Accounts Receivable and Collections - a Deep Dive

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HealthCo - Our Story Value Added Reseller Over 400 clinics 2013 and 2014 GE Channel Partner of the Year Presenter: Donna Dietz, Senior Implementation Consultant Co-Presenter: Andrea Cunningham, Director - Professional Services

Best Practices “medical practices leave up to 30% of their reimbursement behind….” the Medical Group Management Association estimates”leave up to 30% of their reimbursement behind

“harder then filing Federal Income Taxes……can be more than five different entities sharing responsibility….” Medical Billing Page

Centricity Practice Solutions Registration – Insurance / Financial Group/ Allocation Sets Billing Component – EDI Claims/ Remittance / Eligibility

Claim Management Follow up Strategy – Filing Method – Financial Class – Denials

Accounts Receivable Optimize field utilization Field Sort – Status – Filing Method – Insurance Carrier – Visit Owner

Accounts Receivable Criteria

Visit Record Summary Line Billing Notes Correspondences Claims Visit Owner

Document and Own

Collections Module Managing High Risk A/R – Insurance – Patient Payment Plans Letters Auto Roll

Collections Module Visit Owners Collections Groups Restrictions on Scheduling Patients

Collections Criteria “High Risk A/R”

Maximize Screen Real Estate

It’s in the Settings

Denials & Appeals Denial Management – Tracking – Trending Appeals – Tracking

It’s in the Settings

Document and Share

Letters Patient/Guarantor Letters Insurance Letters Appeal Letters

Mail Merge Fields

Follow Up Part of the Plan Tracking Benchmarking Letting Go Interfaces

Questions