Code : STM#360-3 Samsung Electronics Co., Ltd. Outlook and TTS Operation Distribution EnglishED01

© Samsung Electronics Co., Ltd. 2 Objectives After successful completion of the course the trainees should be able to execute the following activities.

© Samsung Electronics Co., Ltd. 3 Contents Outlook Outlook TTS TTS

© Samsung Electronics Co., Ltd. 4 Outlook Outlook What is Outlook Add-In ? Using Outlook Add-In Trouble shooting Outlook Add-In interface

© Samsung Electronics Co., Ltd. 5 What is Outlook Add-In? To add a specific function in outlook. Add-In is type of dll. Add-In dll has a few dependency dll, ocx. Installing Add-In, Click the button “download”

© Samsung Electronics Co., Ltd. 6 What is Outlook Add-In?

© Samsung Electronics Co., Ltd. 7 Outlook Add-In interface Outlook Outlook Add-In UMSclient(syncronizing) VoIP(upload/download) Toolbar UMS util (Voice Operator) Custom Form UMSutil (VoiceOperator) IP_UMS Server

© Samsung Electronics Co., Ltd. 8 Using Outlook Add-In Configuration Voice Fax

© Samsung Electronics Co., Ltd. 9 Using Outlook Add-In Configuration Voice Fax Outlook is registered in UMS server as ums client. Outlook receive voic , and fax through the registered account Also, the resisted account must be registered in POP3

© Samsung Electronics Co., Ltd. 10 Using Outlook Add-In Configuration Voice Fax Getting a new voic from phone, outlook has a new with a yellow speaker icon. Opening the , the form has a voice media control.

© Samsung Electronics Co., Ltd. 11 Using Outlook Add-In Configuration Voice Fax Through Operating of control “ ▶ ”, you can listen to voic . The voic is serviced after downloading from UMS server. Listening the mail, the color of mail icon is changed to green.

© Samsung Electronics Co., Ltd. 12 Using Outlook Add-In Configuration Voice Fax 1.Record 2.Pause 3.Stop 4.Play 5.Go first 6.Go end 7.Input a extension number to send voic 8.Send voic 9.Save recording to wave file

© Samsung Electronics Co., Ltd. 13 Using Outlook Add-In Configuration Voice Fax Save Save folder is configured in configuration of Outlook Add-In. The name of default save folder is “IP-UMS Save”

© Samsung Electronics Co., Ltd. 14 Using Outlook Add-In Configuration Voice Fax Delete You can use a default delete folder.

© Samsung Electronics Co., Ltd. 15 Using Outlook Add-In Configuration Voice Fax An Usage of is the same as the original usage. is also synchronized in case of reading, saving and deleting.

© Samsung Electronics Co., Ltd. 16 Using Outlook Add-In Configuration Voice Fax If there is FaxSend license in UMS license, Outlook Add-In toolbar has a button of sending fax. To use functionality of sending fax, you should install a fax driver from user web client A fax driver is automatically downloaded from left screen if you have FaxSend license.

© Samsung Electronics Co., Ltd. 17 Using Outlook Add-In Configuration Voice Fax Getting a new faxl from UMS, outlook has a new fax with a yellow fax icon. Opening the , the form has a attached tiff file.

© Samsung Electronics Co., Ltd. 18 Using Outlook Add-In Configuration Voice Fax By opening tiff file, you can see fax image file. Viewing the mail, the color of mail icon is changed to green

© Samsung Electronics Co., Ltd. 19 Using Outlook Add-In Configuration Voice Fax 1.Fax coverpage file 2.Fax mainpage file 3.Destination tel number 4.Reservation of sending a fax 5.Send a fax

© Samsung Electronics Co., Ltd. 20 Using Outlook Add-In Synchronization Outlook synchronizes to phone in two way. A synchronization is started after registering Outlook Add-In. A synchronization must be just done when a date of received mail is over a date of Outlook Add-In registration. synchronizing ReadNew Voice Fax

© Samsung Electronics Co., Ltd. 21 Trouble shooting Log file location c:/temp/OfficeServ_IPUMS[ymmdd].log 18:17:31.359[T] :Samsung Electronics OfficeServ IP_UMS™ Dynamic Linking Library 18:17:31.359[T] :COPYRIGHT ⓒ 2005, SAMSUNG ELECTRONICS CO.,LTD. (INTERNATIONAL VERSION) 18:17:32.359[F] :Login : Function is started. [WTC=000,SC= ] 18:17:32.359[G] :BEGIN LISTEN : Listening is started. [WTC=000,SC= ] 18:17:32.390[S] |OSUMSUOI |(0047b) 18:17:32.390[W] :Wating : Waiting server answer. [WTC=034,SC=UOI] 18:17:33.687[R] |OSUMSUOI S |(0055b) 18:17:33.687[W] :Wating : Server answer is arrived well. [WTC=034,SC=UOI] 18:17:33.687[F] :Login : Function is finished. [WTC=000,SC= ] 18:20:18.484[F] :Read : Function is started. [WTC=000,SC= ] 18:20:18.500[S] |OSUMSUOI |(0303b) 18:20:18.515[F] :Read : Function is finished. [WTC=032,SC=UOI] 18:20:18.609[F] :Read : Function is started. [WTC=032,SC=UOI] 18:20:18.625[S] |OSUMSUOI |(0303b) 18:20:18.625[F] :Read : Function is finished. [WTC=032,SC=UOI] 18:20:25.140[F] :Read : Function is started. [WTC=032,SC=UOI] 18:20:25.140[S] |OSUMSUOI |(0303b) 18:20:25.140[F] :Read : Function is finished. [WTC=032,SC=UOI] Start

© Samsung Electronics Co., Ltd. 22 Trouble shooting Log Code Description of function type 18:17:32.359[F] :Login : Function is started. [WTC=000,SC= ] 18:17:32.359[G] :BEGIN LISTEN : Listening is started. [WTC=000,SC= ] 18:17:32.390[S] |OSUMSUOI |(0047b) 18:17:32.390[W] :Wating : Waiting server answer. [WTC=034,SC=UOI] 18:17:33.687[R] |OSUMSUOI S |(0055b) 18:17:33.687[W] :Wating : Server answer is arrived well. [WTC=034,SC=UOI] 18:17:33.687[F] :Login : Function is finished. [WTC=000,SC= ] F Function start or finish Log codeDescription GGeneral WWait for( waiting for server response after sending data ) EFunction Error SSend data RReceive data

© Samsung Electronics Co., Ltd. 23 Trouble shooting Send data Received data OSUMSUOI A A. OSUMSUOI : OfficeServ IP-UMS header 0000 : a length of data : client IP 3202 : client UMS extension : function code OSUMSUOI S A B A : a length of data the others : the same as send data B : received data from UMS server

© Samsung Electronics Co., Ltd. 24 TTS TTS Using TTS Trouble shooting TTS interface

© Samsung Electronics Co., Ltd. 25 TTS Interface IP-UMS Text Read TTS daemon (tts_srv) TTS Engine Text Transform (tts) Invoke tts Request a service to server pool Request transform text to speech Response to transform Return pcm file Transform pcm to 729 & Database update

© Samsung Electronics Co., Ltd. 26 Using TTS After installing TTS, you can set tts language. You can just select languages in IP-UMS license even though you install many languages.

© Samsung Electronics Co., Ltd. 27 Using TTS If you start UMS in setup screen, you can make sure tts_srv daemon is alive through “ps –aef|grep tts_srv”. The number of Tts_srv daemon is two or three more than the number of tts port in IP-UMS license.

© Samsung Electronics Co., Ltd. 28 Using TTS Operation Listening TTS voice which is transformed from phone. Listening TTS voice which is transformed announcement or text schedule from web client. If a text is a long sentence, Text to speech conversion takes time so that you could listen waiting music for a while. IP-UMS (including TTS engine) 1 2

© Samsung Electronics Co., Ltd. 29 Trouble shooting Not conversion listening “No message is recorded “. listening waiting music continually. → Check the log “tts_srv.log”(/OfficeServ/ums/log/) [ :08:16] ScanSoft TTS Convert Start !!! [ :08:16] TTSport=7000 [ :08:16] data= bsko [ :08:16] file= [ :08:17] TTS: File( ) -> 1, SendQueueID -> [ :11:57] [R] queueID: [ :11:57] ScanSoft TTS Convert Start !!! [ :11:57] TTSport=7000 [ :11:57] data=hello? [ :11:57] file= [ :11:57] TTS: File( ) -> 1, SendQueueID -> Return code 1 is correct

© Samsung Electronics Co., Ltd. 30 Trouble shooting If return code is not 1, check license key,TTS installation and database setup. → Check the license key( /OfficeServ/ums/log/tts_srv.log) [ :58:07] ========================================================== [ :58:07] TTS Server Started ! [ :58:07] [ :58:07] SHARED_COUNT SET [count=0] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET MAC[00D0B793B3E1] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET VER[11] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET UMS[64] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET TTS[2] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET LAN[2] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET [1] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET FAXYN[0] [ :00:53] LICENSE_TO_SHM SHMMEMORY GET LangList1[ ] [ :00:53] LICENSE_TO_SHM SHMMEMORY GET LangList2[ ] [ :00:53] LICENSE_TO_SHM SHMMEMORY GET LangList3[ ] PC’s mac address UMS version The number of tts ports The number of tts languages

© Samsung Electronics Co., Ltd. 31 Trouble shooting → Check TTS installation ( /usr/local/ScanSoft/RealSpeak4.0/speech/install/ ) /usr/local/ScanSoft/RealSpeak_4.0/speech/install: l total 16 drwxr-sr-x 4 root root 4096 Oct 18 20:28./ drwxr-sr-x 5 root root 4096 Oct 18 20:22../ drwxr-xr-x 2 root root 4096 Sep 11 22:41 voice-Emily/ drwxr-xr-x 2 root root 4096 Sep 11 22:48 voice-Lee/ The languages which is installed

© Samsung Electronics Co., Ltd. 32 Trouble shooting → Check database setup ( /usr/local/ScanSoft/RealSpeak4.0/speech/install/ ) /: mysql Mysql> use IP-UMS; mysql> select TTS_LANG from UMS_USER where umsid='2001'; | TTS_LANG | | American English | row in set (0.00 sec) mysql> select TTS_VOICE from UMS_USER where umsid='2001'; | TTS_VOICE | | Tom | row in set (0.00 sec) mysql> The language which is selected The name of voice which is selected ※ If database has the difference information, you should select a TTS language and voice from your profile through web. extension

© Samsung Electronics Co., Ltd. 33 Trouble shooting If return code is 1 from tts_srv.log file but tts converion is not correct, check license. → Check the license key( /OfficeServ/ums/log/tts_srv.log) [ :58:07] ========================================================== [ :58:07] TTS Server Started ! [ :58:07] [ :58:07] SHARED_COUNT SET [count=0] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET MAC[00D0B793B3E1] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET VER[11] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET UMS[64] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET TTS[2] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET LAN[2] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET [1] [ :58:07] LICENSE_TO_SHM SHMMEMORY GET FAXYN[0] [ :00:53] LICENSE_TO_SHM SHMMEMORY GET LangList1[ ] [ :00:53] LICENSE_TO_SHM SHMMEMORY GET LangList2[ ] [ :00:53] LICENSE_TO_SHM SHMMEMORY GET LangList3[ ] PC’s mac address UMS version The number of tts ports The number of tts languages

© Samsung Electronics Co., Ltd. 34 Trouble shooting Conversion is doing, but all of the text are not transformed → In case of too many connection → In that case, you should increase TTS ports so you need another UMS license that cover more client TTS request.

Samsung Electronics Co., Ltd.