Remote Service Solutions ATS 8550 Multi User Downloader

Remote Service Solutions Definition The ATS8550 is a Multi Client Remote Service Solution. It is designed for Service providers to remotely configure, diagnose, interact with all Advisor Advanced and Advisor Master panels in the field. With the purpose of offering added value services to their clients.

Remote Service Solutions Benefits Maximize service level Remote maintenance visits Automated tasks Take over panel remotely to support end user/installer on site Optimize operator efficiency Integration possibility in Automation SW 1 GUI per panel connection Multiple panel connections in parallel Minimize cost related to this solution Terminal mode of operation – reduces maintenance client PC Comm. Server to be shared between all operators Need feedback on savings; improved quality / Data

Remote Service Solutions Pricing ATS8550 E- Pricing (Euro) CD with installation files Dedicated 3rd level engineering Support (via phone) to help during installation for 1 year. 2500€ Unlimited Software updates Notifications when new version is available Excl. -- Possibility to fly over engineer (1500€ + travel cost) ATS8550-Support E- Pricing (Euro) Licence for additional 1 year support 750€/yr Free updates Dedicated 3th level engineering support (Through Phone) Excl. -- possibility to fly over engineer (1000€/ day + travel cost) Availability Advisor Advanced – 4 Nov. ‘13 Advisor Master – 1 Jan ‘14 UTC F&S Company Confidential

Remote Service Solutions Approach Large Accounts with Monitoring stations: New customers: explain added value of this solution and try to pull in ATS Master / Advisor Advanced panel solution. Existing customers: explain added value and Support plan in order to move them over from Titan or Standalone Downloader. UTC F&S Company Confidential

Remote Service Solutions Diagnostics Command & Control System status RSSI levels Remote Walktest Arm/disarm Bypass open zones Open Doors Pircam Integration Remote Configuration & Services Test camera Check pic log Save pics Panel Configuration Change user codes Read Event Log UTC FS company confidential

Remote Service Solutions Overview +50 operators Shared SQL Database +100K panels SQL DB PSTN / IP / GPRS UTC FS company confidential

Advisor Advanced ATS8550 Delta Security in France Set up Supports the business model of Delta Tests Start Nov 1 – release Currently training operators Pilot installed Results Feedback Pending

Remote Service Solutions Overview IP/ GSM/ PSTN Communication Server (s) Configuration Server DB Scheduler Task Automation Connector Data Access API Powerful Panel Configuration Tool – USB, IP, GPRS, PSTN Remote Diagnostics - system check, remote walk test Remote Services – change user code, arm/disarm, history log, output activation Multi operator with multi Panel Connections Advisor Advanced / ATS Master support Task Schedular – Automated tasks Remote maintenace check, configuration update,.. Create reports – zone/user overview, remote service report, configuration comparison report Statistics & Batch changes Client or Terminal mode Supports SQL database Easy Panel Discovery – Plug & Play – Call back Speaker : R. Rusek UTC FS company confidential

Remote Service Solutions +50 operators Shared SQL Database +100K panels SQL DB PSTN / IP / GPRS UTC FS company confidential

Remote Service Solutions Operator Automation SW ATS8500 GUI Client xyz Client 123 Connect Open DB Connect Open DB Integration Automation SW via Scripts Automatic launch of ATS8500 & panel lookup in DB Automatic connection to panel Separate ATS8500 GUI per panel Multiple panel connections per operator UTC FS company confidential

Remote Service Solutions Reports HTML / XML format Saved as: “accountnr - date/time - report type” Maintenance report - System Status overview, event log, update Time&date,... Comparison Report - Differences between Panel / DB / Restore point Configuration Report - Overview of Full panel configuration / Specific Sections UTC FS company confidential

Remote Service Solutions Database Statistic XML files SQL DB GUI for bulk changes Database Backup & Restore Statistics Bulk Changes UTC FS company confidential

Remote Service Solutions Task scheduler GUI Create tasks Select time of execution Provide overview executed Task Execute in Armed / disarmed state Import tasks via XML possible UTC FS company confidential

Remote Service Solutions Operator access roles Panel Functionality: command & control actions (1) edit panel config. data (2) uploading panel event log (7) exchange data with a panel (4) browse panel data (3) creating reports (16) taking picture using a cam (17) access to all panels (19) Application functionality: creating, removing restore points (8) panel connections management (9) creating, deleting panels (10) creating database backup (11) restoring database from a backup (12) import/export panel from template (13) connect to panel (14) edit operators roles (15) editing task scheduler in DB (18) 1 2 3 4 8 9 10 11 7 12 13 14 15 16 17 18 19 Admin X Supervisor Operator Config. Eng. Windows Credentials per operator Access rights per operator type 19 Functionalities can be enabled: Panel functionality Application funtionality UTC FS company confidential

Remote Service Solutions Infrastructure Terminal mode Terminal mode Data Access API Automation Connector Client mode Task Scheduler DB Communication Server (s) OH Receiver IP/ GSM/ PSTN PSTN Modems UTC FS company confidential

Remote Service Solutions Panel Connection Direct Call back OH Receiver IP Communication Server (s) PSTN PSTN Modems Direct connection to or from panel Direct connection with Callback Call-back via OH Receiver Supports commands to initiate callback via 3rd party appliciaton UTC FS company confidential

Remote Service Solutions Security Panel account code Installer code AES Encryption key using IP Panel HW identifier Call-back UTC FS company confidential

Remote Service Solutions Infrastructure SQL database MS SQL 2005 or 2008 Support Windows XP, Vista, 7 32/64 bit .NET framework 3.5 Terminal Server Comm server PSTN modem recommended: MOD6000, Baush UTC FS company confidential

Remote Service Solutions Central Monitoring Station – Reduce operational cost Remote Maintenance visits & Automated tasks Ingredients to support efficient IT Infrastructure Increases quality of delivered services to end users Installer - Improve installation time Commissioning Tool Diagnostic Tool Configuration Tool End User - Increase customer retention rate Remote support Immediate response Provide customised reports A Solution with Value