Nokia Bluetooth Headset BH-108 for Contact Centers © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Update history Version 1.0, 15.3.2010 – First approved version © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Objectives After successfully completing this module, you can Identify the key features of the device Identify the mechanical construction of the device Pair and establish connection © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Contents Mechanical data Key features Product data Pairing and connecting FAQ and troubleshooting © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Mechanical concept © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Mechanical construction Indicator light Earloop Earpiece Charger connector Multifunction key Microphone © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Key features © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Marketing key messages Hands-free calls made simple! Clear sound quality Comfort with ergonomic ear pad Up to 5 hours talk time on a single charge Universal compatibility for use with a range of devices Available in two colors: Stone and Ice Ultra lightweight – only 9 g © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Call management – Multifunction key Answer and end calls – press once Speech/voice dialing – press and hold the key for 2 sec. This feature is available when no call is in progress and is supported by the connected mobile device Reject calls – press twice Redial last dialed number – press twice when no call is in progress. The connected mobile device must support this feature too Switch call between headset and device To switch a call from the headset to the device, press and hold the multifunction key for about 2 seconds, or switch off the headset To switch the call back to the headset, press and hold the multifunction key for about 2 seconds, or switch on the headset Multifunction key © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Indicator light Indicates headset status Green Red Yellow Charged Power on Connected (flashes slowly) Pairing mode (flashes quickly) Red Battery level low Charging (if charger connected) Errors and warnings Powering off Yellow Battery level fair © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Product data © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Technical specifications Sales package content Nokia Bluetooth Headset BH-108 Nokia Compact Charger AC-3 User Guide Weight 9 g Size 53.5 mm x 16.2 mm x 8.3 mm (length x width x thickness) Operating temperature -15C to +55C However, for charging, the ambient temperature should stay between +6 and +61 C. If over this range, the charging time will be longer. Talk time Up to 5 hours Stand-by time Up to 120 hours Battery Li-ion Polymer Rechargeable Battery 80 mAh © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Bluetooth compatibility Bluetooth specification Bluetooth v.2.0 Bluetooth v.1.2 Bluetooth v.1.1 Bluetooth profiles Hands-free Profile (HFP) 1.5 or 1.0 Headset Profile (HSP) 1.1 © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Sales package content Nokia Bluetooth Headset BH-108 Nokia Compact Charger AC-3 User Guide © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Comparison to other Nokia gear BH-108 BH-106 BH-105 Weight 9 g 13.6 g 9.3 g Talk time 5 h 5.5 h Standby time 120 h Dimensions 53.5 mm x 16.2 mm x 8.3 mm 50.4 mm x 8.6 mm x 20.1 mm 42.9 mm x 9 mm x 20.7 mm Bluetooth profiles Bluetooth 2.0 with EDR HFP 1.5 HSP 1.1 Bluetooth 2.1 with EDR Design Intraconcha speaker with removable L-hook Clip on design with wired speaker Intraconcha speaker with adjustable L-hook Keys Multi-function button answer/end power key © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Pairing and connecting © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Pairing and connecting Ensure that your mobile device is switched on and the headset is off Power on the BH-108 Green indicator light starts to flash quickly to indicate pairing mode Within 3 minutes, activate the Bluetooth feature on your mobile device, and set it to search for Bluetooth devices Select BH-108 from the list of found devices on your mobile device Enter the passcode 0000 to pair and connect the headset to your mobile device If your device does not have a keypad, it may use this passcode by default Once the device is paired and connected, the green indicator light flashes slowly In some mobile devices, you may need to establish the connection separately after pairing. To manually connect the headset to the last used device, press and hold the multifunction key for about 2 seconds, or make the connection in the Bluetooth menu of your device. © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Clearing settings, resetting To clear all the settings from the headset Switch off the headset Press and hold the multifunction key for more than 8 seconds Headset beeps twice and the red and green indicator lights alternate After the settings are cleared the headset enters pairing mode To reset the headset Press and hold the multifunction key while connecting the headset to a charger To power off BH-108 Press and hold the multifunction key for 5 seconds. The headset beeps and the red indicator light turns briefly on © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Connection establishment Automatic connection at power on Connection to an already paired and available mobile device Headset configured as an authorized device in the mobile device Connected to a mobile device Indicator light flashes slowly in green Connection lost The headset beeps once Indicator light blinks every 2.5s in green To reconnect, press and hold the multifunction key for 2 sec © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

FAQ and troubleshooting © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Support questions and answers (1/4) How do I answer/ end a call with the Nokia Bluetooth Headset BH-108? To answer or end a call, press the multifunction key To reject a call, press this key twice How can I dial with my voice? When no call is in progress, press and hold the multifunction key for about 2 sec Note that to use voice dialing, your phone must support voice dialing with this headset Can I switch an active call from the Nokia Bluetooth Headset BH-108 to my phone without losing the call? Yes. Press and hold the multifunction key for about 2 sec or switch off the headset. To switch the call back to the headset, press and hold the multifunction key for about 2 sec, or switch on the headset © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Support questions and answers (2/4) How secure is the Bluetooth connectivity link? An encrypted link is used when supported by a compatible mobile device All compatible Nokia devices support this feature Can the Bluetooth wireless technology profiles embedded in the Nokia Bluetooth Headset BH-108 be updated? No, it is not possible to update the software of the headset © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Support questions and answers (3/4) How can I clear the pairing settings stored in the headset? Switch off the headset Press and hold the multifunction key for more than 8 seconds The headset beeps twice, and the red and green indicator lights alternate After the settings are cleared, the headset enters pairing mode Which devices are compatible with the Nokia Bluetooth Headset BH-108? The headset supports Bluetooth Specification 2.0 + EDR, Headset Profile 1.1 and Hands-Free Profile (HFP) 1.5. © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Support questions and answers (4/4) Can the Nokia Bluetooth Headset BH-108 be charged with standard Nokia chargers? Nokia chargers AC-3, AC-4, AC-5, AC-8, DC-4, and DC-9 can be used  Can the Nokia Bluetooth Headset BH-108 battery be changed? No, the battery cannot be changed If you experience problems with the battery, please contact your local service center or retailer for support © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Troubleshooting (1/2) The headset cannot connect to a compatible device Check that the headset is charged, switched on, and paired with the device I can not reject an incoming call, the call is always answered Rejecting a call requires you to press the multifunction key twice If you press the key too quickly, it may be registered as a single press Try again, this time pressing a bit slower When I connect the battery charger into the BH-108, the charging light does not light up and the battery remains empty Please contact your local service center or retailer for support I press down the power button, but nothing happens? © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge

Troubleshooting (2/2) Poor sound quality Move the headset and the connected device closer to each other Avoid strong radio source close to paired devices Make sure that the battery is charged Make sure that the headset and the device are compatible with each other Restart the device Pair the devices again Reset the headset hardware © 2010 Nokia Nokia Bluetooth Headset BH-108 for Contact Centers / v1.0 / 2010-03-15 / Upknowledge