Communications and collaboration portals – what’s in it for employees? Elvar Thorkelsson Information Worker Business Group Lead

People Drive Business Outcomes

The New World Of Work One world of business Always on, always connected Transparent organization Simplify working together Find info and improve business Secure and manage content Workplace Trends Role of Software

Collaboration Challenges Employees get 50%-75% of their relevant information directly from other people More than 80% of an enterprise’s digitized information resides in individual hard drives and in personal files Individuals hold the key to the knowledge economy and most of it is lost when they leave the enterprise “The Knowledge Worker Investment Paradox” Gartner Research 07/17/2002

Unified Communications and Collaboration Simplify Working Together Pervasive capabilities for where and how people work Empower Teams Through Workspaces

Unify Business Communications People centric communications with breakthrough economics Personal and Intuitive Personal availability for efficient collaboration Rich, intuitive, seamless experience Accessible from anywhere, on any device Convenient and Integrated Convenient and in context Integrated with collaboration tools Rich platform with broad partner ecosystem Flexible and Trustworthy Breakthrough software and services economics Flexible, integrated, efficient infrastructure Trusted, secure, reliable platform

Empower Teams Through Workspaces Common infrastructure to meet a variety of business needs Share and access information Client application integration to share documents Offline, mobile, cross-firewall workspaces Peer-to-peer workspaces for ad-hoc teaming Deliver diverse capabilities on a common infrastructure Blogs and wikis for distributing insight Notifications, alerts and RSS to keep teams up to date Application templates to deliver rapid business value Secure, manage and control content Document check-in/check-out for version control Admin tools for delegation and site management Rights management and recycle bin to safeguard content

Connect People, Process And Information Deliver insight & information throughout your organization Search People and Information Search unstructured information Connect with experts and view social networks Search and access data from Line of LOB systems Share personal and organizational information Role based and custom “My Sites” for personalized workspaces Organizational portals to publish information across the business End-user tools for creating data-driven applications Enable flexible and secure workflow Rights management for secure sharing on a common infrastructure Pluggable authentication for secure, cross-organizational portals Common cross-application workflow foundation

Enable Work Anywhere Mobilizing to extend enterprise reach and impact Extend the desktop experience Mobile Outlook and Office Communicator –consistent, familiar Find people and information across the enterprise Deliver LOB applications (SAP, Siebel) wherever needed Support a diversity of custom solutions Extend the reach of applications to meet industry-specific needs Access to SharePoint sites to leverage enterprise content.Net compact framework for rapid development Secure, manage and control devices Administer, lockout data and wipe devices remotely Enforce passwords to meet compliance policies Single sign on for direct connection to the corporate network

Portals in Action: Employee Solutions Business Performance Management Employee self-service Enterprise communication and collaboration Benefits: - Better decisions - Increased productivity - Improved customer service - Automated processes - Reduced costs

Portals in Action: Customer Solutions   Customer self-service   Corporate information Web sites   Commerce and transactional portals Benefits: - - Richer relationships - - Open new channels, create new offerings - - Automated processes - - Lower costs

Portals in Action: Partner Solutions   Partner communication   Partner collaboration   Partner self-service Benefits: - - More effective relationships - - Automated processes - - Lower costs

Where Can Portals Help You? Indicators to Watch For Identifying Portal-related issues in your teams: I spend too much time looking for information that I can actually trust I don’t have the data I need to make this decision We’re having trouble working with other groups We have to communicate this information to the rest of the organization I spend too much time on repetitive tasks I have to sign in to three different systems every day We’re not getting enough value out of our partnerships Customers don’t have up-to-date information

Where Can Portals Help You? Common Enterprise Scenarios Company-wide Reduce the time/cost of communicating critical information Connect employees with the information they need Enable collaboration and teamwork Automate manual and/or complex tasks (customers and employees) Improve customer service and partner relationships Finance Dept Create personalized, secure dashboards to communicate key performance indicators and monitor the business Sales Dept. Help sales teams locate critical information needed to win sales and increase customer satisfaction Connect sales reps with subject matter experts across the company Reduce time spent preparing sales proposals and customer meetings HR Dept. Create self-service tools to eliminate manual, repetitive tasks Reduce time/cost of communicating and administering benefits

Example Microsoft portal vision in action: corporate portal in Microsoft’s HR Evgenia Tolkacheva HR Business Partner

© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 16