CLOUD FORUM

AGENDA TimeTopicPresenter 10amIntroductionDominic Traverso 10:10Telstra’s Changing CloudRod Mewing 10:30Instant WindscreensBarrie McGrath – Director 11:00Instant WindscreensRuan Honiball – GM 12:00Bridged GroupKane Nawrocki 12:15Q&A 12:30LUNCH

OUR WORLD IS CHANGING 3 TELSTRA CONFIDENTIAL

OUR CONSUMERS ARE CHANGING 4 TELSTRA CONFIDENTIAL

5PRESENTATION TITLE | PRESENTER NAME | DATE |

OUR BUSINESS IS CHANGING 6 TELSTRA CONFIDENTIAL

SUCCESS STORIES

BARRIE McGRATH DIRECTOR

INTRODUCTION TO INSTANT WINDSCREENS - Instant Windscreens is a 100% Australian, Family Owned business. - Commenced operation in 1983 and is still under original family ownership. - From modest beginnings, we have grown to be Australia’s largest independent Automotive Glass repair and replacement business 9

INTRODUCTION TO INSTANT WINDSCREENS What we do? Automotive glass repair & replacements 24/7/365 Automotive glass tinting Commercial and Residential tinting 10

INTRODUCTION TO INSTANT WINDSCREENS - We are dedicated to building Long-term business relationships by maintaining the highest standard of excellence and ethical values. - Our customer base includes most of the major Insurance Fleet and Rental Companies throughout Australia and New Zealand. - These relationships have enabled us to grow our business to a network of company owned stores in both countries; 11

INTRODUCTION TO INSTANT WINDSCREENS 29 Company Owned stores in Australia with a network of approximately 160 Approved Service Providers 5 Company Owned stores in New Zealand with a network of approximately 68 Approved Service Providers Mobile fitting fleet of over 150 vehicles 12

INTRODUCTION TO INSTANT WINDSCREENS Permanent Staff of over 200 employees Company owned & operated 24/7/365 Call Centre 13

INTRODUCTION TO INSTANT WINDSCREENS - Long Term Telstra Relationship - Move to the cloud 14

RUAN HONIBALL GENERAL MANAGER

HISTORY WITH TELSTRA The Instant Windscreens and Telstra relationship as our communications provider goes back 30 plus years. 16

HISTORY WITH TELSTRA Our Phones and data is our lifeline!!! 17

HISTORY WITH TELSTRA 4 years ago we faced a crisis with our failing phone hardware Solution Telstra’s TIPT VOIP system. 18

THE TELSTRA JOURNEY – HOSTED CLOUD B.C. (Situation) Three years after we have installed the latest greatest you-beaut server system with all the bells and whistles… TECHNOLOGICAL AGING 19

THE TELSTRA JOURNEY – HOSTED CLOUD (situation expanded) 80 users in 32 stores in 2 countries + head office + Call Centre + Failing server = Disaster in progress! 20

THE TELSTRA JOURNEY – HOSTED CLOUD Our options 1. Replace current “dated Server infrastructure” 2. Look for an alternative long term solution 21

THE TELSTRA JOURNEY – HOSTED CLOUD Our Decision Move to a hosted solution with Telstra and Bridged Networks (alternative long term solution) 22

THE TELSTRA JOURNEY – HOSTED CLOUD Why?  No need to replace every 3-4years  IT Redundancy, Contingency and Disaster Recovery planning (power failure / Flood)  One stop shop in Telstra/Bridged networks 23

THE TELSTRA JOURNEY – HOSTED CLOUD Why? (2)  Ease of adding new users and stores  Ease of access from anywhere  No upfront Capital outlay 24

THE TELSTRA JOURNEY – HOSTED CLOUD Why? (3)  Through Telstra & Bridged Networks we have a dedicated team to manage our IT infrastructure.  Bridged Networks Help Desk:  24/7/365 user assistance  IT staff with experience in different platforms 25

THE TELSTRA JOURNEY – HOSTED CLOUD - Once signed off we knew that what followed will either make or break the project - Careful planning and investigation - Not only moving into the cloud but also replaced every thick client in company with a thin client 26

THE TELSTRA JOURNEY – HOSTED CLOUD - Telstra /Bridged team liaised with important parties - Planned window of opportunity -Saturday afternoon for final prep work and then go live on the Sunday. - Single stage cutover – both AU and NZ 27

THE TELSTRA JOURNEY – HOSTED CLOUD - No loss of data - Minimal down time on the Sunday afternoon - Bridged and Telstra team was available whole weekend and following week to ensure any teething issues got addressed - One of the best and smoothest transitions of any kind that I was involved in. 28

THE TELSTRA JOURNEY – HOSTED CLOUD Cost Implications & Benefits  Fixed monthly service costs – no surprise bills from Contractors  No Upfront Capital outlay  Telstra Business loyalty funding 29

THE TELSTRA JOURNEY – HOSTED CLOUD Cost Implications & Benefits(2)  Hardly any downtime – no major incidents since we moved over  Power savings – Server and air conditioner running 24/7  Reduced our data bandwidth to head office 30

THE TELSTRA JOURNEY – HOSTED CLOUD Cost Implications & Benefits(3)  Converted our server room into an office  Internal IT – no need for diversified knowledge  No Contractors 31

Conclusion We believe that our decision to move into the Cloud was one of the best decisions that we have made for the future growth of our business. Our Company has no hesitation to recommend Telstra & Bridged Networks as partners in Cloud Hosting 32