Using FoE to Promote a Culture of Continuous Improvement Austin Lane, President, LSC-Montgomery Wendell Williams, VPSS, LSC-Montgomery Chris Tkach, Director, IE, LSC-Montgomery

Lone Star College-Montgomery: Overview LSC-Montgomery Founded 1995 Large Urban/Suburban Associates College (13,230 students) 151 Full Time Faculty, 318 adjunct Total of 900 Employees The Woodlands, Texas (30 minutes north of Houston) Feeder ISDs - Conroe, Montgomery and Willis Top Transfer Destination – Sam Houston State University

Lone Star College-Montgomery: Overview Lone Star College System - Serves More than 75K students Campuses: North Harris, Kingwood, Tomball, Montgomery, CyFair, University Park Mixed Racially and Ethnically (55% White, 22% Hispanic, 12% Black, 4% Asian) Mixed Age Groups (29% Under 20; 34% 20-24; 37% Over 24) Unprecedented growth over past 3 years (nearly 40% since Spring 2009)

Lone Star College-Montgomery: Overview Needed environmental scan to inform plans –2009, 2011 Visioning Sessions “Good”… To “Great”

How we went about the process –Liaisons/Champions Lead Faculty Member Dean Student Services VPSS/ (Interim VPI) Director of IE Selected and Invited Dimension Committee Chairs –Representation from Faculty, Staff and Students Foundations of Excellence: Overview

Dimension Co-Chair Selection –Faculty & Staff combination Philosophy Dimension –Role of the Co-Chairs –Served at Steering Committee Dimension Teams –Membership representation from Faculty, Staff and Students –Selection process –Use your co-chairs as recruiters Foundations of Excellence: Overview

Making FOE an institutional buzz –President’s Opening Convocation--KICKOFF –Incentives Keeping FOE energy –President’s Open Forums –President’s Updates –Conference Day Presentations Current Practices Inventory (CPI) Process Foundations of Excellence: Overview

Marketing Campaign Survey (More that 60% response rate for F/S, 12% for students) Survey results given to campus on Conference Day Foundations of Excellence: Overview Good >Great Overall Rating: Comparing the cost of attending this college to the quality of the educational experience, please rate the overall value of the experience.

Dimension Committee Team Recommendations Liaison Committee Themes –Advisement –Student Success –Communication –Professional Development –Mission and Policies Foundations of Excellence: Overview

FoE: Advisement Orientation Clarification of the Role of Counselors and Advisors Embedding academic advisors in the divisions Advisor Training FA Workshops Hire more Full-Time Advisors Assess students during 1 st 6 weeks Improve personal contact when students call the campus Increase awareness of student life on campus Online orientation for iStar portal Improve the college experience of students Mid-Year Update: Student Success

FoE Recommendations Retreat –Each Dimension Team presented recommendations –Steering committee and Dimension Committee members prioritized recommendations (10 total votes with up to 4 per recommendation) End-of-year Unit Effectiveness Process (UEP) Retreat –President, VPs, Deans, IE Officer –Chose ownership of recommendations Infused the recommendations into the IE plan Foundations of Excellence: Putting Recommendations into Action

Assessment/Evaluation Form –Objectives (measureable) –Actions Steps (things you need to do in order to accomplish objective) –Timeline –Ownership

Foundations of Excellence: Putting Recommendations into Action Implementing Evaluating Planning Planning: June – September Planning Sessions Document Interventions Implementing: August- May Implement Interventions Initial Results Update Progress (Jan.) Evaluating: May – June Results of Interventions Year-end Update (Accomplishments/Recommendations) Closing the Loop (May) Unit Effectiveness Cycle

Champions Lead Faculty Member Dean Student Services VPSS/ (Interim VPI) Director of IE Because of representation from Faculty, Staff and Students, FoE data validated the need for LSC- Montgomery to make bold changes for students during the first year. Foundations of Excellence: Impetus

Strategic Enrollment Plan 1.Build a College Going Culture 2.Ease Barriers at the Point of Entry 3.Engage Students during the 1 st Six Weeks 4.Recruit Back Students before final exams 5.Follow up with Students before the end of 1 st Year 6.Transition students to employment or transfer 7.Involve Alumni in the success of our students

FoE: Advisement Orientation Clarification of the Role of Counselors and Advisors Embedding academic advisors in the divisions Advisor Training FA Workshops Hire more Full-Time Advisors Assess students during 1 st 6 weeks Improve personal contact when students call the campus Increase awareness of student life on campus. Online orientation for iStar portal. Improve the college experience of students Mid-Year Update: Student Success

Budget Impact Advisor II 45k$135,000

Communication “Out” and “With” Vision/Goal

The Maverick Way –Strategic Enrollment Plan –Academic Success Plan –Campus Master Plan Vision/Goal

Dr. Austin A. Lane (936) Lone Star College-Montgomery: Contact Information