A National Resource Working in the Public Interest © 2006 The MITRE Corporation. All rights reserved. KM at MITRE Jean Tatalias KM TEM, December 2007

A National Resource Working in the Public Interest © 2006 The MITRE Corporation. All rights reserved. Page 2 Introduction n Knowledge Management (KM): The strategy, processes, and technology employed to enable an enterprise to acquire, create, organize, share, and make actionable knowledge needed to achieve the vision of the enterprise. n KM draws solutions from and contributes to multiple disciplines including –management science –information retrieval and artificial intelligence –social sciences, especially organizational behavior

A National Resource Working in the Public Interest © 2006 The MITRE Corporation. All rights reserved. Page 3 How Wikipedia sees KM Tacit to Explicit for Successful Knowledge Sharing (Prusak, Davenport) Intellectual Capital Communities of Practice (Saint-Onge, McDermott) Social Network Analysis and Enabling (Cross, et al. ) Value Networks (Learning Organization) Complexity & Use of Narrative (Snowden)

A National Resource Working in the Public Interest © 2006 The MITRE Corporation. All rights reserved. Page 4 Assessment and Planning, 1998 Align Corporate Environment Fuse KM and Business Processes Provide the Needed Infrastructure E. g., Improve collaboration support E. g., Define KM roles, strengthen incentives E.g., Enhance use of KM practices, map corporate knowledge

A National Resource Working in the Public Interest © 2006 The MITRE Corporation. All rights reserved. Page 5 Strengthen the customer outcomes by applying the best the company has to offer Share the accumulated corporate knowledge to leverage MITRE’s FFRDC objectives n Enable person-to-person Knowledge Exchange –Enhance the ability to find MITRE expertise –Increase the opportunity for staff to participate in person-to-person exchange n Enable Knowledge Re-use –Staff can find information via the intranet for potential re-use in the work program –Foster innovation and enhanced learning through knowledge capture and transfer n Enable Knowledge Capture –Build the corporate knowledge base and ensure knowledge capture and sharing are part of our ongoing business and technical processes. –Staff can find information via the intranet for potential re-use in work program KM at MITRE,

A National Resource Working in the Public Interest © 2006 The MITRE Corporation. All rights reserved. Page 6 KM History in MITRE June 1994 MII Prototype May 1995 MII Launched 2001 MITRE Best Practice Partner in APQC for Managing Content First MITRE KM Awards 1986 Technical Centers Initiated MII Publish and Share Folders 1998 Expert Finder Prototype 2002 My MII Corporate Taxonomy 1988 Corporate VTCs 1999 CIO Enterprise Value Award for MII 2000 Center KM Pilots Infolink and Knowledge Zones 2001 Project Share KM Organizational Events KM-Supporting Technology 1999 KM Director and Line Champions Appointed; First Group Officer Goal 1998/1999 Sponsor Extranets 1994/1995 PhoneBook Community Share Community Share Partner in Pilot Social Network Analysis Research 1998 Assessment of KM baseline Collaborate IQ Awareness Community Support Team 2005 Semantic Web Pilot 1997 First topical Indexes of Distributed resources MII Google; Indexing Transfer folders; Expertise finder 2002 Second KM Assessment 1995 MII Content Team 1994 First Technology Symposium 1997? TEMs

A National Resource Working in the Public Interest © 2006 The MITRE Corporation. All rights reserved. Page 7 MITRE KM Strategy, 2005 Connect People Support Communities Manage Assets Enable Sharing & Collaboration Align Services Strategy: Enable Search & Delivery MEA Goal 3 Community, Collaboration and Resource Exploitation “Bringing the best of MITRE to bear through net-centric collaboration and discovery”

A National Resource Working in the Public Interest © 2006 The MITRE Corporation. All rights reserved. Page 8 n Community Support Team: SharePoint design, community set up & consultation n Content management team: web steward support, web standards, global knowledge maps n Fast Forward team: change management and technology best practice n Custom Research and KM team: project support in custom knowledge work n Digital asset management team: licenses for content n Project leadership in KM technologies: search, community share, information life cycle n Infodesk: on-demand help for finding information n Records and Archives: retention policies and user support n Corporate knowledge applications: COTS and custom n Technical staff for Knowledge Technology Projects n ERP systems n MII and portal infrastructure n Help Desk: on demand technology support n Information Policy Implementation n Web collections stewardship n Community Share knowledge stewardship n Employee share stewardship n Extranet stewardship, including customer members n Center Knowledge Managers n Center portals with special content n Center applications – from the “edge” n CIO Council: Priority for Investments n Information Policy Council n KM award selections n Enterprise Architecture Planning n Information Architecture Planning n Information Security decisions Distributed Roles in Knowledge Management Highly distributed across Centers SBUs Joint with User/Center Reps Joint with other parts of IT oversight Corporate Knowledge Services Corporate Information Technology KM Agents

A National Resource Working in the Public Interest © 2006 The MITRE Corporation. All rights reserved. Page 9 Current Corporate Focus Areas n "Connecting People and Information at MITRE" n Integrated KM Guidance n MITRE stories n Social Bookmarking n Enhancing “Findability” n Study on KM use of Enterprise 2.0 tools n KM metrics and strategy renewal Connect People Support Communities Manage Assets Enable Sharing & Collaboration Align Services Strategy: Enable Search & Delivery MEA Goal 3 Community, Collaboration and Resource Exploitation “Bringing the best of MITRE to bear through net-centric collaboration and discovery”

A National Resource Working in the Public Interest © 2006 The MITRE Corporation. All rights reserved. Page 10 Feedback n Employees: knowledge sharing culture and toolset n Sponsors: MII and bringing the corporation to bear n KM leaders: MII, knowledge exchanges, working communities n KM practitioners: support teams and processes n Employees: need for better findability and structure n EAPI: enabling social networking n KM TEM audience: ???