Vice President OpenEdge Products Niel Powers Vision In Motion Progress Powers Volvo Customer Service The XPower XDMS

© 2006 Progress Software Corporation2 Overview of the Volvo Story VIDEO

Customer Service Manager Volvo Cars Belgium Christoph Cordier Vision In Motion Progress Powers Volvo Customer Service

© 2006 Progress Software Corporation4 Volvo Cars Belgium  Volvo is a world-renowned leader in automotive safety and innovation  Part of the Ford Premium Automotive Group (PAG) since 1999  Commercialising Volvo in Belgium and Luxemburg  70 Employees in Brussels  Annual sales volume of approximately 12,000 cars Background

© 2006 Progress Software Corporation5 Volvo Cars Belgium  Standardize all 65 Volvo dealers in Belgium and Luxemburg on one Dealer Management System (DMS)  Integrate dealers with Volvo’s Corporate systems: Volvo’s Global Car Configurator (GCC) for ordering of cars Vehicle Information and Diagnostics (VIDA) for Aftersales Worked with Dealers on Two Main Challenges

© 2006 Progress Software Corporation6 FRANCE GERMANY ENGLAND NORWAY POLAND IRE. U.K. SWITZ. AUSTRIA CZECH REP. ITALY Integration Landscape Gothenburg Brussels LUXEMBURG BELGIUM SWEDEN

© 2006 Progress Software Corporation7 Business Drivers for Standardizing the DMS  Better visibility into dealer performance  Minimize the number of interfaces required by dealers  Simplify business processes  Needed to be implemented in eight months Part of the Whole Volvo Concept of Simplicity

© 2006 Progress Software Corporation8 Business Drivers for Integration with VCC Systems  For integration of all IT resources now and in the future  For better workflow and shorter lead times  For improved efficiency and repair quality  For increased customer satisfaction and increased attraction of competent technicians to the Volvo workshop VIDA + VCC+VRM + CSD = Premium

© 2006 Progress Software Corporation9 Why The XPower XDMS?  Most flexible partner – really understood the dealer business  Car maintenance and repair (in the workshop or remote)  Stock management (vehicles and replacement parts)  Service history on each vehicle  Business to Business integration with manufacturers  Management Information on a multi-brand and multi-site level

President Xpower Michel Keymeulen Vision In Motion Progress Powers Volvo Customer Service

© 2006 Progress Software Corporation11 XDMS Technology  XDMS Is the result of 15 years experience in the industry  SOA enabled  Standards-based integration and messaging backbone with Sonic ESB  The unique flexible OpenEdge 10 architecture of XDMS makes it easily customizable  Platform and user interface independent  Multi-user, multi-security Built for Business Agility

© 2006 Progress Software Corporation12 How to Deploy 65 Dealers in 8 Months  Surveyed individual dealers to understand their business needs  Clear plan for data conversion and training  Transitioned about 8 dealers a month  On-site customization for each  Minimal downtime experienced by dealers (average 4 hours) Planning and Flexibility

IT Director Volvo Cars Belgium Michelangelo Adamo Vision In Motion Progress Powers Volvo Customer Service

© 2006 Progress Software Corporation14 Now for the Integration…..  VIDA Java-based program  Communicate through webservices  All interfaces provided by different WSDL-files  Quick turn-around

© 2006 Progress Software Corporation15 Two Week Integration and SOA Solution SONIC ESB ® ENTERPRISE SERVICE BUS J2EE™ APPLICATION PACKAGED APPLICATION & LEGACY SYSTEMS.NET™ APPLICATION PARTNER SYSTEM WEB SERVICE

© 2006 Progress Software Corporation16 Deploy an Enterprise Service Bus Reliable communications backbone Service-oriented architecture (SOA) Intelligent routing XML transformation Extensible network Reliably Connect and Coordinate Interaction of Services

© 2006 Progress Software Corporation17 The Results  Dealers have real-time access to information  98% of all Volvo parts ordered are delivered overnight  Dealers can better manage inventory  Volvo owners get same day service  Volvo Cars Belgium is ready for next technology advancement – XML message from car to schedule its own maintenance!

© 2006 Progress Software Corporation18  VOLVO  FIDELITY  PROGRAM Better Visibility = Better Customer Programs

© 2006 Progress Software Corporation19 Customer Service: Profitable Growth in Parts

© 2006 Progress Software Corporation20 Increased Customer Approval Rating

© 2006 Progress Software Corporation21 The Progress Competitive Advantage  An easy route to enhancing, streamlining and automating business operations system  End-to-end connectivity both internally and externally  Significant opportunities for reuse of components  Rapid time to market, increased productivity and reliability for new projects  Future-proof platform, the Sonic ESB continuously enhances and adapts to industry standards  Development tools designed for SOA  Plug-in structure for extensibility  Promotes best practice architectural principles …built on Productivity Efficiency Reliability Scalability

© 2006 Progress Software Corporation22