RESUME WRITING

Purpose of the Resume Marketing tool for your job search Marketing tool for your job search Pre-screening tool for employers Pre-screening tool for employers Gain interviews with employers Gain interviews with employers Applying to graduate school Applying to graduate school

Categories  IDENTIFICATION  CAREER OBJECTIVE  EDUCATION/TRAINING  EXPERIENCE  HIGHLIGHT CATEGORIES  REFERENCES

Identification NAME NAME ADDRESS ADDRESS PHONE NUMBER

Identification HEATHER ADLER PRESENT ADDRESS PERMANENT ADDRESS 220-A Bradford Court 571 SE 12th Street Babson Park, FL Pompano Beach, FL (863) (305) PRESENT ADDRESS PERMANENT ADDRESS 220-A Bradford Court 571 SE 12th Street Babson Park, FL Pompano Beach, FL (863) (305)

Career Objective FOCUS ON YOUR: u SKILLS u EDUCATION u GOALS FOCUS ON SITUATION: u CAREER AREAS u POSITION TITLE u TYPE OF ORGANZATION u FUNCTIONAL AREA u POPULATION

Sample Career Objectives SKILLS SKILLS Seeking a position which uses my human relations, organizational, and administrative skills. Seeking a position which uses my human relations, organizational, and administrative skills. EDUCATION EDUCATION Seeking a position where I can use my technical training and Masters of Business Administration. Seeking a position where I can use my technical training and Masters of Business Administration.

HEATHER ADLER Present Address Permanent Address 220-A Bradford Court 571 SE 12th Street Babson Park, FL Pompano Beach, FL (863) (305) CAREER OBJECTIVE To obtain a position in financial management in which my analytical, communication, and organizational skills may be used. To obtain a position in financial management in which my analytical, communication, and organizational skills may be used.

Education/Training u NAME OF DEGREE u DATE OF DEGREE u NAME & LOCATION OF INSTITUTION u MAJOR/MINOR(S) u OVERALL GPA/GPA IN MAJOR u RELEVANT COURSEWORK u ACADEMIC HONORS

HEATHER ADLER CAREER OBJECTIVE: A position in financial management in which analytical, communication, and organizational skills may be used. A position in financial management in which analytical, communication, and organizational skills may be used. EDUCATION: Webber International University, Babson Park, FL Webber International University, Babson Park, FL Bachelor of Business Administration, Finance, April 2007 Bachelor of Business Administration, Finance, April 2007 Minors: Computer Science Minors: Computer Science GPA: 3.3 GPA: 3.3

Experience INCLUDE: position title position title name of organization name of organization organization’s location organization’s location dates employed dates employed duties/skills used/responsibilities duties/skills used/responsibilities accomplishments/results accomplishments/results

HEATHER ADLER EXPERIENCE: SunTrust Bank, Tampa, FL SunTrust Bank, Tampa, FL Staff Auditor (Internship), Summer 2000 Staff Auditor (Internship), Summer 2000 Prepared paperwork and audit report summaries within the Trust Prepared paperwork and audit report summaries within the Trust Administration Administration Assisted with detailed examination of internal controls to ensure Assisted with detailed examination of internal controls to ensure compliance with bank policies and OCC regulations compliance with bank policies and OCC regulations

Sample Action Verbs ADMINISTERED ADMINISTERED ADVISED ADVISED BALANCED BALANCED COMPILED COMPILED CREATED CREATED DEMONSTRATED DEMONSTRATED DESIGNED DESIGNED EXPEDITED EXPEDITED ORGANIZED ORGANIZED PLANNED PLANNED PROPOSED PROPOSED SUPERVISED SUPERVISED TRAINED TRAINED UPDATED UPDATED

Action Verb Examples Sales Representative Sales Representative Initiated and completed all services for new customers, as well as handled all billing problems and service change orders Initiated and completed all services for new customers, as well as handled all billing problems and service change orders Assistant Coach Assistant Coach Instructed 12 team members in basic soccer techniques; designed and implemented new plays Instructed 12 team members in basic soccer techniques; designed and implemented new plays

Optional Categories ACTIVITIES ACTIVITIES AWARDS AWARDS CERTIFICATIONS CERTIFICATIONS COMMUNITY SERVICE COMMUNITY SERVICE COMPUTER SKILLS COMPUTER SKILLS HOBBIES HOBBIES HONORS HONORS INTERESTS INTERESTS LANGUAGES LANGUAGES LICENSES LICENSES MEMBERSHIPS MEMBERSHIPS PRESENTATIONS PRESENTATIONS PROF. ACTIVITIES PROF. ACTIVITIES PUBLICATIONS PUBLICATIONS SCHOLARSHIPS SCHOLARSHIPS SPECIAL PROJECTS SPECIAL PROJECTS SPECIAL SKILLS SPECIAL SKILLS TRAVEL TRAVEL

HEATHER ADLER EXPERIENCE: SunTrust Bank, Tampa, FL SunTrust Bank, Tampa, FL Staff Auditor (Internship), Summer 2000 Staff Auditor (Internship), Summer 2000 Prepared paperwork and audit report summaries within the Trust Prepared paperwork and audit report summaries within the Trust Administration Administration Assisted with detailed examination of internal controls to ensure Assisted with detailed examination of internal controls to ensure compliance with bank policies and OCC regulations compliance with bank policies and OCC regulations HONORS & ACTIVITIES: Dean’s List; Fall 2004, Spring 2005 Dean’s List; Fall 2004, Spring 2005 Women’s Soccer Team; Fall 2004-Present Women’s Soccer Team; Fall 2004-Present Reading Volunteer; Lake Wales Elementary School, August Present Reading Volunteer; Lake Wales Elementary School, August Present

References AVAILABLE UPON REQUEST (Optional) LIST ON SEPARATE SHEET Copy & Paste Heading Copy & Paste Heading Last Name, Page 2 Last Name, Page 2

References for Heather Adler Eddie Anderson, Soccer Coach Webber International University 1201 N. Scenic Highway Babson Park, FL (863) Ms. Jane Doe, Vice President SunTrust Bank 1150 Busch Blvd., Suite 140 Tampa, FL (813) Dr. Keith Wade, Professor Dr. Keith Wade, Professor Webber International University 1201 N. Scenic Highway Babson Park, FL (863)

Personal Data F MARITAL STATUS F BIRTHDATE F HEALTH F PHOTO F HEIGHT/WEIGHT F WILLING TO TRAVEL/RELOCATE DO NOT INCLUDE ON RESUME

What Do You Emphasize? CATEGORY HEADINGS CATEGORY HEADINGS PLACES OF EMPLOYMENT PLACES OF EMPLOYMENT JOB TITLES JOB TITLES SKILLS SKILLS

Do Be clear, concise, and neat Be clear, concise, and neat Use a consistent format for dates, headings, etc. Use a consistent format for dates, headings, etc. Be positive and honest Be positive and honest Carefully check grammar and spelling Carefully check grammar and spelling

Don’t State salary requirements State salary requirements Give reasons for leaving employers Give reasons for leaving employers Limit geographic range Limit geographic range Offer any negative information Offer any negative information

Common Mistakes u TOO LONG u DISORGANIZED u POORLY TYPED/PRINTED u OVERWRITTEN u TOO SPARSE u NOT RESULTS ORIENTED u IRRELEVANCIES u MISSPELLINGS, TYPOS u DOESN’T MATCH OBJECTIVE

PURPOSE OF THE INTERVIEW PURPOSE OF THE INTERVIEW POINT WHERE HIRING DECISIONS ARE MADE POINT WHERE HIRING DECISIONS ARE MADE SCREENING FOR FUTURE INTERVIEWS SCREENING FOR FUTURE INTERVIEWS INFORMATION EXCHANGE FOR THE CANDIDATE AND EMPLOYER INFORMATION EXCHANGE FOR THE CANDIDATE AND EMPLOYER CONVINCE EMPLOYERS THAT YOU’RE THE RIGHT ONE FOR THEIR ORGANIZATION CONVINCE EMPLOYERS THAT YOU’RE THE RIGHT ONE FOR THEIR ORGANIZATION

PREPARATION PREPARATION KNOW YOURSELF KNOW YOURSELF KNOW THE EMPLOYER KNOW THE EMPLOYER

SELF ASSESSMENT SELF ASSESSMENT ACADEMIC BACKGROUND & PERFORMANCE ACADEMIC BACKGROUND & PERFORMANCE EXPERIENCE--RELATED & UNRELATED EXPERIENCE--RELATED & UNRELATED SPECIAL SKILLS--LANGUAGES, COMPUTERS SPECIAL SKILLS--LANGUAGES, COMPUTERS ACTIVITIES ACTIVITIES PERSONAL QUALIFICATIONS PERSONAL QUALIFICATIONS CAREER GOALS/OBJECTIVE CAREER GOALS/OBJECTIVE

RESEARCHING EMPLOYERS RESEARCHING EMPLOYERS ENABLES YOU TO ASK WELL- INFORMED QUESTIONS. ENABLES YOU TO ASK WELL- INFORMED QUESTIONS. ALLOWS YOU TO SEE HOW YOU COULD FIT IN THE ORGANIZATION. ALLOWS YOU TO SEE HOW YOU COULD FIT IN THE ORGANIZATION. IT IS EXPECTED BY INTERVIEWERS. IT IS EXPECTED BY INTERVIEWERS.

KNOW THE EMPLOYER KNOW THE EMPLOYER size of the organization or industry size of the organization or industry organizational structure/career paths organizational structure/career paths % annual sales growth in last 5 years % annual sales growth in last 5 years current events, trends, & stock prices current events, trends, & stock prices geographic locations/ home office geographic locations/ home office who the competition is who the competition is age of senior staff or top management age of senior staff or top management number of facilities, plants/stores, etc. number of facilities, plants/stores, etc. products or services products or services

GENERAL INFORMATION GENERAL INFORMATION Employer Literature Employer Literature Better Business Bureau Better Business Bureau Business Directories Business Directories Chamber of Commerce Chamber of Commerce Dept. of Labor Dept. of Labor Libraries Libraries Phone Directories Phone Directories Newspapers Newspapers Worldwide Web (WWW) Homepages Worldwide Web (WWW) Homepages

INTERVIEW BEHAVIOR

DO.... DO.... ARRIVE EARLY ARRIVE EARLY SHAKE HANDS FIRMLY SHAKE HANDS FIRMLY MAKE DIRECT EYE CONTACT MAKE DIRECT EYE CONTACT SIT UP STRAIGHT SIT UP STRAIGHT LISTEN CAREFULLY LISTEN CAREFULLY SPEAK CLEARLY & DISTINCTLY SPEAK CLEARLY & DISTINCTLY SMILE SMILE ADDRESS INTERVIEWER BY TITLE ADDRESS INTERVIEWER BY TITLE

DO NOT... DO NOT... CHEW GUM, CANDY CHEW GUM, CANDY BAD MOUTH BAD MOUTH PLAY “COOL” PLAY “COOL” STARE DOWN THE INTERVIEWER STARE DOWN THE INTERVIEWER INTERRUPT INTERRUPT SLOUCH SLOUCH SMOKE BEFORE THE INTERVIEW SMOKE BEFORE THE INTERVIEW WEAR HEAVY COLOGNE OR PERFUME WEAR HEAVY COLOGNE OR PERFUME

STRUCTURE OF A TYPICAL INTERVIEW GREETING GREETING SMALL TALK SMALL TALK OPENING QUESTIONS OPENING QUESTIONS PROBING SPECIFICS PROBING SPECIFICS INTERVIEWEE’S QUESTIONS INTERVIEWEE’S QUESTIONS CLOSE CLOSE

QUESTIONS????? QUESTIONS????? EDUCATIONAL BACKGROUND EDUCATIONAL BACKGROUND EXPERIENCE EXPERIENCE CAREER GOALS CAREER GOALS PERSONAL QUALITIES PERSONAL QUALITIES BEHAVIORAL BEHAVIORAL RESULTS-ORIENTED QUESTIONS RESULTS-ORIENTED QUESTIONS SENSATIVE QUESTIONS SENSATIVE QUESTIONS

EDUCATIONAL BACKGROUND Sample Questions EDUCATIONAL BACKGROUND Sample Questions Why did you choose your major? Why did you choose your major? In what courses did you excel? In what courses did you excel? What courses have you enjoyed the most? the least? Why? What courses have you enjoyed the most? the least? Why? Do you have plans for continued study? Do you have plans for continued study?

EXPERIENCE Sample Questions EXPERIENCE Sample Questions How has your experience prepared you for a position with our organization? How has your experience prepared you for a position with our organization? Of what achievement are you proudest? Of what achievement are you proudest? Describe your most rewarding experience. Describe your most rewarding experience. Describe an experience where you faced a frustrating situation & how you dealt with it. Describe an experience where you faced a frustrating situation & how you dealt with it.

CAREER GOALS Sample Questions CAREER GOALS Sample Questions What do you really want to do in life? What do you really want to do in life? What are your short-term and long-term career goals? What are your short-term and long-term career goals? Why did you establish these goals & how do you plan to achieve them? Why did you establish these goals & how do you plan to achieve them? Why did you choose the career you are seeking to enter? Why did you choose the career you are seeking to enter?

PERSONAL QUALITIES Sample Questions PERSONAL QUALITIES Sample Questions How would people who know you well describe you? How would people who know you well describe you? How would you describe yourself? How would you describe yourself? What qualities do you have that will make you successful in this field? What qualities do you have that will make you successful in this field? What motivates you to do your best work? What motivates you to do your best work?

BEHAVIORAL Sample Questions BEHAVIORAL Sample Questions Give me an example of a situation where you demonstrated initiative and commitment. Give me an example of a situation where you demonstrated initiative and commitment. Discuss an experience where you produced measurable results. Discuss an experience where you produced measurable results.

RESULTS ORIENTED ANSWERS What was the situation? How did you handle it? What was the outcome?

SAMPLE RESPONSE SAMPLE RESPONSE “I saw_________needed funding in order to continue its services....” “I saw_________needed funding in order to continue its services....” “So I organized a committee and prepared a proposal for student government...” “So I organized a committee and prepared a proposal for student government...” “I persistently lobbied for the proposal and was awarded $50,000 for the project.” “I persistently lobbied for the proposal and was awarded $50,000 for the project.”

EXAMPLES OF SENSITIVE QUESTIONS EXAMPLES OF SENSITIVE QUESTIONS How old are you? How old are you? Are you planning to marry? Are you planning to marry? Are you divorced? Are you divorced? What is your religious background? What is your religious background? Do you have children? Do you have children? Do you have any physical disabilities? Do you have any physical disabilities? Have you ever been arrested? Have you ever been arrested?

YOUR QUESTIONS YOUR QUESTIONS

RESULT OF THOROUGH RESEARCH RESULT OF THOROUGH RESEARCH REFLECT SINCERE INTEREST & AWARENESS OF NEEDS REFLECT SINCERE INTEREST & AWARENESS OF NEEDS WERE NOT ANSWERED BY OTHER SOURCES OF INFORMATION WERE NOT ANSWERED BY OTHER SOURCES OF INFORMATION

ABOUT THE POSITION ABOUT THE POSITION Is it a new position or was predecessor promoted? Is it a new position or was predecessor promoted? What are the responsibilities? What are the responsibilities? How does this position interact with other departments? How does this position interact with other departments? What is a typical day? What is a typical day?

ABOUT THE ORGANIZATION Have they hired FSU graduates in the past? Have they hired FSU graduates in the past? What is the typical career path for persons hiring into this position? What is the typical career path for persons hiring into this position? What is the employer’s management philosophy? What is the employer’s management philosophy? What skills lead to success in this organization? What skills lead to success in this organization?

ABOUT TRAINING/ EVALUATION ABOUT TRAINING/ EVALUATION How is training for new employees conducted? How is training for new employees conducted? How is performance evaluated? and how often is this done? How is performance evaluated? and how often is this done? What type of supervision is provided? What type of supervision is provided? What opportunities are there for staff development? What opportunities are there for staff development?

QUESTIONS TO AVOID IN THE INITIAL INTERVIEW QUESTIONS TO AVOID IN THE INITIAL INTERVIEW SALARY SALARY BENEFITS BENEFITS VACATION/LEAVE TIME VACATION/LEAVE TIME PERKS PERKS

AFTER THE INTERVIEW AFTER THE INTERVIEW THANK-YOU LETTER THANK-YOU LETTER EVALUATION EVALUATION

THANK-YOU LETTERS THANK-YOU LETTERS REAFFIRM INTEREST REAFFIRM INTEREST IMPROVE/UPDATE ANSWERS IMPROVE/UPDATE ANSWERS MENTION POINTS OVERLOOKED IN INTERVIEW MENTION POINTS OVERLOOKED IN INTERVIEW

EVALUATE EVALUATE WHAT WOULD YOU DO DIFFERENTLY? WHAT WOULD YOU DO DIFFERENTLY? WHERE CAN YOU IMPROVE? WHERE CAN YOU IMPROVE? WHAT WERE YOUR IMPRESSIONS? WHAT WERE YOUR IMPRESSIONS? WHAT CAN YOU EXPECT NEXT? WHAT CAN YOU EXPECT NEXT?

Other than the ability & willingness to do the job what is the one quality that impresses you most about a candidate during a job interview? Other than the ability & willingness to do the job what is the one quality that impresses you most about a candidate during a job interview? verbal skills (38%) verbal skills (38%) enthusiasm (24%) enthusiasm (24%) appearance (8%) appearance (8%) honesty/integrity (7%) honesty/integrity (7%) past experience (7%) past experience (7%) poise/self-confidence (4%) poise/self-confidence (4%) directness/ directness/ eye contact (2%) eye contact (2%) etiquette/manners (2%) etiquette/manners (2%) positive attitude (2%) positive attitude (2%) preparedness (2%) preparedness (2%) professionalism (2%) professionalism (2%) sense of humor (2%) sense of humor (2%)