1 Session Number Presentation_ID © 2001, Cisco Systems, Inc. All rights reserved. Using the Cisco TAC Website for IP Routing Issues Cisco TAC Web Seminar

© 2001, Cisco Systems, Inc. All rights reserved. 222 Presentation_ID Agenda Cisco Technical Support (TAC) Website Overview Design, Installation and Configuration Support Troubleshooting Support Additional Resources and Technology Guides Conclusion

© 2001, Cisco Systems, Inc. All rights reserved. 333 Presentation_ID Cisco.com Website

© 2001, Cisco Systems, Inc. All rights reserved. 444 Presentation_ID Cisco TAC Website

© 2001, Cisco Systems, Inc. All rights reserved. 555 Presentation_ID Agenda Cisco Technical Support (TAC) Website Overview Design, Installation and Configuration Support Troubleshooting Support Additional Resources and Technology Guides Conclusion

© 2001, Cisco Systems, Inc. All rights reserved. 666 Presentation_ID Technology Support Select “Technology Support” Note: Featured links or frequently accessed documents are listed on main page IP Routing Featured Links

© 2001, Cisco Systems, Inc. All rights reserved. 777 Presentation_ID Design, Installation and Configuration Support Topics of discussion: IP Addressing and Application Services IP Routing Select technology: Navigation bar Center section

© 2001, Cisco Systems, Inc. All rights reserved. 888 Presentation_ID Select IP Routing: Border Gateway Protocol (BGP) Enhanced Interior Gateway Routing Protocol (EIGRP) Open Shortest Path First (OSPF) …and more Design, Installation and Configuration Support

© 2001, Cisco Systems, Inc. All rights reserved. 999 Presentation_ID Design, Installation and Configuration Support Technology support pages provide: Network Design Implementation and Configuration Verification and Troubleshooting Operating and Maintaining Documentation Use navigation bar as your pathway on the site

© 2001, Cisco Systems, Inc. All rights reserved. 10 Presentation_ID Design Support OSPF Design Guide provides: A deeper understanding of the technology Design and configuration tips

© 2001, Cisco Systems, Inc. All rights reserved. 11 Presentation_ID Installation and Configuration Support Implementation and Configuration section for Open Shortest Path First (OSPF) Features and Versions Samples and Tips Frequently Asked Questions Configurations Redistribution …and more Scroll down for more configurations

© 2001, Cisco Systems, Inc. All rights reserved. 12 Presentation_ID Installation and Configuration Support Sample configurations for: Point-to-Point Multipoint with: Broadcast Network Non-Broadcast Network Point-to- Multipoint Network

© 2001, Cisco Systems, Inc. All rights reserved. 13 Presentation_ID Installation and Configuration Support Implementation and Configuration section for Enhanced Interior Gateway Routing Protocol (EIGRP) Features and Versions Samples and Tips Configuring EIGRP Redistribution

© 2001, Cisco Systems, Inc. All rights reserved. 14 Presentation_ID Installation and Configuration Support

© 2001, Cisco Systems, Inc. All rights reserved. 15 Presentation_ID Installation and Configuration Support The EIGRP white paper provides: Basic theory and understanding of how EIGRP works Routing updates Topology tables Metrics

© 2001, Cisco Systems, Inc. All rights reserved. 16 Presentation_ID Installation and Configuration Support Next: “IP Addressing And Application Services” under “Technology Support”

© 2001, Cisco Systems, Inc. All rights reserved. 17 Presentation_ID Installation and Configuration Support

© 2001, Cisco Systems, Inc. All rights reserved. 18 Presentation_ID Installation and Configuration Support Implementation and Configuration section for Network Address Translation (NAT) Samples and Tips Configurations

© 2001, Cisco Systems, Inc. All rights reserved. 19 Presentation_ID Tools & Utilities Select “Tools & Utilities” section

© 2001, Cisco Systems, Inc. All rights reserved. 20 Presentation_ID Tools & Utilities Tools segmented by: Alphabetical list Task: configuration, installation, troubleshooting, etc. Software downloads TAC case management

© 2001, Cisco Systems, Inc. All rights reserved. 21 Presentation_ID Software Advisor Determines compatibility and feature information for Cisco IOS ® and Catalyst ® Operating System software Combination of tools: Hardware/ Software Compatibility Matrix Feature Navigator Catalyst Compatibility Advisor

© 2001, Cisco Systems, Inc. All rights reserved. 22 Presentation_ID Software Advisor – Search by Features Answers: what software has these features? Select product Select features

© 2001, Cisco Systems, Inc. All rights reserved. 23 Presentation_ID Software Advisor – Search by Features Provides: Cisco IOS release Required memory for download Comprehensive list of features for the release All features for IOS release 12.2(3)

© 2001, Cisco Systems, Inc. All rights reserved. 24 Presentation_ID Agenda Cisco Technical Support (TAC) Website Overview Design, Installation and Configuration Support Troubleshooting Support Additional Resources and Technology Guides Conclusion

© 2001, Cisco Systems, Inc. All rights reserved. 25 Presentation_ID Troubleshooting Support Troubleshooting section for Border Gateway Protocol (BGP) Known problems documented as field notices Troubleshooting steps Troubleshooting tools

© 2001, Cisco Systems, Inc. All rights reserved. 26 Presentation_ID Troubleshooting Support

© 2001, Cisco Systems, Inc. All rights reserved. 27 Presentation_ID Troubleshooting Support Troubleshooting section for Open Shortest Path First (OSPF) Error messages Common routing problems Redistributing between classful and classless protocols

© 2001, Cisco Systems, Inc. All rights reserved. 28 Presentation_ID Troubleshooting Support Explains two common problems with redistributing routes between RIP and OSPF or IGRP and EIGRP Provides solutions

© 2001, Cisco Systems, Inc. All rights reserved. 29 Presentation_ID Troubleshooting Support Troubleshooting section for Network Address Translation (NAT) Release Notes Field Notices Troubleshooting Steps Troubleshooting Tools

© 2001, Cisco Systems, Inc. All rights reserved. 30 Presentation_ID Troubleshooting Support Troubleshooting document helps you determine if an IP connectivity problem is due to NAT Sample problems and summaries Troubleshooting checklists

© 2001, Cisco Systems, Inc. All rights reserved. 31 Presentation_ID TAC Case Collection… Just Solve It! Free text query Guided search Search by solution number View All Solutions Suggests solutions that come from actual cases taken by TAC engineers

© 2001, Cisco Systems, Inc. All rights reserved. 32 Presentation_ID TAC Case Collection Free text query

© 2001, Cisco Systems, Inc. All rights reserved. 33 Presentation_ID TAC Case Collection Free text query (cont’d.) – Problem type

© 2001, Cisco Systems, Inc. All rights reserved. 34 Presentation_ID TAC Case Collection Tool will clarify the problem area Edit problem type if query has been misunderstood

© 2001, Cisco Systems, Inc. All rights reserved. 35 Presentation_ID TAC Case Collection Search results table Click “View Solution” links to be taken to solution(s )

© 2001, Cisco Systems, Inc. All rights reserved. 36 Presentation_ID TAC Case Collection Detailed solution page

© 2001, Cisco Systems, Inc. All rights reserved. 37 Presentation_ID Output Interpreter Analyzes output from show commands Displays:  Errors  Warnings  Status information  Helpful references

© 2001, Cisco Systems, Inc. All rights reserved. 38 Presentation_ID Output Interpreter Optional step: See list of supported “show” commands

© 2001, Cisco Systems, Inc. All rights reserved. 39 Presentation_ID Output Interpreter New optional step: Problem to command mappings

© 2001, Cisco Systems, Inc. All rights reserved. 40 Presentation_ID Output Interpreter Results from “show ip eigrp events” command listed by type:  Errors  Warnings  Status information  Helpful references

© 2001, Cisco Systems, Inc. All rights reserved. 41 Presentation_ID Output Interpreter Results from “show ip eigrp events”” command (cont’d.):  Warning, including suggestion  Status information  Error, including suggestion  Helpful references Feedback form

© 2001, Cisco Systems, Inc. All rights reserved. 42 Presentation_ID Bug Toolkit Research a software upgrade or troubleshoot Enter known bug ID Search bugs related to Cisco IOS Software by release Search for bugs in other Cisco software or hardware Access your bug groups

© 2001, Cisco Systems, Inc. All rights reserved. 43 Presentation_ID Bug Toolkit Cisco IOS Software -related bugs Select version Select features Select key words Select severity

© 2001, Cisco Systems, Inc. All rights reserved. 44 Presentation_ID Bug Toolkit Results Your search criteria

© 2001, Cisco Systems, Inc. All rights reserved. 45 Presentation_ID Bug Toolkit Individual Bug Details

© 2001, Cisco Systems, Inc. All rights reserved. 46 Presentation_ID Bug Toolkit Bug Groups Monitors specific bugs Provides regular updates via

© 2001, Cisco Systems, Inc. All rights reserved. 47 Presentation_ID Bug Toolkit Edit your bug groups Delete bugs Change/update notification Your bug groups

© 2001, Cisco Systems, Inc. All rights reserved. 48 Presentation_ID Agenda Cisco Technical Support (TAC) Website Overview Design, Installation and Configuration Support Troubleshooting Support Technology Guides and Additional Resources Conclusion

© 2001, Cisco Systems, Inc. All rights reserved. 49 Presentation_ID Technology Guides and Additional Resources Case studies provide: Deeper under- standing of the technology Tutorials

© 2001, Cisco Systems, Inc. All rights reserved. 50 Presentation_ID Technology Guides and Additional Resources

© 2001, Cisco Systems, Inc. All rights reserved. 51 Presentation_ID Technology Guides and Additional Resources Tech note provides a deeper understanding of Network Address Translation (NAT), how it works, when to use it, etc.

© 2001, Cisco Systems, Inc. All rights reserved. 52 Presentation_ID Technology Guides and Additional Resources IP addressing and subnetting for new users

© 2001, Cisco Systems, Inc. All rights reserved. 53 Presentation_ID Technology Guides and Additional Resources Document provides: Basic configuration information Address breakdown Subnet addressing and how it works Many examples

© 2001, Cisco Systems, Inc. All rights reserved. 54 Presentation_ID TAC Advanced Search Search by: TAC Technical Documentation Case studies Config examples …more TAC Data Collections Bug Toolkit Case Open tool …more All of NetPro Search

© 2001, Cisco Systems, Inc. All rights reserved. 55 Presentation_ID TAC Advanced Search Number 1 result Quick access to solution

© 2001, Cisco Systems, Inc. All rights reserved. 56 Presentation_ID TAC Advanced Search Select “TAC Data Collections” Enter bug ID Select “Bug Database”

© 2001, Cisco Systems, Inc. All rights reserved. 57 Presentation_ID TAC Advanced Search Links directly to the release notes in Bug Toolkit The Result

© 2001, Cisco Systems, Inc. All rights reserved. 58 Presentation_ID TAC Case Management Tools Easy access to the Case Open tool

© 2001, Cisco Systems, Inc. All rights reserved. 59 Presentation_ID TAC Case Management Tools Links directly to the Case Open tool

© 2001, Cisco Systems, Inc. All rights reserved. 60 Presentation_ID Agenda Cisco Technical Support (TAC) Website Overview Design, Installation and Configuration Support Troubleshooting Support Technology Guides and Additional Resources Conclusion

© 2001, Cisco Systems, Inc. All rights reserved. 61 Presentation_ID Cisco TAC Newsletter Receive the latest technical information and tool updates Subscribe now at the above URL

© 2001, Cisco Systems, Inc. All rights reserved. 62 Presentation_ID Training Resources Cisco TAC Web Seminars Learn how to navigate the Cisco TAC Website for technical resources

© 2001, Cisco Systems, Inc. All rights reserved. 63 Presentation_ID Conclusion Improved navigation Advanced search capabilities One location for all technical documentation Direct access to the Case Open and Case Query tools Benefits of the Cisco TAC Website include: