1 Presented by Mr. Sheldon Cyrus - Managing Director

2 Trinidad and Tobago Postal Corporation In the 1990’s the Government of the Republic of Trinidad and Tobago (GoRTT) recognized that its domestic Postal Sector was underperforming by global standards. Ethos, methodologies, efficiencies, challenges Reform and Transformation The role of Transend in the development of TTPost Rebranding – dissolving the GPO, establishing TTPost Key deliverables for Transend Paradigm and Ethos shift Achievements realized under Transend Cultural impact and public perception of TTPost

3 Trinidad and Tobago Postal Corporation Our Vision To be a world leader in the provision of postal and related services, facilitating social and economic linkages between the people of Trinidad and Tobago and the rest of the world. Our Mission To provide innovative, competitive, high quality postal and other communication solutions through motivated, well- trained and knowledgeable staff.

The transformation process significantly increased national coverage while improving efficiency, security, and service delivery within the postal system. TTPost - a brand synonymous with innovation and efficiency Local management, local sensitivity, local needs - serving the people of Trinidad and Tobago Creation of an enabling environment Sustainability/profitability strategies 4 Trinidad and Tobago Postal Corporation

Meeting USO obligations Expansion of the suite of commercial products and services Fulfilling GoRTT’s Vision 2020 Mandate for the Postal Sector TTPost’s Vision, Mission and Mandate 5 Trinidad and Tobago Postal Corporation

The Corporation has registered notable accomplishments since its inception and continues to set a positive path towards stabilizing and building institutional capacity: #1 Utility in Trinidad and Tobago for 2007 & % delivery coverage as at November 2009 Introduction of commercial suite of products and services Gained membership in the Council of Administration Gained membership on the Universal Service Committee Gold rating in 2007 for Express Mail Standards Elected to the Board of the Caribbean Postal Union 6 Trinidad and Tobago Postal Corporation

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TTPost’s Retail and Delivery Network Key: TTPost Corporate Franchise Network TTPost Delivery Network Forested Areas

The introduction of a suite of commercial products to compliment its core line of products and services includes the following:- Local & International Courier Direct Marketing Retail Merchandise Products Bill payment Service International Mailbox Service Database Management 9 Trinidad and Tobago Postal Corporation

As the Corporation embraces the 21 st Century, Management will continue to (1) Focus on implementing its restructuring strategy to keep pace with its counterparts in developed countries and (2) Work on the development of a National Policy that will act as a roadmap for future growth. Long Term Arrangement Creating a global vision with local sensitivities (Implementing postal best practices in Trinidad and Tobago) Developing the keys to sustainability Developing initiatives to address the impact of declining mail volumes Strengthening the TTPost brand Supporting regional development of Post 10 Trinidad and Tobago Postal Corporation

TTPost’s commitment to the regional development of Post is an integral part of the Strategic Plan for the Local Postal Administrator. To provide quality service through the establishment of equal administrative and operational standards To establish a uniformed basic organization structure for efficiency and effectiveness To ensure conformity of the legal and regulatory framework with fundamental global requirements To formulate a comprehensive sector policy that facilitates growth and development at the national and regional level 11 Trinidad and Tobago Postal Corporation

Understanding our Past  Understanding our Past The General Post Office The General Post Office Transend Transend  Analyzing our Present The enabling environment The enabling environment Positioning the TTPost brand Positioning the TTPost brand  Embracing our Future Vision 2020 Vision 2020 TTPost as a global leader TTPost as a global leader Understanding our Past  Understanding our Past The General Post Office The General Post Office Transend Transend  Analyzing our Present The enabling environment The enabling environment Positioning the TTPost brand Positioning the TTPost brand  Embracing our Future Vision 2020 Vision 2020 TTPost as a global leader TTPost as a global leader 12 Trinidad and Tobago Postal Corporation