Chapter 1 Achieving Success Through Effective Business Communication Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 1Chapter 1 -

Understanding Why Communication Matters Communication is the process of transferring information and meaning (understanding). Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 -2

Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 -3

For Your Career Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 4Chapter 1 - Improving your communications skills is the most important step you take in your career. Write Speak Listen

Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 5 Effective Communication Chapter 1 - Practical Factual Concise Clear Persuasive

What Employers Expect Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 6Chapter 1 -

What Employers Expect Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7Chapter 1 -

What Employers Expect Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8Chapter 1 -

Business Competency Pyramid Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 -9

Communicating in an Organizational Context Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 10Chapter 1 - Informal Grapevine Social Media Interaction Formal Horizontal Diagonal Upward Downward

Center on Your Audience Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 11Chapter 1 - The “You” Attitude Emotional Intelligence Business Etiquette

“You Attitude” Small Group Exercise Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 -12

Global Business Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 13Chapter 1 - Business Communication

Workforce Diversity Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 14Chapter 1 - Workplace Communication

The Interpersonal Communication Process

Social Communication Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 16Chapter 1 - Business Communication 2.0 Business Communication 1.0 “We talk, you listen”“Let’s have a conversation”

Information Overload Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 17Chapter 1 - Less Productive More Stressful

Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 18Chapter 1 - Policies Guidelines Training Productivity Issues Information Technology Paradox: Information tools can waste as much time as they can save.

Reconnect with People Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 19Chapter 1 - Maintaining Relationships Solving Tough Problems

Unethical Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 20Chapter 1 -

Unethical Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 21Chapter 1 -

Ethical Questions Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 22Chapter 1 - Ethical Lapse Ethical Dilemma

Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 23Chapter 1 -