlated. Sales would have full visibility of customer problems, complaints and suggestions and how it correlates with product development.

Team Four Capstone Project Software Architecture

Team Four Capstone Project Technology SAP HANA Database: Hybrid structure with two engines within the same DBMS (column based and row based store) High data compression Parallel processing Calculation engine Text engine R integration ACID requirements SAP HANA appliance SAP HANA studio for modeling and monitoring

Team Four Capstone Project HANA Appliance

Team4Solutions Capstone Project Roles RoleResponsibility Chief Information Officer (CIO) Gain acceptance from GLOCO senior management for the project, and approve its funding. Business Unit (BU) Representatives Identify the BU data to be replicated to HANA Project Manager Manage the project tasks, guard against scope-creep, provide status reports to CIO, and ensure that the project is completed within the identified budget. Enterprise ArchitectAssist with ensuring that the solution remains closely aligned with GLOCO’s IT strategic goals Business AnalystAssist with the business work-flow of the application Software DeveloperDevelop the applications required for the project Quality Assurance Engineer Ensure that functional testing is performed on the solution prior to deployment to production environment. Security Architect Perform a Security Risk Assessment on the application and ensure that vulnerabilities are fixed and/or ensure that senior management accepts the risk for unmitigated vulnerabilities. System Administrator Ensure that the required hardware and operating systems are build to specification. In addition, the administrator with assist with the implementation of Single Sign-On with Microsoft Active Directory. Network EngineerEnsure that the application is networked to the GLOCO infrastructure. Database AdministratorIdentify the database tables to be replicated to HANA, and assist with the implementation

Team Four Capstone Project Project Milestones

Team Four Capstone Project ScheduleCost CoordinationExpertise RISKS Clearly defined project schedule Methodology based on iterations of demo/feedback Daily project tracking and weekly status reports Close coordination with GLOCO PMO Detailed assessment of business and IT requirements Vetted by GLOCO stakeholders Thorough analysis of hardware, software, personnel costs Estimates considering cost contingency principles Outsourcing to Team 4 partner developers. Strong capabilities of project foundational technologies Legal contracts and escrow arrangements Relevant BU represented in project initiation BU representatives with experience in source systems in project team Targeted users included in application demos and testing Project Risks

Team Four Capstone Project Operation readiness Change Management Application Support and Hardware Maintenance

Team Four Capstone Project Solution DEMO