Steve Bosserdet David Holden Chris ProkopankoPushpa Shanmugam First Class Solutions, Inc.

Important Facts & Potential Problems Frank O’Brien - President Willingness to upgrade the computers Knows something is wrong, but not really sure what is going on Papo O’Brien – Executive Vice-President “Thinking big” Don’t know too much about what he does for FSS Fritz Felscher – Vice-President Idea Guy Does not know the details of the current IS system Frank O’Brien - President Willingness to upgrade the computers Knows something is wrong, but not really sure what is going on Papo O’Brien – Executive Vice-President “Thinking big” Don’t know too much about what he does for FSS Fritz Felscher – Vice-President Idea Guy Does not know the details of the current IS system

Important Facts & Potential Problems Cont. Barbara Lux – Head of Operations Created the cutting slips Manages employees schedules Knowledge of some of the current processes Hank Thaker – Distribution Manager Knows the workings of the distribution plant Larry Schmadko – Director of Store Management Knows the store location side of FSS Barbara Lux – Head of Operations Created the cutting slips Manages employees schedules Knowledge of some of the current processes Hank Thaker – Distribution Manager Knows the workings of the distribution plant Larry Schmadko – Director of Store Management Knows the store location side of FSS

Important Facts & Potential Problems Cont. Doug Zimmermann – Data Processing Willingness to work with FCS Knows a lot of the current processes from the technology side of things Seem private and protective of his code and documentation Seems to have more work than he can handle May not want to work with us for job security reasons Alice Vyskocil – Accounting Knows the accounting system Knows that problems exist in the accounting system Doug Zimmermann – Data Processing Willingness to work with FCS Knows a lot of the current processes from the technology side of things Seem private and protective of his code and documentation Seems to have more work than he can handle May not want to work with us for job security reasons Alice Vyskocil – Accounting Knows the accounting system Knows that problems exist in the accounting system

Important Facts & Potential Problems Cont. Ted Orlando – Catering Manager According to Fritz he has new ideas Knows the catering system and what goes on there Pam Bradford – Personnel Director Knows the employees that work at the store locations May know information about employee schedules and scheduling Ted Orlando – Catering Manager According to Fritz he has new ideas Knows the catering system and what goes on there Pam Bradford – Personnel Director Knows the employees that work at the store locations May know information about employee schedules and scheduling

Memo

First Class Solutions, Inc.