Port In Process Guidelines Telenor

In Pakistan … MNP is as EASY as …

Mobile Number Portability… Number must be on Customer’s Name SIM should be active before Ported In Customer CNIC Biometric Verification Once a number is ported in it can not be ported out before 60 days - MSP

Step Wise MNP process for Customer This messages is valid till 20 days 1 2 3 Visit sales and service center for SIM collection and BVS with the PIN code received in SMS Write “MNP” “667” Details to 76XXX 76345 = Telenor 76300 = Mobilink 76333= Ufone 76313 = Zong 76321 = Warid Dear Customer, welcome to Telenor, the PIN for Mobile number 03035179479 is 99999. Please visit nearest sales and service center to confirm the request MSISDN: 03035179479 Name: Amal Rauf CNIC: 37405-7907760-8 IMSI: 187388731980 Activation Date: 14- 05-2015 Connection-TYPE-PRE How would customer know that his number is ported in successfully ? CRO will guide the charges of sending SMS at short code 667 @ Rs.2+tax/ SMS CRO will guide the charges of sending SMS at short code 667 @ Rs.2+tax/ SMS This messages is valid till 20 days Customer can visit Sales and service center till 20 days of using 667 /76XXX

Port In Process Prepaid – At Backend Mobile Operator Recipient PMD (Centralized Body) Mobile Operator Donor Forward to Donor Operator and send ACK to Recipient operator Generates NPR Accept/Reject 9 Biz hours (T1) 9 Biz hours (T3) Execution by Recipient (TAT 9 business Hrs) Ready of MNP will trigger Termination order against the MSISDN. 24 Biz hours (T4) PMD triggers RFS Broadcast to all CMOs along with updated RN D06YY All CMOs to confirm back PMD with NP Activated after RN update NP RFS Broadcast is to be triggered by Recipient within 4 Business hours to PMD 4 Biz hours(T5) 1 Biz hour Ported In MSISDN at NP Activated Same steps to be followed for Port Out as NPR always initiates from Recipient End

Port In Process Postpaid – At Backend Mobile Operator Recipient PMD (Centralized Body) Mobile Operator Donor Donor operator puts NPR on Hold 9 days for Non-IR 14 days for IR Forward to Donor Operator and send ACK to Recipient operator Generates NPR Accepted by Donor 9 Biz hours Before sending Execution, Recipient operator will create a billing account against the MSISDN in CRM ( account remains in suspended mode) 9 Biz hours (T3) Ready of MNP will trigger Termination order against the MSISDN. 24 Biz hours (T4) PMD triggers RFS Broadcast to all CMOs along with updated RN D06YY NP RFS Broadcast is to be triggered by Recipient within 4 Business hours to PMD 4 Biz hours(T5) All CMOs to confirm back PMD with NP Activated after RN update 1 Biz hour Ported In MSISDN at NP Activated Same steps to be followed for Port Out as NPR always initiates from Recipient End

CRM Messages Flow for Port Ins Telenor Mobilink Recipient PMD Donor R NPR Now Recipient has 9 B-hrs to respond with NP-Exe Here Installation Order is created and sent into suspension mode NPC after receiving NP-RFS from Recipient will trigger RFS Broadcast to all Operators including donor along with D06yy Its 10:10 am Day 1 Here We will see how exchange of messages take place amongst Recipient, PMD and the Donor Irrespective of Product type (Pre/Post), Donor now has 9 b-hrs to respond via NP Hold / NP Reject / NP Accept Now Donor has 24 C-hrs to respond with NP-Ready. At this point, Termination Order is initiated and and services are de-activated with current (Donor) Operator Now Recipient has 4 C-hrs to respond with NP-RFS (ready for Service). This triggers un-suspension pending and on-net incoming Is operational. 2ndly RN or D(xxyy) is assigned to the number All CMOs now have 1 c-hr to respond with NP-Activated, that enables them to define Routing ID D06yy at their end as well We take an ideal prepaid scenario, where NP accept is required to be sent Its 10:10 pm Day 2 & Number is now active with Recipient operator  NPR am 3 6 9 12 11 10 2 1 8 5 7 4 Day NP Hold pm 3 6 9 12 11 10 2 1 8 5 7 4 Day am 3 6 9 12 11 10 2 1 8 5 7 4 Day NP Hold pm 3 6 9 12 11 10 2 1 8 5 7 4 Day am 3 6 9 12 11 10 2 1 8 5 7 4 Day pm 3 6 9 12 11 10 2 1 8 5 7 4 Day pm 3 6 9 12 11 10 2 1 8 5 7 4 Day D pm 3 6 9 12 11 10 2 1 8 5 7 4 Day am 3 6 9 12 11 10 2 1 8 5 7 4 Day pm 3 6 9 12 11 10 2 1 8 5 7 4 Day NP Reject NP Reject D NP Accept All other CMOs NP Accept NPC CRM NPG NP Activated D R NP Exe NP Exe pm 3 6 9 12 11 10 2 1 8 5 7 4 Day pm 3 6 9 12 11 10 2 1 8 5 7 4 Day NP Ready NP Ready D NP RFS NP RFS R NP Activated NP Activated D NP RFS-Broadcast NP Activated

Rejections Controllable Rejections Un-controllable Rejections R05A Name Mismatch Contractual Obligation MSISDN Change R05B R02A R08B NIC-CNIC Mismatch Not a primary number Change of Ownership R05C R03A Disconnected Number R09A 667 service not used SIM # Mismatch R04A Blocked SIM R06A Balance Outstanding R07A MSP All these rejections ( if applicable) will be given by Donor Operator during the porting process

Timer Violation T 1 – 9 hrs. T1 NPR Response Time T 2 - 9 hrs. T2 (T2 < T1 < T10) T 3 - 20 hrs. Execute Response Time T 4 – 4 hrs. Ready Response Time T 5 – 5 hrs. Broadcast Response Time T 7 – 9 hrs. Accept Response Time T 10 -10 hrs. T2 < T1 < T10 T 15 - 1 hrs. T15 < T17 < T16 T 16 -20 hrs. T17- 20 hrs. Hold Response Time Recipient and Donor operators must adhere to these Timers with respect to messages exchange

MNP Sale process through Biometric @ Sales and Service Center – High Level Enter MSISDN PIN Code Package Plan Product Type Enter IMSI Select Donor (drop down) Enter Dealer ID Enter Access Level Biometric Verification of Customer on NPR Page

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