Effective Teamwork Team Building Work in a Team Work in a Team Effective Teamwork Team Building

Revision teams & teamwork activity Work in a Team Effective Teamwork Team Building

Definitions What is a team? What is teamwork? A group of people who are united in working towards a common goal What is teamwork? The ability of people to provide complementary skills, a willingness to share knowledge and skills and assist other team members to achieve a common goal What is effective teamwork? All team members having a sound knowledge of their job and responsibilities as well as those of other team members. Commitment and co-operation to achieve team goals Open communication channels Recognising everyone in the team is important Work in a Team

TEAMWORK Working together to achieve common goal Everyone has to ‘play the game’ to win Everyone in the team is important. Communication is essential for team to succeed. Good group cohesiveness Rest and Recreation Work in a Team

WHAT ARE THE BENEFITS OF TEAMWORK? FOR EMPLOYEES Tasks are completed more quickly Greater job satisfaction Work is often more enjoyable – happier workplace Ability to draw on other peoples’ experiences and ideas – getting support in the workplace FOR EMPLOYER Improved production and higher staff morale Reduced staff turnover Increased profits and product quality FOR CUSTOMERS Better products and customer service Work in a Team

FEATURES OF GOOD TEAMWORK Positive Attitude from all team members Tolerance, Honesty and Respect Co Operation Commitment and dedication Trust & Support for each team member Recognition of realistic team goals Effective communication skills Team members take pride in the team’s achievements and accept credit as a group rather than as individuals Readiness to meet the needs of other team members A willingness to participate as a Team Member – planning and organising daily, weekly or monthly tasks Sense of humour Work in a Team

Your role in a Team Acknowledge individual skills and knowledge Encourage all team members to contribute ideas Listen to team members Include all team members in activities Criticise the results not the person Be constructive when criticising Offer help Reward achievements – both individual and team Take responsibility for designated tasks Encourage team ownership – all working for the one goal Work in a Team

How can you recognise and accommodate cultural differences in your team? What type of differences could there be? Different cultural background Age/Gender You must understand the need for: Tolerance and respecting differences Adopting a sensitive approach when dealing with another point of view Constructively raising and discussing issues Strategies to adopt when dealing with cultural differences in your team include: Participating in staff training Adopting a professional attitude Using staff cultural skills to enhance awareness Using a variety of different communication media Promoting cultural celebrations Celebrating differences Developing a tolerance of cultural difference Actively seeking to break down barriers Work in a Team

How can you identify team goals? Analyse your team and their Purpose and aim Size Goals Large establishment will assist by having decided on the goal, mission and vision of the hotel Your team will then work towards achieving these goals This can be achieved by having regular team meetings Work in a Team

How can you identify team goals? WORK IN YOUR TEAM TO BUILD THE TALLEST FREE STANDING TOWER POSSIBLE THROUGH USING: 1. Newspaper 2. Straws 3. Sticky Tape Work in a Team

WHY ARE TEAM MEETINGS IMPORTANT? Discuss and resolve problems Share ideas Draw on other people’s knowledge Planning Sharing information relative to the department and the hotel Discussing information in relation to specific guests, for example, guest history Work in a Team

Time/Task Management within Teams Prioritising Practicing good time management Negotiation Completion of tasks within a time frame Recognising individual and group needs Time Management Delegation Problem Solving Decision Making Work in a Team

When should you ask for assistance? Good teamwork means you should never be afraid to seek assistance. Where would you find this information? In SOP – Standard Operating Procedure Manuals From supervisors From fellow team members General business protocols Department heads and managers Human Resource Department When do you offer assistance? To ensure designated work goals are met and someone in your team needs assistance. Understand: Why it is important to demonstrate respect and empathy when dealing with your colleagues? Put yourself in their shoes The reason why co-operation and good working relationships are important The importance of having a knowledge of work groups member’s responsibilities and duties Planning and organising work routines Work in a Team

Feed Back and Negotiation How do you acknowledge and respond to feedback and information from other team members? Feedback can be informal or formal Comments from other team members Performance appraisal from your workplace Leading to improved work practices Negotiation If you need to negotiate change to meet your work goals you will need to develop skills in: Communication Prioritising Work in a Team