OLC Experience© Organizational Learning Center 1 DatesPlantCustomerProject GoalsWork DoneOLC Team 1990VariousElectric Power Research Institute (EPRI) To understand the level of implementation of quality improvement methods in US power utilities Investigation / research study at various power plants across the US Bob McQueen, Laura Uden 1991 to 1992 Allen PlantTennessee Valley Authority (TVA) To develop plant’s business plan, identify improvement opportunities, and plan improvement projects Plant leadership trainingBob McQueen, Laura Uden 1991 to 1999 VariousElectric Power Research Institute (EPRI) To establish power utility working group consisting of experts to lead improvement research Numerous meetings to provide information and review research Bob McQueen, Laura Uden, Ron Murata 1993 to 1994 John Sevier Plant Tennessee Valley Authority (TVA) To improve organizational teamwork and identify performance improvement opportunities Organizational teamwork training Bob McQueen, Laura Uden 1993 to 1994 Gerald Andrus Plant Entergy To improve organizational teamwork and identify performance improvement opportunities Organizational teamwork training Bob McQueen, Laura Uden 1993 to 1994 Barry Plant Southern Company To improve organizational teamwork and identify performance improvement opportunities Organizational teamwork training Ron Murata, Chuck Ralston 1993 to 1994 Bridgeport Harbor Plant United Illuminating Company To improve organizational teamwork and identify performance improvement opportunities Organizational teamwork training Ron Murata, Chuck Ralston 1993 to 1994 Bridgeport Harbor Plant United Illuminating Company To improve leadership skills and identify leadership improvement opportunities Plant leadership training Ron Murata, Chuck Ralston 1994 to 1995 San Juan Generating Station Public Service of New Mexico To use benchmarking and other plant improvement methods to improve the plant’s ash handling system Plant improvement training, benchmarking training Bob McQueen, Laura Uden Power Utility Improvement Projects Conducted by the Organizational Learning Center

OLC Experience© Organizational Learning Center 2

3 DatesPlantCustomerProject GoalsWork DoneOLC Team 2002 N/APeking UniversityTo develop and provide an Operations Management Course. Provided a four-day course and various workshops in Peking and Shanghai, China. Bob McQueen, Laura Uden 2005 Bob McQueen, Ron Murata 2006Bob McQueen, Ron Murata To help power plant leaders reduce operational risk. Provided four-day courses in Singapore (June and November). Provided four-day courses in: India (February) Malaysia (May) Singapore (May) To help power plant leaders reduce operational risk. N/ATerrapinn Training N/A