EVANZ Core Skills Qualification Report from the 2013 Pilot Project

Background EVANZ conducted industry research –Sector size –Occupational groups –Staff skills and qualifications Skills Active –Industry Training Organisation (ITO) for Sport and Recreation Over past year… –Developed resource and assessment materials –Conducted Assessor training –Worked with 8 venues to pilot the qualification

Why was this qualification developed? Support and develop a pathway within the industry utilising nationally recognised qualifications Lots of people working in entry-level roles Benefits from a common foundation of skills

The result so far… Foundation qualification for the sector Sits across all occupational roles An excellent induction qualification –Tailored to the sector (developed by the sector) –Focussed ‘on the job’ qualification –Relevant to the sector

About the qualification on-job training and assessment programme start to a career in entertainment venues Four modules: –Entertainment and Event Venues –Self management –Customer service and communication –Health and safety and hazard management

Self management individual responsibilities –punctuality, presentation, time management team work venues expectations of workplace behaviour

Customer service and communication Elements of good customer service Internal and external customers Responding to a range of different customers Communicating with people from other cultures Effective interaction –range of customer types –behaviours –complaints

Health and safety and hazard management Health and safety policies and procedures Emergency evacuation Venue security

Who is if for? People working –full-time, part-time or casual basis Front-of-house roles –ushers, ticketing, hospitality and security Back-of-house operations –stage management, security and technical roles

Benefits Help staff develop their career in the sector Recognition of foundation skills/knowledge Increase venue and sector consistency Support existing induction programmes Provide format for induction programmes Acknowledge staff/improve retention

The Pilot 8 venues attended assessor training 10 assessors undertook training 6 assessors are now fully registered 25 trainees registered to the qualification 3 trainees completed qualification

How has it worked?

The Future… To develop a coherent, focussed qualification pathway within the industry Provide a mechanism to keep and develop skilled people within our industry To develop the next tier of qualifications looking at specific skill sets and career pathways – e.g. back of house, linking to ETNZ.

Qualifications pathway Front of house Reception Hospitality Ticketing Security Back of house Event technical systems Safe manual lifting Stage management Event co-ordination and management Team supervision Venue management Production management Team leadership First line management Adult education and training

How it works…

What’s involved? Training and assessment completed while trainees are working. Assessment tasks –written questions –observation of the trainee doing their day-to-day role in the workplace. This qualification takes 3-7 months to complete.

What else? Cost $ (incl GST) –includes learning and assessment resources –registration of achievement on the NZQA Framework –Skills Active Learning Support Advisor visits to support trainees. –There may be additional costs if external training and assessment is required.