Consumer Satisfaction with Services Survey Results April-May 2015 Tillamook Family Counseling Center 906 Main Avenue Tillamook, Oregon Thank you for your feedback!

Tillamook Family Counseling Center Main Avenue - Tillamook, OR Final Report on Results: 2015 Consumer Satisfaction with Services Survey Survey Period (4 weeks): April 6 - May 1, 2015 Report prepared by Mary Ann Dearborn, LCSW June 10, 2014 Alcohol/Drug Services Consumers 14+ years old #served: 113 #surveys: 45 Resp. Rate: 40% Length of Time in Services: <1 month 18% 1-6 months 60% 6-12 months 11% >1 year 11% Mental Health Services Consumers 14+ years old #served: 174 #surveys: 78 * * includes 1 EASA client Resp. Rate: 45% Length of Time in Services: <1 month 10% 1-6 month 28% 6-12 month 26% >1 year 36% Mental Health Services Parents of Consumers <18 years old #served: 97 #surveys: 26 Resp. Rate: 27% Length of Time in Services: <1 month 15% 1-6 month 47% 6-12 month 15% >1 year 23% “Do you AGREE or DISAGREE with each statement?” Agree (%) 1 The staff here treat me / my child with respect and dignity at all times.98%100%96% 2 I would recommend this agency to a friend or family member.98%97%100% 3 I am satisfied with how quickly the staff here return my calls.93%92%89% 4 Staff here help people of all ages recover, grow, change and succeed.98%96%95% 5 My child is / I am responsible for following the recovery plan I help to create here.100% 6 I / We meet with staff here in a safe place.100% 7 My / Our culture, values, and beliefs are respected here.100%99%100% 8 Staff here consider the whole situation, not just mental health / alcohol or other drug issues.98%96% 9 I feel safe telling staff about problems I am having here.98%91%100% 10 I can talk to a staff person or complete a complaint form if I have a problem with services here.95%86%94% 11 Staff suggest ways I could connect with supports (in addition to mental health services) (in addition to alcohol or other drug services) that could help me / my child recover. 100% 86% 94% 12 I know how to find local self-help resources, for example, groups/classes for myself/my family.100%86%91% 13 I have / my child has had one or more traumatic event(s) in life that affected my / my child’s mental health and/or alcohol or other drug use. 82% 81% 58% 14 Staff here consider the effects of trauma and abuse in the care they provide.98%93%94% 15 Staff here prescribe medication for (me) (my child).0%46%27% 16 If you agreed with #15: I was told what medication side effects to watch for.--85%86% 17 I am / my child is talking about (mental health) (alcohol or other drug) issues with the counselor.84%46%8% 18 I think I / my child may have a (mental health) (alcohol or other drug) problem.84%28%4% 20 Staff treat me / my child unfairly.(n=0)(n=3)(n=1) 21 If you agreed with #20: I feel staff have treated me / my child unfairly because of my / our… … race/ethnicity=0, age=0, gender=0, sexual orientation=0, religion=0, physical disability=0, other=4 (2 specified a reason) -- “I keep getting switched to so many people” “size, confidentiality” 23 I had help completing this survey from… staff=11, friend=0, caseworker=0, volunteer=0, family=4, other=0(n=2, “staff”)(n=9, “staff”)(n=4, “family”) 22 One thing TFCC could do to improve the services I / my child received (n=28)(n=11)(n=16)(n=2) (n=11) –more privacy; more polite, respectful, optimistic responses; give sooner and more frequent services, give color code the night before, be more accessible to no-/low-income people (n=16) –more privacy in lobby and check-in area, be punctual, more frequent sessions, return calls faster, use current phone#, administer training re DD with anger & emotional trauma, hear both sides of story, less staff turnover, focus on mental health (n=2) listen delicately, provide more weekly sessions for children