Working in partnership with Crescent Purchasing Consortium Buying Temporary & Teaching Staff 5 th May 2010

Presenting Today Natalie Kay Associate Director – Commercial Jackie Lang Business Development Manager - Central Services

Agenda Overview Search Consultancy Ltd Framework Agreement How to Procure Temporary Staff in a College How to follow “Best Practice” How to ensure EU Compliance

Overview of Search Consultancy Established since 1987 £111m turnover Super-sites, 18 divisions c.89,000 ‘visits’ per month to c.38,000 monthly web applications across Search and partner sites Corporate Member REC Recruitment Shared Service Centre Assessment Centre design and facilitation IIP Award for 14 years, ISO since 2001 Best National Recruitment Agency Website ‘Two Tick’ Award – positive about disabled people Sunday Times Best 100 Companies to work for – Placed 49th

Framework Agreement with CPC  Awarded to supply General office staff  Value for money – significant cost savings  EU Compliant  Focus on continuous improvement and delivery

How to procure Temporary Staff Free Membership Log on to Members Section Temporary & Permanent Staff Framework Choose Region and Role you type of role you are looking to fill Retrieve Supplier Details Contact Agency with staff requirements Agency will source and match candidate against specific requirements and skills Agency will fully evaluate relevant skills Agency will confirm candidates full details with College College HR staff free to focus on other tasks – significant cost savings Agency will fully interview and reference candidate to include ‘right to work’ evidence View List of Recruitment Agencies, contact details and pricing structure

Best Practice in Recruitment Candidate Registration Signed Career Match Registration Form Eligibility to Work in UK Bank Details / P46 or P38 Terms of Engagement (Search Associates) Database Requirements All relevant details added to database Availability / Notice Periods Pay Rate / Salary Contact Calls

Best Practice Manual Documentation Candidate File to include: Registration form Eligibility to work in UK – signed copies of all documentation Signed Terms of Engagement Signed Bank Details Divisional Specific Paperwork Temp /Perm Vacancy Registration Job Spec taken – manually / electronically linked into the system Fee Negotiation and Confirmation

Best Practice Terms & Conditions Sent to Client – if no standard agreement in place TOBS and agreed fees attached to Client on database to include all agreed rates / fees and specific recruitment process. Referencing Tailored – standard 12 months Paper copy filed Reference details on database No references – not assigned

Best Practice Perm Placement Evidence of placement on database Evidence of Fee Agreement with Client Evidence of Quality calls throughout process Pre-set Quality Calls Check in calls Day 1 and Week 1 Physical File retained in ‘Placed File’ division

Best Practice Temporary Placement Successful matching to clients requirements Confirmation to client – temps details and start date Evidence of placement on database Evidence of hourly rate and fee agreement with client Satisfaction calls to client and candidate Quality calls throughout process Physical File to include: - Registration form - Eligibility to work – signed copies - Bank Details / Payroll form - Signed Terms of Engagement (Search Associate) - References complete - Other relevant forms / client specific

Best Practice Volume Contracts Registration Process Legally required documents Evidence TOBS in place for contract Variance on Process – ‘Ring Fence’ Client Documentation Logos – Job Specs - Application Packs Process Control all Documents Filing of DNU Candidates Status changed on database – files archived Weekly /Monthly checks

Best Practice Candidate & Client Satisfaction Surveys Monthly basis to clients and candidates Recorded on database Collated by Customer Service Team Results sent to Divisional Managers Details recorded on Trysis Complaints Procedure Flowchart – Strict Process to Follow Dedicated Quality Manager

EU Compliance FE Colleges are required to comply with EU tendering directives. Stringent tender process ensuring EU procurement rules are enforced. EU Directives Implemented in UK Search Compliant with all EU Legislation EU Agency Workers Directive Search Associates – Employee Status