Saul Stevens I.T. Director- Family Mosaic Digital by Default !

Still over 8m adults in the UK have never been online. 4m of this number are in Social Housing or Care and Support – something FM can help influence. National initiative – but still lacking momentum – even though the argument is clear. Digital skills are a vital – those being excluded are often the ones that need the most help. Digital by Default at a Glance

Core to what we do ‘ Lack of internet access and skills entrench the disadvantage of many of our vulnerable customers, and internet access is increasingly important in determining the future opportunities available to these individuals – opportunities such as employment, financial guidance, training, social connectivity, advice and information services’ Health, Wealth and Wellbeing

A year of talking !! – Race Online - Westminster Start small – but make it happen DI programme in Care and Support 200 scheme sites – 8000 service users The young, elderly, and those with mental health issues, high care and support needs – and staff Great technology, support and deal from BT - Wi-Fi, Laptops, PC – pushing BYOD Also some funding for training, training tools, digital champions. Our Opportunity

What have we done? Nothing very clever – so far just WiFi and PC’s Laptops and BYOD Open no security – is an issue Unlimited usage – does need to be managed What's next? Bigger links, more sites, 4g, Internet cafes, Community centres, BT solutions, keep up the momentum Have tried to make it easy and not complicated Technology - the easy bit

The really hard bit It’s not about the technology It’s about ‘getting connected’ & ‘Digital Champions’

Challenges Engaging and retaining customers Making the first steps it can be scary Turning learning into behavioural change – desire to use technology positively

How we make it work Outreach and engagement 3-8 week courses Digital mentoring Focus on opportunities – P2W, training, vfm Why we’re effective – We make it personal – We make it flexible – We try to make it engaging

Great results FM getting people into work Target 1000 jobs in 3 years Currently on target I.T. training and skills is a key component Would you employ this ‘young man’ ?

LIVINGALONEONLINE Ryan – 20 years old – just out of care Young peoples support network membership twitter facebook Business Skills – Financial advice, social networking, support Living Alone Online

Customer Benefits – so far Work opportunity Social networking Local events Entertainment Access to Housing Benefits online Cheaper products and services Home shopping for customers with mobility issues Online Banking E-learning Access to a wider world Music

Family Mosaic Benefits Drive towards supporting challenges of Universal Credit Investing in ‘online’ is bringing operational efficiencies – Still need to encourage use – Pushing electronic only communication as default Happy Commissioners New Business – winning and retention (its working)

Digital skills do change lives National initiative – with great support – but does need more focus Builds on existing service offerings Digital Champions – its not all about I.T. Benefits to FM – ‘we are still measuring’ Start small – do something Summary