RETENTION PLANNING NAME ROLL NO. Mahesh Nair 26 Renita Rebello 40 Sachin Howal 16 Minal Sawant 48 Siji Mathew 53 Minal Ghag 13

Content Meaning- Employee Retention Reason why employee come/ stay with organization The Three Rs of Employee Retention Keep Employees KEi's Employees Retention Wheel Hiring, Learning, Communicating and Paying. Employee Retention Tools How to Help Managers With Employee Retention Makes employees to "fall in Love" with your organization. Myths Simple Rule- Engage employers are retained employees. Case Study- Wipro BPO

What Is 'Employee Retention' ? Employee retention is all about keeping good people.’ Getting our compensation and benefits into line with the marketplace. It’s about culture and how employees are treated. It’s about presenting a consistent, effective employer proposition across the entire employee life cycle, thus ensuring that the employer source, hire, manage, and develop employees who partner with them in achieving the organizational goals.’

REASON FOR EMPLOYEE TO COME TO THE ORGANISATION Pay Location Benefits Advancement Possibilities Job Security Nature Of Work Personal and Family Time   

REASONS FOR EMPLOYEE TO STAY WITH THE ORGANISATION Confidence Factor Emotional Factor Trust Factor Fit Factor Listening Factor

The Three R’s of Employee Retention Reward Recognition Respect

Benefits of three R’s” approach   Increased productivity  Improved profits Reduced absenteeism A more pleasant work environment.

Keep Employees KEi’s system is the first comprehensive, web-based for employee retention. Employee Retention Wheel comprises of 3 Rings. Inner ring a has greater impact compared to the two outer rings 5058 West ridge Dr. > Fort Collins, CO 80526 1-888-458-1885, www.keepemployees.com

Inner Ring Finding candidates Sorting applicants Choosing employees Starting employees Informing employees Improving employees  Rewarding employees  Attitude for employing

Four Most Important linkage Between Employers & their Employees… HIRING LEARNING COMMUNICATION PAYING

Good Hiring Solutions Attitude/Behavior Questionnaires Sort Process Behavioral Competency Interviewing Choose Process Background Verifications Choose Process Qualify the Applicant Pool Find Process

Good Treatment Solutions Learning Communication Paying Good Treatment Solutions

Learning Solutions Supervisor/Employee Partnering Attitude Process New Employee Orientation Start Process Skills Improvement Planning Improve Process Training Scheduling, Delivering, Improve Process

Communication Solutions Turnover Vulnerability Analysis Attitude Process Interactive Employment Policies Attitude Process Employee Responsibility Documents Inform Process Real-Time Decision Making Inform Process 15

Paying Solutions Pay Calculating Setting Base Pay Reward Process Team Goal Setting & Incentive Reward Process Pay Calculating

Paying Solutions SETTING BASE PAY TOOL Skills level rating grid Performance Feedback profile Pay slotting chart TEAM GOAL SETTING 1. Goal Setting Template 2. Cash Calculator 3. Incentive Calculator

Employee Retention Tools Employee Reward Program Career Development Program Performance based Bonus Employee Referral Plan Loyalty Bonus Giving a voice to the Knowledge Banks Employee Recreation Gifts at some Occasions Accountability Surveys

How to Help Managers With Employee Retention Integrate core values about people and a mission and vision Performance development Plan Training in Core Management Skills Management development coaching and feedback. Schedule and hold learning organization events. Funding for conferences and educational development. 360 degree feedback recognize and value employees, Coach employee performance, Handle employee complaints and problems, Provide a motivating work environment, and Hold career development discussions with employees.

Makes employees to "fall in " with your organization. Treat your employees like you treat your most valuable clients Strong retention strategies become strong recruiting advantages. Retention is much more effective when you put the right person into the right job. Money is important but it is not the only reason people stay with an organization. Employee committees to help develop retention strategies is a very effective strategy. Leadership must be deeply invested in retention. Recognition, is a powerful retention strategy. Remember, the "Fun Factor". Know the trends in benefit packages.

Myths People most often leave a company for more pay. Incentive programs produce long-term profits and improve productivity and morale. People don’t want more responsibility.

Simple Rule- Engage employees are retained employees. Engaged employees Committed to the organization Far more productive then disengaged employees Extremely profitable Provide excellent customer service Much safer in the workplace Inspire fellow employees to do great work Very effective in attracting new employees http://www.contentwriter.in/articles/hr/employee-retention-tools.htm

Wipro BPO Wipro BPO has been rated as one of the Best Employers in India (Best Employers Hewitt Survey for 2007). Wipro Spectra mind has been awarded the NHRDN (National HRD Network) Trailblazers Award 2004 during the International NHRD Conference 2004, hosted in Bangalore. Wipro Spectra mind was also noted for its innovative practices in the areas of attracting the right talent, reward and recognition, promoting fun as a written down operating principle, learning, employee communication and compensation which are amongst the key reasons for the spectacular success of the company. Wipro BPO, Spectra 2nd, 3rd Floor, Spectra Building, Hiranandani Gardens, Powai, Mumbai - 400 076, http://careers.wipro.com/bpo/index.htm

Different Types of Services Being Offered By WIPRO (bpo) Customer Support Services Technical Support Services Telemarketing Services Employee IT Help-desk Services Insurance Processing Data Entry Services / Data Processing Services Data Conversion Services Scanning, OCR with Editing & Indexing Services Book Keeping and Accounting Services Form Processing Services: Internet / Online / Web Research

BENEFITS PROVIDED A part from the legal and mandatory benefits such as provident-fund and gratuity, below is a list of other benefit: Group Medi-claim Insurance Scheme Personal Accident Insurance Scheme Subsidized Food and Transportation Company Leased Accommodation Recreation, Cafeteria, ATM and Concierge facilities Corporate Credit Card Personal Health Care (Regular medical check-ups) Loans and Educational Benefit Performance based incentives Flexi-time Flexible Salary Benefits Regular Get together and other cultural programs Wedding Day Gift Employee Referral Scheme Employee Stock Option Plan

HR practices Method of calculating employee turnover-. No of the employees in the beginning of year/ no of employees in the closing year*100 Organization attrition rate (2007-2008)- 15% Reasons for attrition- Competitors, better salaries, Employee benefits- Night Shift allowances, conveyance allowances, food coupons, incentives, transportation other benefits. Improve retention- Career Development, Reward & Recognition, Steps taken to reduce attrition- Good Training Calendar, salary rise as per market standards, better career growth, healthy environment at work place Step to cope with attrition- Providing Training, personal development. Retention strategies- Reward & Recognition

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