January 2010 Steve Peek, Channel Technology Manager, Avaya Avaya and Nortel Enterprise Solutions Integration Roadmap Catalyst Webinar for Partners January 2010 Steve Peek, Channel Technology Manager, Avaya 1

Avaya Focus Enterprise Communications, Small to Large UC CC Data Services Small & Medium Enterprise Enterprise Midsize Enterprise © Avaya Inc. 2010. All rights reserved. 2

Powered by SIP: Open & Standardized Avaya Vision Powered by SIP: Open & Standardized PLUG & PLAY COMMUNICATIONS Delivering Communications Enabled Business Systems Enabling Effective & Contextual Collaboration © Avaya Inc. 2010. All rights reserved. 3

Meeting Customers’ Business Objectives Leverage investments Lower TCO and eliminate complexity Incremental “self-funded” ROI Grow customer base Be more agile than competitors Accelerate business processes © Avaya Inc. 2010. All rights reserved. © 2009 Avaya Inc. All rights reserved. © 2009 Avaya Inc. All rights reserved. 4 4

Unified Communications Roadmap Strategy Continue to benefit with existing systems Upgrade to current SIP-ready releases Richer support and professional services Protect Integrate current systems into Avaya Aura™ Immediate simplification and cost savings Share SIP-based applications across all users and locations Extend Evolve to an open and flexible enterprise-wide real-time architecture New innovations driven with combined investment Industry-specific solutions Grow © Avaya Inc. 2010. All rights reserved. 5

Have You Read This? “To meet the needs of today’s work force and support many of today’s business challenges, a new architecture for communications is required” Zeus Kerravala Yankee Group, March 2009 www.avaya.com/usa/product/avaya-aura © Avaya Inc. 2010. All rights reserved.

Evolutionary Path for Every Customer Legacy Meridian Avaya Aura™ Service Providers Apps CS 1000 MCS 5100 BCM/SRG Branches CS 2100 SL-100 AS 5300 Communication Manager Legacy DEFINITY All current systems can be SIP connected Lower costs, accelerate new application deployment, and serve customers everywhere Protect … Extend … Grow Integral 55 (Germany/EMEA) Multivendor © Avaya Inc. 2010. All rights reserved. 7

How to Understand the Roadmap Rapidly Converge Applications Meeting Exchange Natural upgrades to Next-gen Messaging Next-gen common SIP-based UC clients Introduce common SIP video capabilities Voice Portal and ICR Evolve to Next-gen Contact Center (NGCC) Avaya Aura™ Service Providers Apps Strengthen Core for All Users Avaya Aura New R&D (e.g. 6.0) Agile Communication Environment (ACE) System Manager + UCM Session Manager + CS 1000 NRS features AS 5300 technology over time Protect Telephony System Investments Evolve Gradually to SIP Devices Session Manager & Presence integration Releases to enhance integration (CS 1000 R7) Many years of support New “features” from external SIP apps Focus on 1100, 1200, 9600 SIP Phones Common Next-gen SIP devices Other current phones stay system-specific © Avaya Inc. 2010. All rights reserved. 8

Application & Services Integration See uConnect training for more details CS 1000 Roadmap Today 12 Months 18-30 Months Avaya Aura™ SIP-based Access CS 1000 BCM branches CS 1000 R6 (today) CS 1000 R7 Continue to add CS 1000 phones and systems Upgrades and Extensions Application & Services Integration Voice/Video Services Presence Services Session Manager System Manager Meridian upgrade Extend value with Avaya Aura™ Compelling ROI Shared SIP Applications Common User Interfaces 1100/1200 SIP phones Avaya Aura™ ready © Avaya Inc. 2010. All rights reserved.

Messaging, Conferencing, UC Clients Roadmap See uConnect training for more details Messaging, Conferencing, UC Clients Roadmap Today 12 Months 18-30 Months Call Pilot Modular Messaging Meridian Mail HMS for Hospitality Next Generation Unified Messaging upgrade Octel continue to migrate NMC and MCCS 5100 for Conf Meeting Exchange support Common UC clients & apps MCS 5100 for UC with CS 1000 support © Avaya Inc. 2010. All rights reserved.

Avaya Product Lifecycle Policies All current UC products are available for sale throughout 2010 The only UC end-of-sale to be announced in 2010 is NMC and MCS 5100 Any future end-of-sale for any product will have at least 9 months notice Products have 6 total years of support following any end-of-sale   Years 1 2 3 4 5 6 End of Sale Announcement minimum 9 months End of Product Orderability End of Manufacturers Support (Software) Extended Software Support (optional, for purchase) End of Extended Support End of Manufacturers Support (Hardware) Extended Hardware Support (optional, for purchase) © Avaya Inc. 2010. All rights reserved. 11

SME Roadmap Partner Strategy Protect installed base & Services revenue Customers Can Stay Where They Are Continue to Sell / Upsell Protect Extend Expertise: Add or expand IP Office Get field sales teams authorized to sell Get technicians Fast-Track trained Extend Become an IP Office Expert: Leverage DevConnect to deliver solutions Expand to new markets – very small, mid market or verticals Add SCS Add Avaya AuraTM Grow © Avaya Inc. 2010. All rights reserved. 12

Avaya Strategic Priorities For SME Markets Simplicity Customer Service User Experience Customer Benefit Easy to understand, to buy and finance Solutions that help SMEs retain and acquire customers Applications that are intuitive to use Channel Benefit Simple and profitable for channels to learn, sell, install, support Differentiated value propositions and services that save time Seamless integrations, EZ quote tools, roadmap influence (GRIP) © Avaya Inc. 2010. All rights reserved.

Avaya SME Communications Portfolio TDM/Key Systems Declining Avaya PARTNER® Avaya Integral 5 Avaya Norstar Hybrid IP PBX Growing Avaya IP Office Avaya BCM SIP Software Projected Growth Avaya SCS © Avaya Inc. 2010. All rights reserved.

BCM & Norstar Convergence Into IP Office IP Office DevConnect Eco-Systems Nortel Partners What you like about BCM and Norstar stays IP Office Management IP Office Features (Resiliency, Mobility, etc.) IP Office Platform Avaya New & Installed phones Nortel Interface Nortel Features Added benefit from what is unique to IP Office Nortel Installed phones © Avaya Inc. 2010. All rights reserved.

Avaya IP Office Ideal for Converging Portfolio and for SME Markets Single, Modular Platform Scales to 384 users per system, 32 sites Simple, role-based solutions Integral Integration PARTNER® Integration Avaya AuraTM Integration BCM, Norstar Integration 4.0 6.0 7.0 5.0 MOBILE WORKER AGENT POWER USER Merlin Integration 3.0 © Avaya Inc. 2010. All rights reserved.

What It Means For Nortel Partners Keep Selling What You’re Selling BCM and Norstar: For sale well into 2011 Future Path For All Products Convergence to the IP Office platform Become An IP Office Expert Sales, Design, Install, Maintain © Avaya Inc. 2010. All rights reserved. 17

Evolution to CONTEXT Based Customer Service Standalone Voice based Call Centers Distributed Multichannel Contact Centers CONTEXT based Customer Service Value of any interaction is defined by its context © Avaya Inc. 2010. All rights reserved. 18

Avaya Context Center - Value & Benefits VALUE: Unified & agile web services based delivery platform BENEFIT: lower CAPEX & OPEX Contact Center Operations (Business Users) VALUE: Fast and effective agent, expert, self service interactions BENEFIT: increases customer satisfaction & reduces cost End Customer VALUE: Proactive and participative customer engagement Line of Business Owner BENEFIT: enables differentiation to grow profitability & brand Consistent and high value engagement across channels in real time creates a superior experience Integrated Processes Persistent Knowledge Communications Real-time © Avaya Inc. 2010. All rights reserved. © 2009 Avaya Inc. All rights reserved. © 2009 Avaya Inc. All rights reserved. 19 19 19

Avaya Next Generation Context Center Work Assignment Engine Multimedia Conference Server with Persistent Context Multimedia Recording Outbound Customer Care Inbound Self Service Common Platform NGCC Products NGCC Agent Workspace CC Integrated Management Work Force Optimization Analytics Unified Reporting IQ Call Management System Common service creation environment for automated and agent dialogs Avaya ACE System Manager Session Manager Voice/Video Services Presence Services Application & Services Integration Resident Expert Agent Voice / Video © Avaya Inc. 2010. All rights reserved. 20 20

Context Center, Self Service Roadmap See uConnect training for more details Context Center, Self Service Roadmap Today 12 Months 18-30 Months Avaya Call Center Elite Avaya Interaction Center (AIC) Upgrades and Extensions Avaya Intelligent Customer Routing (ICR) extend NES Contact Center NGCC is path for SIP Multi-Channel Contact Centers for Mid Market in 2010 and Enterprise in 2011 NES Interactive Communications Portal (ICP/SCE) upgrade + Proactive Outreach Customer Experience Portal Avaya Voice Portal (Dialog Designer) Avaya Proactive Contact NES Media Processing Server (MPS) support Extend and transition applications © Avaya Inc. 2010. All rights reserved.

Avaya Data Networking – Unique Value Dependable Intelligent components & designs, powerful networking that can be fully trusted to deliver Up to 7X better resiliency 100% Call Completion even during failure scenarios Efficient Improving the effectiveness of a business by creating a simpler & more effective network First, intelligent components and designs are at the heart of Avaya’s reputation for delivering the most distinguished resiliency model in the industry. Besides being fully scalable across the Enterprise, it has been 3rd party tested to deliver up to 7 times better resiliency than the market share leader and provides uncompromising end-to-end availability for real-time applications such as UC.   Second, providing dependability and performance only goes so far if the network is not efficient in its service delivery. An efficient network is a better performing network. Avaya’s network is designed with architectures that maximise all resources and investments, doing away with idle or under-utilised links, equipment, and even entire “architectural tiers” delivering up to 20X better performance and 1/3 less equipment. And, last but certainly not least, a network that is deterministic and optimised is one that delivers superior value for the investment. Avaya offers industry-leading energy-efficiency that spans the entire portfolio – from Data Center to Desktop -- delivering immediate reduction in utility charges related to direct power consumption and indirect cooling. That combined with the total cost of ownership advantage by virtue of highly-competitive product and maintenance pricing as well as operational efficiencies delivers superior value to the business. In summary, while Avaya addresses each characteristic uniquely, the most impressive advantage is that Avaya excels at all three simultaneously. Up to 20X better performance Pioneered best-practice design, saving 1/3 equipment Cost Effective Networking that is deterministic & optimised, and one that delivers superior value for money Up to 50% better TCO Up to 40% more energy-efficient © Avaya Inc. 2010. All rights reserved. 22

Powered by SIP: Open & Standardized Avaya Vision Powered by SIP: Open & Standardized PLUG & PLAY COMMUNICATIONS Delivering Communications Enabled Business Systems Enabling Effective & Contextual Collaboration © Avaya Inc. 2010. All rights reserved. 23

thank you © Avaya Inc. 2010. All rights reserved.